Data Analysis Information Technology

Francis Saygbay

Blaine, MN 612-***-**** **********@*****.***

IT CYBERSECURITY SPECIALIST

Results-oriented professional 2+ years of experience in cybersecurity, data analysis, and help desk support. Capable of troubleshooting and resolving technical issues, providing system administration, and assisting end users. Skilled at using Windows and network management with a strong background in computer science and information technology.

CORE QUALIFICATIONS

Network Troubleshooting Network Security Antivirus Software Firewall Configuration User Access Control

Data Analysis PC Hardware Printer Administration System Setup and Configuration Multi-Factor Authentication

Threat Monitoring Communication Team Leadership Time Management Customer Service

TECHNICAL SKILLS

Windows OS 7 & 10 Windows Server 2016 Python Microsoft Excel SQL Microsoft Office 365

Active Directory Group Policy ServiceNow Ticketing System N-able TeamViewer JavaScript

PROFESSIONAL EXPERIENCE

VANTAGE IT Crystal, MN 2023 to Present

IT HELPDESK TECHNICIAN

Oversee user accounts, emails, and permissions in Active Directory and Exchange. Configure and install software, operating systems, and applications for new computers.

Resolved software, hardware, and network issues through technical support to end users.

Identified potential vulnerabilities through routine cybersecurity audits.

Improved security by implementing multi-factor authentication and managed user access controls.

Detected anomalies and potential security threats by analyzing system logs.

Reduced downtime for end users through remote support using N-able.

HENNEPIN TECHNICAL COLLEGE Brooklyn Park, MN 2022 to Present

IT STUDENT LAB TUTOR / INTERN

Resolve network system setup issues, including firewalls, DHCP servers, and Active Directory. Lead group tutoring sessions that covered network security and basic programming skills.

Simplified data analysis and cybersecurity concepts by creating instructional materials for end users.

Troubleshot student accounts and hands-on training using basic cybersecurity configurations.

SELF-EMPLOYED Remote 2022 to Present

IT SUPPORT VOLUNTEER

Respond to incoming calls and portal questions from users who are having difficulties. Provide support to assist users with application and software questions.

Adhered to all support processes, procedures, and expectations established to meet high levels of customer care.

EDUCATION AND TRAINING

Master of Cybersecurity

American InterContinental University, Schaumberg, IL

Bachelor of Science, Information Technology, Software Analysis and Development

American InterContinental University, Schaumberg, IL

Certificate in Software Analysis and Development

American InterContinental University, Schaumberg, IL

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