Regional Training Manager / Training General Manager

KISHA BAKER

***************@*****.*** 229-***-**** Valdosta, GA 31602

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

ServSafe Food Proctor

Profit Maximization

Team Building & Motivation

Staff Training & Development

Organizational Development

Marketing tactics

Social media control

Financial planning

Financial management

Small business operations

Service quality assurance

Hiring and staffing

KPI management

Labor relations

Marketing

Client service

Operations management

CW Produce and Hidden Oaks Farm

Owner

03/2020 - Current

Profit & Loss Accountability

Risk Management

Marketing & Promotions

Inventory & Cost Control

P&L Budget Accountability

Revenue Growth

Team Supervision/Motivation

Food Sanitation Practices

Manage quick books for small business

Oversee the daily operations of hiring, sales and logistics Create positive customer relationships and seek new business Tropical Smoothie Café

Regional Training Manager

02/2020 - 03/2021

Report directly to the VP of Training and Development Key player in creating training initiatives and and making sure they are delivered

Responsible for creating a positive training culture that ensures all newly hired and promoted understand their roles and responsibilities Oversee more than 30 restaurants in the district

Ensure that all locations uphold the brand standards, meet ServSafe and local Health Department standards

Lead player in the role out of a new POS and online ordering system Tropical Smoothie Café

General Manager

Oversee the day-to-day operations of the Café

Attract and hire great talent

Executive Summary

Core Qualifications

Experience

01/2018 - 02/2020 Maintain food and labor cost to budget Increase sales and sales projections

Train newly hired crew members and crew leaders

Build a solid team to include an Assistant General Manager and Crew Leaders

Hold crew members accountable and document if needed Conduct weekly inventory

Handle Guest complaints in a timely manner

Buffalo Wild Wings Savannah, GA

Training General Manager

02/2016 - 07/2018

Responsible for training newly hired or promoted Managers for Corporate locations

Buffalo Wild Wings Statesboro, GA

General Manager

12/2014 - 02/2016

Accountable for restaurant performance and sales building activities Assesses opportunities within the trade area and implements plans to grow sales through established marketing programs and driving traffic to the restaurant

Creates the Local Restaurant Marketing (LRM) plan and budget based on new and existing sales initiatives

Leads a group of Guest Experience Captains (GECs) to help them execute against that plan and internal four-wall marketing and Guest experience Executes on new and existing regional sales development initiatives to strengthen and deliver restaurant profitability

Interacts with restaurant Guests to ensure a 'WOW' experience is consistently delivered

Assures the restaurants follows all brand standards to protect the Buffalo Wild Wings brand

Acts as the brand ambassador in the local community and in the restaurants for Buffalo Wild Wings

Provides guidance, coaching and development to the Operations General Manager and the Restaurant Management Team regarding all aspects of restaurant operations, four walls execution, Guest Experience and talent management

Coordinates and facilitates training and development for the Operations General Manager and Guest Experience Captain

Partners with resources (Regional Manager, Talent Management Services, Regional Marketing Manager, Market Experience Manager (MEM) where applicable, Finance, etc.) as appropriate to achieve objectives Executes and drives vendor programs that lead to creative ways to promote and drive sales of those specific products/programs Builds Guest Loyalty and drives Guest frequency

Buffalo Wild Wings Savannah, GA

Operations General Manager

08/2013 - 12/2014

Directs the execution of excellent operations within the restaurant Attracts, hires, develops and retains the talent needed to drive the business Manages the WCT (Wing Certified Trainers) program to ensure all Team Members in new roles are properly trained

Responsible for performance management, coaching, developing and recognition of HOH and FOH Managers, Assistant Managers, Shift Leads, WCTs and hourly Team Members

Utilizes all compliance systems, manager tools and procedures both in a timely manner and with integrity to ensure proper shift execution and efficient operations

Ensures adherence to ServSafe Alcohol, Food and HACCP standards Responsible for overall food and alcohol costs

Responsible for managing labor expense

Responsible for continuous improvement of Team Member retention and engagement

Partners with the General and Regional Manager to achieve objectives Ensures Team Members have the tools and resources necessary to achieve results

Drives a culture of accountability in the restaurant Creates an environment where the Team Members are having fun, where camaraderie is observable to the Guests

Buffalo Wild Wings Opelika, AL

Heart of House Manager

02/2013 - 08/2013

Responsible for HOH (Kitchen) staff planning

Development and performance management

Responsible for all food/product matters in the HOH area Maintains a safe environment, and improves bottom line profitability through appropriate revenue management

Buffalo Wild Wings Opelika, AL

Bar Manager

10/2011 - 02/2013

Responsible for Front of House staff planning

Development and performance management

Responsible for all bar/drink matters in the FOH area Maintains a safe environment, and improves bottom line profitability through appropriate revenue management

Buffalo Wild Wings Valdosta, GA

Shift Lead

02/2011 - 11/2011

Ensure guest satisfaction

Effectively handle guest complaints

Conduct shift-to-shift meetings

Keep General Manager and other Managers informed on all store related issues

Conduct administrative functions

Valdosta State University Valdosta, GA

Bachelor of Science in Criminal Justice

12/2007

Education

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