Customer Service Retail Sales
Resume:
Mathis Elow
Short term loans management, Wireless Sales, Direct Sales B2B, or door to door, Media
Sales, Home Improvement Sales
Slidell, LA 70458
**********@*****.***
I am skilled in many industry of sales, customer service, and management. I will be a great asset for you and your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Support Specialist
American First Finance - Slidell, LA
September 2022 to Present
Support all of Louisiana Conn’s Home Plus locations with American First Finance 3rd party financing! Teach and train sales associates on American First Finance and how to position sales etc. Since taking on the role I’ve increase revenue from $289k to $475k! Retail Sales Manager
T-Mobile by Amtel, LLC - New Orleans, LA
May 2022 to September 2022
• Oversee all store operations for the store, hiring and training all in coming employees. Drive sales and revenue growth.
• Was the 2nd highest revenue store in New Orleans every month under my management.
• Number 1 store in value added features which includes device protection and Magenta Max plans for Louisiana.
Retail Sales Consultant
AT&T - Slidell, LA
November 2021 to May 2022
• Finished 1st in sales for the store and 3rd in the Region in sales in December 2021 and number 1 in both categories in March 2022.
• For the month of March attained 77 new lines of service which was a record for the store by an employee in one month.
Area Manager
Community Loans of America - Picayune, MS
June 2020 to November 2021
• All Human Resource responsibility for 20 employees, all new hire paperwork and term paperwork
• Train all new Area Managers and Branch Managers
• Met company targets in cash collected, losses, Electronic Fund Transfer, and Net spend Conversion District Manager
Boost Mobile-Advanced Cellular - Slidell, LA
July 2018 to June 2020
• Had the highest conversion in the company for 2019 and maintained this status up until my departure.
• Finished with the most new lines opened in 2019 in the state for retailers.
• Ensure the highest level of customer experience across multiple stores by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
• Develop, challenge, and motivate store Leadership teams and inspire them to lead their individual team results.
• Create an environment where Store Managers are empowered leaders who deliver unique customer service solutions that are aligned with company goals and are the champions for employee achievement.
• Drive overall sales and financial performance of the market by preparing, analyzing, and reconciling sales and financial reports; determining trends and areas of opportunity; communicating results and implementing improvements.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of market and store goals by identifying, leading, or supporting broader community outreach and involvement initiatives; engaging key Corporate partners in the development, execution, and evaluation of appropriate business plans and initiatives; and guiding associate efforts in these areas.
• Initiate and lead business change efforts to maximize desired results; evaluate other competitive retailer practices; monitor the effectiveness and implementation of continuous improvement programs; and provide communication and feedback for process improvements within the organization.
• Develop and implement strategies to attract and retain a highly skilled and engaged workforce by diagnosing total market and individual stores’ strengths and opportunities; hiring and developing talent; supporting mentorship opportunities, skills development, and succession planning; and leveraging the capabilities of new and existing talent.
• Build and sustain amazing relationships with all store teams, customers, vendors/suppliers, corporate partners, and community organizations.
• Increase brand awareness and establish each store as an active local community partner and a trusted resource for both the business and individual consumer.
• Foster a continuous learning environment that delivers the most knowledgeable and skilled teams in retail.
Territory Sales Manager
Nationwide Studios Inc. - New Orleans, LA
January 2017 to August 2018
Booker for daycare photo shoot for photographer in territories nationwide 50-75 calls per day, customer service etc.
Service Sales Representative
Tip Top Roofers, Inc. - Atlanta, GA
November 2015 to September 2017
Campaign Manager
Cornerstone Events - New Orleans, LA
December 2014 to February 2015
Responsibilities
Developed, implemented and retrained marketing systems, tracked campaign inventory, ran 12 day events at Sam's Club's marketing various products. Accomplishments
Promoted to leadership attended top leaders and new owners meeting in Dallas, TX Skills Used
Sales, marketing, communications, team leadership, punctuality, setting the pace in the field. Direct Sales Supervisor
Comcast Communications - Atlanta, GA
2007 to 2014
• Direct Sales Supervisor of the year in 2012
• Responsibilities' included demonstrating strong understanding of products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displaying thorough and recent
competitive knowledge of features, benefits, product differences, pricing, and campaigns for Comcast products.
Manager of North and Perimeter South Sales Divisions Media Direct Sales - Asheville, NC
March 2005 to September 2007
Responsibilities included interviewing all potential candidates for employment. Final decision on hiring and termination of employees within the division. Training all new employee in product development and customer
communication out in the field. Organized meetings, paperwork turn in, conference calls, accurate information on team sales, and achieving all sales quotas. Education
Bachelor's in Business
U. of West Georgia
2001
Bachelor's in College Prep
John McEachern High School - Powder Springs, GA
September 1997 to June 1999
Skills
• B2B
• Sales
• Direct Sales
• Door-to-Door Experience
• Performance Management
• Product Demos
• Succession Planning
• Strategic Planning
• Recruiting
• Product Development
• CRM Software
• Pricing
• Branding
• Events Management
• B2B sales
• Human resources
• Management
• Business development
• Time management
• Microsoft Excel
• Microsoft Word
• Negotiation
• Outside sales
• Communication skills
• Customer service
• Revenue management
Awards
Direct Sales Rep of the year 2011 2012
December 2011
Direct Sales Manager of the year
January 2007
Additional Information
Skills
Type 90 wpm, expert in Microsoft office which includes excel, power point, and word
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