Case Manager Management

Cover Letter

Dear Hiring Manager,

I am writing to express my strong interest in the Caseworker position at Women for Afghan Women (WAW), as recently advertised. With extensive experience in refugee operations, case management, and advocacy, combined with a passion for empowering underserved communities, I am eager to contribute to your mission of protecting the rights of Afghan women and girls. In my current role as an R&P Case Manager with Dar Al-Hijrah Islamic Center, I have gained hands-on experience assisting refugees and immigrants in their resettlement journeys. I develop and implement service plans tailored to individual needs, conduct safety assessments, and connect clients with essential services such as housing, healthcare, education, and workforce integration. I also oversee benefit enrollment, facilitate communication through my bilingual proficiency in Pashto, Dari, Farsi, and Urdu, and manage sensitive client information with strict confidentiality. Previously, as a Federal Linguist Team Lead with CWU, Inc., I supported the Operation Allies Welcome program, collaborating with federal, military, and non-governmental organizations to ensure Afghan evacuees received critical services. This role sharpened my abilities to navigate high-pressure situations, build trust with vulnerable populations, and advocate effectively on their behalf. What draws me most to WAW is its unwavering commitment to challenging gender-based violence and advocating for the rights and representation of Afghan women. I resonate deeply with your mission and believe my experience working with diverse immigrant and refugee populations positions me to effectively serve your clients.

I am excited about the opportunity to contribute to WAW’s impactful work and am confident in my ability to assist in implementing service plans, coordinating resources, and advocating for clients’ rights. My proven track record in case management and my linguistic skills will allow me to connect with clients on a deeper level, ensuring they feel supported and empowered. Thank you for considering my application. I would welcome the opportunity to discuss how my background, skills, and values align with the needs of Women for Afghan Women. I am available at your earliest convenience for an interview and can be reached at *******.*******@*****.*** or 202-***-****. Sincerely,

Spogmay Shirzai Naaziry

Resume:

Spogmay Shirzai Naaziry

Email: *******.*******@*****.***

Mobile: 202-***-****

DMV Metropolitan Area - US CITIZEN

A result-oriented administrative and Linguistic professional with a proven track record in problem-solving. Routinely operates with little supervision beyond corporate intent or regulatory guidance, adapts quickly to any situation, and readily accepts "cannot-fail- tasks" as a personal challenge. Highly motivated with contagious energy to constantly perform in a manner that elevates work productivity while promoting a positive work atmosphere by encouraging others to focus on collaborated efforts. Areas of Expertise:

Customer Relations

Federal Contract Management

Productivity & Efficiency

Linguistics (Pashtu, Dari,

Farsi, Urdu & Tajiki)

Customer Relations

Teamwork/Collaboration

PROFESSIONAL EXPERIENCE

R&P Case Manager

Dar Al-Hijrah Islamic Center- VIRGINIA, USA (09/2024 – present)

Delivered comprehensive support to clients, particularly immigrants and refugees, by acting as the primary point of contact and ensuring timely access to essential services, including housing, healthcare, education, employment, and benefit enrollment.

Conducted safety assessments and developed individualized service plans, using a strength-based approach to promote self- sufficiency and integration.

Assisted clients with benefit applications, including USCIS forms, and facilitated access to community resources.

Supported clients with relocation processes, including airport pick-ups, securing housing, and arranging for rent payment checks.

Provided culturally sensitive guidance, advocacy, and translation services to ensure effective communication and build trust with diverse populations.

Accompanied clients to legal, medical, and community appointments, ensuring they received the necessary support and representation.

Maintained detailed and accurate case documentation, including database management and secure file storage, in compliance with organizational requirements.

Collaborated with external organizations and agencies to expand support networks and resources available to clients. Key Achievements

Advocated for and secured critical resources for vulnerable individuals, ensuring smooth transitions and improved outcomes.

Successfully supported domestic violence survivors in accessing safe shelter and services.

Played a key role in coordinating efforts across multiple stakeholders to enhance service delivery and promote client well-being. Interpreter (Farsi/Dari and Pashto and English)

PGLS LLC - VIRGINIA, USA (06/2023 – present)

Provided interpretation services for onsite meetings, audio calls, and video conferences in Farsi/Dari, Pashto, and English.

Translated technical and scientific terminology accurately between Farsi/Dari, Pashto, and English languages.

Enabled clear communication between clients and English-speaking counterparts in both directions.

Adapted interpretation style to suit various contexts, including formal meetings and casual discussions.

Handled confidential information with discretion and professionalism. FEDERAL LINGUIST TEAM LEAD (PASHTU / DARI) - DHS / UCG OAW PHASE II - OCONUS CWU, INC. – NCC LESSBURG, VA & CAMP BONDSTEEL, KOSOVO (04/2022 – 09/2022) 70 ~ HRS WEEK PROMOTED DHS / USG OAW PROJECT - FIXED TERM CONTRACT (HTTPS://WWW.DHS.GOV/ALLIESWELCOME) FEDERAL LINGUIST (PASHTU / DARI) - DHS / UCG OAW PHASE I McKellar & CWU PROFESSIONAL SERVICES, INC. - US FORT ATTERBURY, IN; US FORT DIX, NJ & NCC LESSBURG, VA (08/2021 – 04/2022) 70 ~ HRS WEEK - DHS / USG OAW PROJECT - FIXED TERM CONTRACT (HTTPS://WWW.DHS.GOV/ALLIESWELCOME)

Oversaw daily operations of Afghan Evacuees and led all Linguists team to achieve daily Key performance indicators (KPI).

Assisted Federal/Military personnel in evaluating and gathering data for processing Afghan Evacuees.

Act as liaison within Federal / Military Department to ensure smooth communications and exchange of accurate data.

Oversaw humanitarian efforts with State Dep, IOM, IRC, and other NGOs for Afghan Evacuees.

Supported Intake and Outreach coordinators in maintaining accurate data on new arrivals.

Conducted all essential and regulated screenings of guests (Parolees, SIV’s as well as Refugees) documents. ASSOCIATE MANAGER

MARRIOTT HOTEL - VIRGINIA, USA (09/2019 – 07/2021) 50 ~ HRS WEEK

Assisted the Line Manager with marketing and promotion, budgeting and financial planning and pricing to adhere to agreed prices/budgets, directing and organizing all of the hotel’s services and maintaining applicable quality standards and records.

Responsible for ordering and obtaining supplies, inventory, stock, quality control and management of all team members.

Ensured compliance with sanitation, hygiene, health, safety legislation, and organizational policies.

Developed training materials and trained all hotel staff on hotel & hospitality management in order to enable them to confidently deal with customer queries and assist them accordingly.

Developed and maintained schedule of 75 employees on weekly basis.

Maintained accurate records and documentation of all the shipments and materials and reported weekly to Line Manager.

ASSOCIATE HOSPITALITY TRAINER

THE ALEXANDRIAN HOTEL - VIRGINIA, USA (02/2017 – 08/2019) 50 ~ HRS WEEK

Ensured all employees are trained to the company’s’ core standards so that they have the skills and capability to consistently deliver the world's finest member experience.

Preserved and maintained the consistent standards of service in all aspects of the daily operations.

Coordinated all training activities that included; planning of trainings, implementation of trainings, evaluation of trainings, and getting feedback of trainings.

Spent 60% on the floor, observing service standards, coaching and guiding staff.

Delivered in classroom training to correct some of the issues identified.

Developed and Implemented Standard Operating Procedure checklist /evaluation tracking system to ensure compliance with company policies and procedures.

Planned and coordinated up-coming training sessions.

Built an engaging and positive attitude culture with all the team members. CUSTOMER SERVICE REPRESENTATIVE

PANERA, INC. - VIRGINIA, USA (07/2016 – 02/2017) 40 ~ HRS WEEK

Provided service and support to internal and external customers via phone and email, managing and documenting member inquiries.

Analyzed existing accounts, checked for errors, and anomalies, and otherwise monitored the overall data integrity of membership databases.

Engaged collaboratively to share insights with internal outreach and training teams, Branch Managers, and other departments across Panera, Inc.

Demonstrated competence with office software tools such as Microsoft Office, Slack, Zoom, Teams, Outlook, and ERP.

Acknowledged and resolved customer complaints.

Remained knowledgeable of current desk procedures to locate and provide accurate information to all the parties.

Conducted every transaction with a customer-focused, courteous, professional approach.

Utilized systems to research and resolve issues regarding claims, issues, and discrepancies. EDUCATION / CERTIFICATION AND PROGRAMS / SOFTWARE’S

Associate Degree in Information Technology – NOVA, VA-US, 2022 - Present

Diploma in Business Management - Institute of Business Administration & Accounting, KBL- AFGHANISTAN, Graduated 2015

International Baccalaureate - Bibi Maryam Higher Education School, Graduated 2012

Microsoft Office (Word, Excel, Outlook, Teams)

Slack, Zoom Virtual Software’s

Hummingbird

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