Administrative Assistant Customer Service

Marilyn Barrette

**** ****** *******

Montréal QC H4A 2S7

Tel : 514-***-****

Courriel : *******.********@*********.**

Career profile:

Having worked for many years as an Administrative assistant in various fields such as financial, insurance, mechanical engineering, and urban planning, I have an extensive knowledge of the requirements needed to obtain high level results. I specialize in customer service and experience, understanding that, as first point of contact, I am the representative of the organization for which I work. Professional skills:

Fully bilingual in French and English (spoken and written).

Good knowledge of the Microsoft suite (Word, Excel, Outlook, Teams)

Good knowledge of ISN and NDEX

Knowledge of Angus System

Salesforce System (quotes)

Professional experience

05 / 2023 – 07 / 2024 Client Services - Administration Assistant - Reception

FBL Sencrl Chartered Accountants

555 Rene-Levesque West – 10th floor

Montreal, Quebec, H2Z 1B1

Customer service

Reception/monitoring of telephony

Shipping and receiving

Maintenance and updating iFirm accounts

Archiving documentation in Laserfiche

Opening and maintaining client files

Meeting organization and booking

Purchasing of supplies and catering

Reception and distribution of email

communications

Intermediary between customers and

government representatives

Handling and storage of sensitive tax

documentation

Performed client follow-ups to insure compliance with tax deadlines

11 / 2021 – 08 / 2023 Fédération des médecins Omnipraticiens du Québec – FMOQ

Reception

2 Place Alexis Nihon, 20e étage

3500 De Maisonneuve Boulevard West

Westmount, Que.

Reception

Customer service

Dealing with external suppliers (couriers, etc.)

Administration of inbox and regular mail

Scheduling Outlook and other meetings

Freshdesk application use

09 / 2019 – 03 / 2021 Client Services - Administration Assistant - Reception

Canada Life Insurance Company

800 René-Lévesque Boulevard.

Montreal, Quebec

Customer service

Reception/monitoring of telephony

Processing all new requests for insurance quotes for new potential clients

Preparing insurance quotes (Sales department)

Administrative Assistant to the President,

Quebec Affairs and Executive Vice-President,

Chief Actuary Canada

Organization of archives for HR

Creation of building access security cards for

employees

Intermediary between customers and

government representatives

Shipping and receiving

Handling and storage of sensitive tax

documentation

04 au 08 / 2019 Customer service & reception

(temporary position) Groupe Petra

800 Square Victoria

Montréal, Québec

Processing work orders

Administration of weekly billing

11 / 2006 – 05 / 2018 Administrative Assistant/ Receptionist 4749 Sherbrooke Street Capital

Montréal, Québec

Monthly compliance update of client portfolios

Managing client access to online accounts

Clients monthly account reports

Archiving all client documents

Follow-up of client deferred sales and charges

on investment funds

Reception duties – Client greeting

Translation (English/French and vice versa)

Clients bank deposits & money transfers

Administration of internal telephony system &

call transfers

Managing correspondence and international

courier services

Employee monthly transaction compliance

reports

Contract negotiations with office suppliers

Travel arrangements for senior management

Education :

2002 – 2003 Collège d’informatique et d’administration Marguerite Bourgeois

Secretarial training program

Verdun, Québec

1990 - 1992 Concordia University - Adult Education History and journalism courses

Montreal, Quebec

1986-1987 Dawson College

Various courses- Psychology and Mathematics

Montreal, Quebec

Extracurricular: Vocal coach (beginning in 2004) – Part time 1995 – 2006 Manager for various musical groups

Venue booking

Promotion and advertising

Hiring of musicians and singers

Travel arrangements

Administration of income, salaries, and expenses

Contact this candidate