Client care coordinator

Rikki S. Mravintz

*** ******** ****** ****, *******, PA 16037

724-***-**** *****.********@***********.***

Objective

To obtain a position within the company where I can utilize my diverse skill set and experience to contribute to the success of the organization.

Key Skills

Over 7 years of healthcare experience, specializing in patient care coordination and team management.

oConducting thorough patient assessments and creating personalized care plans.

oCoordinating community resources to enhance patient care and health outcomes.

oManaging a team of 60+ care professionals across two counties, ensuring effective scheduling.

oSkilled in Microsoft 365, Salesforce, and WellSky for care coordination, data management, and reporting.

oExperienced in working with insurance companies and veterans’ benefits to review care plans and assessments.

Personal Assistance

Customer Service

Organizational Skills

Stress Management

Communication Skills

Education

Certification in Cosmetology

Beaver Falls Beauty Academy, Beaver Falls, PA

Board Certified, May 2007

High School Diploma

Ellwood City Lincoln High School, Ellwood City, PA

May 2005

Employment History

Client Care Coordinator

Home Instead Senior Care, Wampum, PA

April 2017 - Present

Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.

Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

Work with other team members to coordinate various aspects of a client’s care.

Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.

Create and maintain client and responsible party records documenting all quality assurance meetings.

Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

Work with clients and their families on various issues to ensure they are getting resolution to issues as well as receiving the services needed.

Demonstrate open and effective communication with franchise owners, colleagues, CAREGivers, clients and family members, and referral providers/care providers.

Knowledge of all care consultation paperwork: Client Disclosure Statement, Client Assessment, Service Plan, Service Agreement.

Personal Care Aide

McGuire Memorial, New Brighton, PA

July 2010 - 2017

Provided personal care to physically and mentally disabled clients.

Administered medications.

Transported clients to fulfill everyday activities.

Assisted in feeding, bathing, and dressing.

Server

Nico Lucianos, Ellwood City, PA

2007 - Present

Enhanced dining experience by providing quality customer service.

Trained and developed new employees.

Cosmetologist

Smart Styles, Beaver Falls, PA

2007 - 2012

Provided exceptional service in cutting, styling, and coloring hair.

Recommended and sold personal hair products.

Secretarial Assistant

Wick House Disabilities Services, Youngstown, OH

2005 - 2006

Fielded phone calls and scheduled appointments.

Organized and filed personal records for students.

Packager

Romar, Wampum, PA

2005

Packaged various items such as sheets, pillow cases, and comforters.

Labeled and loaded packages for delivery.

Road Crew

PennDot, Butler and Lawrence County, PA

2006, 2007

Worked with others to complete PennDot road projects.

Placement of blacktop pavement.

Provided signal awareness to oncoming traffic.

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