Front Desk Customer Service
Resume:
CHINAZA BLESSING OKOYE
Block ***, Iponri Street, Surulere, Lagos State
**********@*****.***
SUMMARY
An editor and creative writer with a strong command of the English language, both in speech and
writing. An educational professional and school administrator seeking to leverage my skills in HR,
leadership, and team management to transition into an HR role. Proven track record of improving
staff relations, managing conflicts, and driving student success. My career goal is to become a top-
notch HR professional and writer recognized globally for my hard work and dedication.
SKILLS
Strong work ethic
Proficiency in Microsoft Office 360
Ability to handle sensitive information and difficult situations
Highly motivated and goal-driven
Detailed constructive critic
Conflict resolution and mediation
Training/policy development and implementation
Performance management and evaluations
Excellent communication and interpersonal skills
Recruitment and hiring (teachers and staff)
WORK EXPERIENCES
2019 - 7-UP BOTTLING COMPANY - HR INTERN
Assisted in maintaining relationships with existing employees.
Identified opportunities to improve HR processes and employee satisfaction.
Gathered feedback and evaluated HR performance.
Provided assistance, addressed employees' concerns, and resolved issues.
Objective: Gained practical HR experience and contributed to improving employee relations and HR
processes.
2020 - WISDOM SECONDARY SCHOOL - EXAM OFFICER/CLASS ADMINISTRATOR
Ensured adequate administration for student-teacher engagement, easy learning, and interaction.
Documentation and adequate records keeping.
Researched and developed new and modern teaching materials.
Managed examination days in accordance with awarding body regulations.
Objective: Improved educational outcomes by streamlining administrative processes and enhancing
learning materials.
2021 - DISTILLERY LIMITED COMPANY - FRONT DESK OFFICER
Welcomed visitors, clients, and customers, and directed them to the relevant person or
department.
Maintained accurate and up-to-date records, including visitor logs, phone messages, and email
correspondence.
Answered phone calls, took messages, and directed calls to the relevant person or department.
Provided information to visitors, clients, and customers, including answering routine inquiries and
providing directions.
Objective: Ensured a professional and welcoming environment, enhancing the company's image and
customer experience.
2022 - DEPARTMENT OF ENGLISH, CHUKWUEMEKA ODUMEGWU OJUKWU UNIVERSITY -
EDITOR-IN-CHIEF (13th Edition Grammarian Digest)
Reviewed articles and contributed to educational pieces.
Delegated tasks to editorial crews and managed their day-to-day operations.
Managed the team of writers and editors of the 13th edition magazine.
Oversaw the publication's operation and policies.
Objective: Delivered high-quality educational content and managed a successful publication process.
2023 - CHUKWUEMEKA ODUMEGWU OJUKWU UNIVERSITY, WRITERS ASSOCIATION -
EDITOR-IN-CHIEF
Edited the novel, “Pain in the Bone" (Revised edition) by Dr. Asika Ikechukwu.
Edited the novel, "Kosara" (Anthills of Love) by Dr. Asika Ikechukwu.
Edited the novel, “All that Glitters is not Gold" by Okeke Okwuchukwu Chizoba.
Edited the novel, “Grass to Grace" by Okeke Okwuchukwu Chizoba.
Objective: Enhanced the quality of literary works through meticulous editing and collaboration with
authors.
2024 - ZION PROGRESSIVE COLLEGE - SCHOOL ADMINISTRATOR (NYSC)
Managed staff relations, conflicts, and performance evaluations.
Coordinated professional development and training programs.
Developed and implemented policies and procedures.
Supervised and mentored new administrators.
Collaborated with teachers, parents, and community members.
Assisted the Vice Principal with administrative tasks and decision-making.
Contributed to writing and editing English editions of the school magazine, competitions, and
other publications.
Objective: Fostered a positive school environment, improved administrative efficiency, supported
leadership initiatives, and enhanced the school's publications.
EDUCATION AND QUALIFICATIONS
2023 - B.A. English Language (2nd Class Upper Division) - Chukwuemeka Odumegwu Ojukwu
University, Anambra State
2023 - Second Best Graduating Student in my Department and Faculty - Chukwuemeka Odumegwu
Ojukwu University, Anambra State
LANGUAGES
Igbo and English
INTERESTS
Travel and Reading: Open to travel domestically and internationally, and gaining more knowledge.
Writing and editing articles.
REFERENCE
Prof. B.N Mmadu
Tel: +234**********
Contact this candidate