Customer Service Call Center
Resume:
CONTACT
Sarasota, FL *****
************@*****.***
PROFESSIONAL
SUMMARY
A highly motivated professional
seeking a Remote Customer Service
role, using my excellent interpersonal
and problem-solving skills to deliver
excellent service and proactive
customer resolution. Driven to
implement efficient customer service
processes, streamline customer
support, and devise innovative
solutions for customer inquiries.
Committed to driving customer
satisfaction and bottom-line growth
for the organization.
SKILLS
■ Empathy
■ Technical Troubleshooting
■ De-Escalation Techniques
■ Problem-solving abilities
■ Computer Proficiency
■ Active Listening
■ Data Entry
■ Multitasking
■ Time Management
■ Positive Attitude
KENNETH KRUPOWIES
REMOTE CUSTOMER SERVICE
EXPERIENCE
Customer Service Agent Padcare, Inc - Cicero, NY
01/2023 - 02/2024
Processed successful enrollments and sales of pet recovery services and products
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■ Updated and maintained customer accounts for pet records
■ Aided in the return of lost pets by handling lost and found reports daily Provided quality support to pet parents via telephone by answering general questions and assisting them with resolving their issues
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Customer Service Representative TriNet - Marietta, GA 02/2021 - 01/2023
Improved customer satisfaction by effectively communicating with customers as a representative for IKEA, resulting in an increase in customer loyalty and retention rates
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Handled escalated customer issues professionally as a Tier 2 representative by listening carefully to the needs of each individual customer before offering appropriate solutions
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
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Executed orders, returns, and exchanges in an accurate and efficient manner
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Customer Care Representative Amazon.Com - Atlanta, GA 09/2015 - 01/2016
Demonstrated strong communication skills to interact with customers via phone, email and online chat
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Provided guidance on account management, payment processing, order tracking, and return policy
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Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
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■ Presented detailed information about Amazon products and services Customer Service Agent Convergys - Lake Mary, FL
02/2006 - 02/2015
Assisted a high volume of customers daily with cable service inquiries such as current products, services, pricing, and promotions
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Optimized TV service efficiency by accurately troubleshooting cable box issues, resulting in higher customer satisfaction scores
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Resolved billing questions, set up new services, and upgraded/downgraded services
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Contact this candidate