Customer Service, logistics, inventory, data entry, information securi

Taia Thompkins

*************@*****.*** 478-***-**** Atlanta, GA

https://www.linkedin.com/in/taia-thompkins-5b028722a OBJECTIVE

Excitedly seeking a Service Center Support role to leverage strong problem resolution and documentation skills for efficient freight management and accurate billing. Proven experience in customer service and logistics makes a great fit for enhancing operational efficiency and client satisfaction. WORK EXPERIENCE

UPS Macon Ga

Delivery Helper Oct 2024 - Jan 2025

• Assisted with the efficient loading and unloading of packages from delivery vehicles at UPS, ensuring timely distribution and adherence to safety protocols.

• Collaborated closely with delivery drivers to plan and execute daily delivery routes, optimizing time management and fuel efficiency.

• Provided exceptional customer service by delivering packages to residential and commercial clients, maintaining UPS's reputation for reliability.

• Utilized UPS tracking systems to confirm delivery details, record package conditions, and update delivery status in real-time.

• Maintained a high level of physical fitness to handle packages of various sizes and weights, contributing to the team's ability to meet physical demands of the role.

• Adhered to UPS's standards and regulations for package handling, ensuring the secure and damage-free delivery of goods.

• Demonstrated flexibility by adapting to varying workloads and seasonal demands, often working extended hours to meet the company's operational needs.

• Actively participated in team meetings and training sessions to continuously improve service quality and delivery efficiency.

Furniture Queen Macon, GA

Sales Associate/ Customer Service Nov 2023 - Mar 2024

• Exceeded sales objectives through proactive customer engagement and precise needs assessment to streamline the purchasing process.

• Delivered tailor-made furniture recommendations based on comprehensive product knowledge and effective merchandising skills.

• Improved customer retention and loyalty with exceptional service and adept negotiation techniques. Breaking The Chains Ministry Byron, GA

Medical Administrative Assistant Jun 2019 - Jun 2023

• Managed administrative duties and operational support for medical executive staff, ensuring organizational efficiency and support.

• Optimized scheduling and coordinated travel arrangements, enhancing time management for senior leadership.

• Improved interdepartmental communication, leading to a smoother workflow and quicker resolution of issues. BTCM Transportation Byron, GA

Dispatch Supervisor /Call Center Jun 2021 - Jul 2022

• Improved dispatch scheduling and routing, enhancing efficiency in medical transportation logistics.

• Managed a team of dispatchers and customer service staff to uphold operational effectiveness and service quality.

• Optimized routing strategies, achieving reduced travel times, decreased operational costs, and increased customer satisfaction.

EDUCATION

Alabama A & M University

College in Biology, Biology

Huntsville, AL

May 2021

Central High School

High School Diploma, Business Technology

Macon, GA

May 2019

SKILLS

Data Entry • Scheduling • Team development • Account updating • Report generation • Appointment scheduling

• Paperwork processing • Complaint resolution • Data Collection • Product knowledge • Information security • Adaptability • Time Management • Typing Speed and Accuracy • Record preparation • Computer proficiency • Training development aptitude • Package handler • Lifting • Unloading • Customer service • Money handling abilities • Product promotion • POS systems expert • Sorting • Inventory management • Attention to Detail • Management • Customer Assistance • Administrative Skills • Organizational Skills • Multitasking

Contact this candidate