Sap Hana Customer Service

Avik Maitra

Mobile: +91-988*******

Email: avik.maitra@rediffmail.com

LinkedIn Profile: www.linkedin.com/in/avik-maitra

Professional Summary

Experienced Senior ExecuƟve and Deputy Manager with over 20 years of experƟse in order management, invoicing, and the order-to-cash cycle. Proficient in SAP HANA 4 CLOUD, TCSION soŌware, and ERP systems, with a proven ability to manage sales orders, prepare invoices, and ensure smooth coordinaƟon with cross-funcƟonal teams. Adept in ledger management, balance confirmaƟon, and stakeholder communicaƟon, offering a strong blend of technical skills and process opƟmizaƟon capabiliƟes.

EducaƟonal QualificaƟons

B. Com, CalcuƩa University 2000

Higher Secondary, W.B.C.H.S.E 1997

Madhyamik, W.B.B.S.E. 1995

Professional CerƟficaƟons

Diploma in Professional AccounƟng & Computer Management Academy of Accounts & TaxaƟon (AAT), Kolkata

E-Finance (SAP-ERP)

InfoUniv, Kolkata

Technical Skills

ERP Systems: SAP HANA 4 CLOUD, TCSION, TALLY 9 (ERP)

OperaƟng Systems: DOS, Windows (98/XP)

ProducƟvity Tools: MS Office

Professional Experience

Shyam Metalics and Energy Limited

Senior ExecuƟve December 2023 – Present

Managing sales orders and contracts through SAP HANA 4 CLOUD.

CoordinaƟng with markeƟng, logisƟcs, and plant teams for seamless dispatch operaƟons.

Handling new party ledger creaƟon and balance confirmaƟons. SRMB Srijan Private Limited

Senior Officer June 2015 – November 2023

Handled sales order preparaƟon, invoicing, and payment entries.

Managed ledger confirmaƟons and creaƟon of new party ledgers.

Generated credit and debit notes using TCSION soŌware. COLLIERS INTERNATIONAL (INDIA) PROPERTY SERVICES PRIVATE LIMITED Accounts ExecuƟve April 2013 – May 2015

Managed customer accounts for property purchases and liaised with banks for account resoluƟons.

MPS Food Products Limited

Customer Service ExecuƟve September 2011 – April 2013

Coordinated product deliveries, managed stock checks, and handled customer follow-ups. First Source SoluƟons Ltd. (Vodafone Process)

Customer Service ExecuƟve October 2009 – September 2011

Assisted customers with Vodafone service-related issues. Shreya (A House of Interior & Exterior Works)

Accountant September 2006 – October 2009

Managed vendor communicaƟons, prepared purchase orders, and reconciled bank accounts. Gita Enterprise

Accounts Assistant September 2000 – August 2006

Handled purchase orders, vouchers, peƩy cash, and file management. Personal InformaƟon

Father's Name: Sri Asit Maitra

Date of Birth: 11th November 1978

Address: 106/2/1, Banerjee Para Road, Shyamnagar, 24 Parganas (North), Pin – 743127, West Bengal, INDIA

NaƟonality: Indian

Marital Status: Married

Languages Known: Bengali, Hindi, English

DeclaraƟon

I hereby declare that the informaƟon provided above is true and accurate to the best of my knowledge.

Date:

Place: Shyamnagar

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