Customer care rep/ receptionist
Resume:
Curriculum Vitae
Personal Information
Name
Address
Mobile phone
Nationality
Languages
Marital Status
Profile
Vivian Wanjiru Wahome
P O Box 905**-*****, Mombasa
Primary: +254*********.
****************@*****.***
Kenyan
English, Swahili and Kikuyu
Single
Determined, committed, focused and hardworking person. A professional that can work under minimal supervision. Skilled and well equipped in the teaching profession able to work under all environmental conditions providing services to of diverge localization
Professional skills
Excellent written and verbal communication skills
Good interpersonal skills
Team building
Decision making and problem-solving skills
Business development ability
Customer service skills
Financial management skills
Accounting and record keeping
Time management
Tax preparation knowledge
Accountability for actions
Education and Training
Dates
september 2014 to November 2018
Qualification
Bachelor of Education Arts
Principal subjects
occupational skills covered
History,kiswahili and Practical teaching.
Good communication skill and ability to multitask,.
Logical reasoning,Ethical reasoning,Timemanagement
Dates
January 2009 to November 2012
Qualification
KCSE Certificate: Mean grade C (plain)
Institution(s)
Tumutumu Girls High School
Dates
January 2001 to December 2008
Qualification
KCPE Certificate
Institution(s)
Mwangaza Academy
Work/Internship Experiences
Dates
22nd March 2022 to Date
Occupation or position held
Duties and responsibilities
Dates
Occupation or position held
Duties and responsibilities
RECEIPTIONIST/SECRETARY FURAHA JUNIOR SCHOOL
-Handling incoming and outgoing correspondence.
-Overseeing inventory management,conducting regular stocktakes and reconciling discrepancies.
-Enter customers details into the company database.
-manage finances.
-Answering and directing phone calls to appropriate extension or individual
-Scheduling and managing appointment.
-providing general administrative support as photocopying,faxing,filling and maintaining office supplies.
February 2020 to March 2022
ADMINISTRATIVE WORK KENCADA INTERNATIONAL ACADEMY
-keeping office operations running smoothly and efficiently by implementing procedure and policy.
-managing client communications by answering phones and corresponding through email.
-Coordinating communications between various departments to scheduling meetings and keeping company informed on critical matters.
-Operating and maintaining various office machinery such as printers,fax machines and photocopier.
-Analysing data for accuracy before inputting into the system.
Dates
Occupation or position held
Duties and responsibilities
January 2016 to February 2020
PARMATMA CONSTRUCTION COMPANY AS PERSONAL ASSISTANT
-Screening incoming telephone calls and PR enquiries,directing them through appropriate communication channels.
-processing and disributing incoming corresponding to relevant staff,facilitating team communication.
-Directed andauctioned incoming andoutgoing correspondence,including postal mail.
-Generated high quality reports,documents and presentations.
-Ran erands errands supplies and submitted purchase orders.
-Restocked office office supplies and submitted purchase orders.
-Providing positive first impressions by maintaining immaculate reception and warmly greeting
Dates
Position held
Duties and responsibilities
January 2014 to November 20216
PARAROMA GARDEN HOTEL RECEPTIONIST
-Scheduling meetings and updating calenders.
-Creating,adjusting or cancelling appointments.
-Ensured the reception area is clean.
-Taking messages for clients and providing informations.
References
Mr. Alfred OMONDI
Furaha Junior School
Headteacher
Mobile: 072*******
Contact this candidate