Customer Service Social Media

Kelis McDonald-Jones

Lithia Springs, GA

***************@*****.***

• Inventory control (1 year) •Written and oral communication (6 years) •Reliable and punctual (6 years)

•Fashion retail (2 years) •Customer service

Work Experience

Receptionist/Hair Stylist

Blessed At Vanity Hair Salon-Hinesville, GA

May 2022 to December 2023

• Provided excellent customer experience at all times while interacting with both internal and external customers.

• Directed incoming calls using multi-line telephone.

• Maintained client records within computer system, gathering personal contract information, treatment

• planned social media promotions .

• Processed payments from customers for services rendered

• Kept track of inventory levels in order to reorder supplies . Sales Associate

Rainbow Shops-Hinesville, GA

December 2022 to October 2023

• Accepted cash and credit payments.

• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Answered incoming telephone calls to provide store, products and services information.

• Worked with fellow sales team members to achieve group targets.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Watched for and recognized security risks and shrink. Cashier

Firehouse Subs-Hinesville, GA

March 2021 to September 2021

• Accepted cash, credit cards payment.

• Delivered high level of customer service to patrons using active listening and engagement skills.

• Trained new team members in cash register operation, stock procedures,

• Cash drawer countdown at the beginning/ end of shift.

• and customer service.

• Maintained clean and orderly checkout areas by sanitizing register, and other janitorial procedures. Education

12

Coastal plains high school

August 2018 to December 2023

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