Accounts Receivable Customer Service
Resume:
Melissa Peck
Finance Associate
***********@*****.*** • 703-***-****
• Arlington, VA 22204
Summary
Highly analytical and detail-oriented financial professional with extensive experience conducting review and assessment of journal entries and account reconciliations to validate completeness and accuracy. Proven ability to handle complex and confidential information with discretion, maintain well-organized systems and records of financial transactions, and meet all internal and external deadlines in the preparation of crucial financial reports. Possess strong organizational skills, excellent research and reporting capabilities, and solid understanding of various guidelines and regulations governing finance-related processes. Technical proficiency in MS Office Suite (Word and Excel), ConnectWise, Salesforce, QuickBooks, and various complex data query tools.
Areas of Expertise
Data Analysis
Internal Audit
Financial Reporting
Budget Management
Regulatory Compliance
Cost Management Accounting
Customer Service
Tax Return Documentation
Problem Resolution
Accounts Receivable (AR)
Account Payable (AP)
Due Diligence
Professional Experience
American Network of Community Options and Resources (ANCOR), Alexandria, VA June 2019 – Present Finance & HR Assistant
Orchestrate administrative processes involving financial analysis and reporting, AP/AR management, budget review and preparation, annual audit preparation, monthly cost reporting, individual employee expense management, monthly credit card entry and reconciliation, and third-party reimbursement. Provide assistance to the onboarding and training of newly hired staff, administration of health benefits, and resolution of staff grievances.
● Consistently enabled AR to come in at more than 95% collected out of over 300 members each year.
● Posted revenue collection for membership at over 100% of budget for 2022. Emerald Plumbing Company, Temple Hills, MD August 2017 – June 2019 Accounts Receivable Manager
Orchestrated administrative processes to ensure timely approvals, monitor payment processing operations, manage invoices related to plumbing sales and services rendered, and support customers and sales team members. Engaged with customers to resolve outstanding collection issues, as well as maintain good customer relationships.
● Reorganized money collection process, which enabled the company to secure nearly full payment for services rendered prior to the completion of large-scale projects.
● Improved the efficiency of payment processing operations upon restructuring invoicing procedures.
● Established the company’s Accounts Receivable Department.
● Addressed numerous issues regarding the processing of invoices through rigorous effort in reviewing and tracking account details, as well as investigating payment irregularities.
● Recognized for consistent accuracy in preparing bank deposits, and reconciling accounts receivable ledger.
● Played a key role in strengthening relationships with more than 200 commercial and construction companies. Ntiva, Inc., McLean, VA April 2015 – August 2017
Accounts Receivable Specialist
Conducted preparation, verification, and processing of invoices for all transactions regarding sales and services rendered. Performed investigation of payment discrepancies, along with collection on accounts through e-mail reminders and correspondences through phone, e-mail messages, fax, or postal service. Posted customer payments by documenting cash, checks, and credit card transactions, and encoding them into accounting software. Page 2 2
● Collected 75% of agreements for payment obligations that are 90 days past due without needing to work with a collection agency.
● Remediated various concerns regarding customer non-payment, delayed payments, and incidents of payment irregularities through rigorous effort in reviewing and analyzing customer account details.
● Resolved problems in the collection process through intensive assessment of customer payment plans and account history, as well as regular coordination with the collections department.
● Commended for excellent work in processing and setting up credit card reoccurring payments, responding to customer inquiries, reporting previous due and collection accounts to the Controller and CFO, and preparing financial statements about invoices and month-end reports. Additional Experience
Retention Specialist, Front Point Security – Tysons, VA Enrollment Consultant K12 – Herndon, VA
Education
Bachelor of Science (BS), Political Science
State University of New York at Cortland – Cortland, NY
Contact this candidate