Scrum Master Customer Service
Resume:
Jonae’ Goode
Certified Scrum Master
Washington, DC
*****.*****@*****.***
SKILLS
I am a dedicated and versatile professional with a strong background in customer service, administrative support, and sales. Proven ability to deliver exceptional client experiences through active listening, effective problem-solving, and consultative communication. Skilled in managing office operations, streamlining processes, and maintaining organized systems to enhance productivity. Experienced in collaborating with teams, exceeding sales targets, and utilizing digital tools for remote work and project management. Adept at adapting to diverse roles and responsibilities while consistently achieving goals and driving organizational success.
EXPERIENCE
Department of Licensing and Consumer Protection, 1101 4th Street SW -Summer Internship. June 2024-September 2024
●Expertly managed and sorted incoming mail, ensuring departmental satisfaction and smooth mail operations.
●Efficiently greeted and registered clients upon arrival, ensuring they received the appropriate assistance and services.
●Actively listened to clients’ needs and concerns, providing a welcoming and supportive experience.
●Collaborated with team members to streamline client intake processes, improving service delivery and satisfaction.
●Organized files by company, maintaining a clear and efficient system for easy retrieval and reference.
●Consistently met project deadlines and maintained productivity while working remotely, utilizing digital tools and virtual communication to collaborate with team members.
Department of Licensing and Consumer Protection, -Summer Intern
June 2023- August 2023
●Managed office supplies inventory, implementing cost-saving strategies and ensuring timely restocking to optimize resource utilization.
●Actively participated in collaborative team projects, offering valuable support and contributing to the successful achievement of project objectives.
● Expertly managed and sorted incoming mail, ensuring departmental satisfaction and smooth mail operations.
Life Line Screenings, Remote- Preventative Health Care Provider/ Sales
June 2022 - June 2023
●Preformed outbound and inbound cold calls
●Provided informative guidance to callers regarding the advantages of early health screenings.
●Managed screening appointments and processed payments efficiently, handling an average of 40+ calls per shift
●Employed a consultative sales technique to suggest medically pertinent service, successful converting leads and exceeding sales targets.
Boost Mobile- Sales Manager/Customer Service Representative
August 2019 - April 2022
●Offering top-tier customer support, effectively resolving inquiries and issues.
●Evaluated and addressed customer problems and complaints, consistently delivering satisfactory resolutions
●Maintained a professional, friendly, supportive and empathetic demeanor during customer interactions.
●Managed call logging and meticulous documentation.
●Demonstrated responsibility by opening and closing the store location on a daily basis.
●Developed a comprehensive knowledge of the organization, its products, services, and processes to provide expert guidance to customers and make valuable recommendations.
●Consistently exceeded sales quotas, contributing to the company's success
EDUCATION
F.W. Ballou Senior High School- H.S Diploma
August 2014- June2018
Maintained a gpa of 3.4 or Higher
Inducted into National Honors Society
Participated in Multiple School Programs ( Marching Band, Culinary, and Robotics Club)
AWARDS
Lean Six Sigma- Yellow Belt
Certified Scrum Master Certification
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