Customer Service Rep
Resume:
Gwendolyn Lorraine Quinn
Atlanta, GA
*******@*****.***
Objective To pursue and partner with a professional organization whereby my professional skills can best be used to not only accent and contribute to the success of the company, but also whereby I may also excel.
Skills
Excellent interpersonal skills on a professional level
Excellent typing and phone etiquette skills
Computer fundamentals with Microsoft Products, email, and the Internet
Very detailed oriented, excellent organizational skills, and team player
Education
Cobb Medical Institute Graduated June 2016
Brown Mackie College Graduated June 2005
Tylertown High School Tylertown, MS Graduated May 1987
College Prep Diploma
Experience
ATT April 2018– August 2021
Customer Service Supervisor Atlanta, GA
Steward of tracking Inbound calls
Discount, install and upgrade services upon request
Self-directed in performing duties that implemented, improved, and enhanced the work environment
Handled account escalations
Trained employees on company culture and policy
ATT JUNE 2014– April 2018
Customer Service Rep II Atlanta, GA
Assisted customers with account holds/fraud
Assisted customer with account payments
Processed refunds
Managed account upgrades
ATT January 2007 – June 2014
Customer Service rep I Atlanta, GA
Assisted with new account sign up
managed payments
Documented and escalated accounts
Presented promotions and discounts to customer
Advance America April 2003 – December 2006
Assistant MANAGER Atlanta, GA
Finance Payday Loans
made collection calls
Responsible for large cash handling
Responsible for daily cash deposits
REFERENCES: UPON REQUEST
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