Scrum Master Quality Assurance

ALEXANDRIA ASUZU

Washington, DC ***** ****************@*****.*** LinkedIn (C) 703-***-****

QUALITY ASSURANCE (QA) LEADER – SCRUM MASTER

Specializing in QA as software tester and agile methodologies as a Scrum Master with 10 years of IT experience, including 7 years of professional work experience at a Big 4 consulting firm. Tech stack includes modern JS framework testing experience (React, Java) as well as server testing experience (Node, Apache). Team player that excels at developing and implementing test strategies, plans, and cases. Leverages agile methodologies—such as DevOps practices, Scrum, and Scaled Agile Frameworks (SAFe)— to ensure on-time delivery of high-quality technical solutions that align with business requirements as the highest priority. PROFESSIONAL EXPERIENCE

ZACHARY PIPER SOLUTIONS, McLean, VA August 2022 – September 2023 Test Manager (August 2022 – September 2023), Center for Disease Control (CDC) Contract

• Planned and oversaw functional testing (system, user, and regression) and software deployment of the following CDC mobile and web-based software programs: Fragile X Online Registry with Accessible Registry Database – Multiple Assessments for Research Characterization (FORWARD-MARCH), Study to Explore Early Development (SEED), and Drink Less, Be Your Best mobile application

• Coordinated all software tests for software release; developed test strategy by gathering and outlining key requirements, identifying test types, utilizing customized test tools for system and user acceptance testing; collaborated with team to estimate required time, resources, staff training, and budget for completing the tests; delivered project timeline and updates to Program Manager and key stakeholders

• Delivered and facilitated software development lifecycle (SDLC) training, agile methodology 101 training, and User Acceptance Test (UAT) training to set the foundation of software technical terminology to CDC employees

• Met daily with key stakeholders/client to drill down, then enhance software requirements and develop use cases and user journey matrices for clients; ensured all necessary and required artifacts were developed for each software deployment

• Prior to start of system and UAT events, validated test environment and data to ensure UAT and system test readiness; during test events, provided over the shoulder (OTS) support to testers (end users) when requested; worked alongside and oversaw testers to identify, track, reported on issues found during test events; and coordinated resolution of defects with software developers, system architects, and key stake holders DELOITTE CONSULTING, LLP, Arlington, VA May 2015 – March 2021 Scrum Master (Nov 2020 – Mar 2021), Southern New Hampshire University (SNHU) Contract

• Delivered and facilitated large scale Agile 101 Training to +200 SNHU employees on agile/scrum methodologies

• Led Discovery, Sprint Planning, Product Backlog Refinement, Sprint Review, and Sprint Retrospective workshops for all 3 work trains; continuously coached Product Owner and scrum team on daily roles & responsibilities

• Managed scrum cadence of 3 workstreams and integrated functional work with other scrum leads as needed to resolve cross project dependencies; utilized Azure DevOps (ADO) to manage and oversee product backlog, user stories, burn down chart, and sprint tasks; collaborated with scrum leads from other trains to resolve any risks/issues and escalated reports to project leadership, as needed

• Developed and deployed strategies for SNHU agile transformation; advised SNHU Leadership on optimal agile technology, agile best practices, and implementation customized to meet the needs of this project

• Gather functional requirements provided by the Product Owner and refined them by leading workshops and conducting interviews of key stakeholders

• Collaborated with technical team during the application build phase to provide functional clarity on requirements

• Performed tasks critical to SNHU’s agile transformation success including scheduling, compiling metrics, and resource management

User Acceptance Test Lead (Jun 2019 – Oct 2020), Department of Navy Contract

• Led development and implementation of test plans, cases, and scripts for Navy Enterprise Resource Planning

(ERP) system on S/4 HANA by ensuring proper functionality, stability, and usability prior to deployment to 800+ active users

• Worked closely with subject matter experts to develop testing scenarios, product workflows, and user stories that align with business priorities and functional requirements

• Mentored 40-member team on testing best practices and test plan development, providing over-the-shoulder support and one-on-one training sessions that expedite onboarding and build team capacity

• Evaluated, communicated, and mitigated risks related to testing practices and timelines based on test results

• Validated test environment to verify readiness of required software, hardware, and datasets for testing

• Identified, tracked, reported on, and coordinated resolution of defects; collaborated across functions to facilitate continuous product improvement in an agile environment

• Established and led weekly team conference calls to coordinate product deployment efforts

• Created business scenario storyboard for the client, allowing stakeholders to envision product features and functions

• Developed and documented user test strategy and plan, which detailed testing practices and protocols, implementation timelines, required resources, and stakeholder responsibilities; process employed an innovative infographic that illustrated testing preparation and implementation activities Functional Test Lead (QA) (Feb 2016 – May 2019), Department of State Contract

• Oversaw 9 cross-functional Agile team members responsible for performing QA on and approving release of 8 highly visible web applications

• Developed test plans, reviewed and edited 3,000+ test cases in preparation for each sprint

• Delivered test reports to client, validated installation guides, and enhanced full regression test suites

• Coached 4 brown bag lunches for project-wide teams that covered QA processes and testing best practices

• As scrum master, led daily stand-up calls and sprint retrospective meetings to establish priorities, coordinate team activities, and advance continuous improvement efforts Software Tester (May 2015 – Jan 2016), Department of Defense Military Health System (MHS) Contract

• Conducted testing on 2 electronic medical informatics systems by tracking and validated 1,000+ test cases that verified system functionality against business requirements and established Traceability Matrix for each deliverable

• Set up and populated datasets that were used to verify expected output during major test events

• Held weekly test schedule meetings for 6 functional leads to discuss progress toward milestones

• Prepared QA reports for each test event, maintaining compliance with contractual requirements

• Reviewed and provided client with 35 deliverables that met business needs and client expectations ICF INTERNATIONAL, Rockville, MD Feb 2014 – Apr 2015 Software Tester (IV&V – Independent Verification and Validation), Department of Education Contract

• Worked alongside managers and fellow team members in technical reviews to clarify system requirements prior to each test iteration to ensure test case logic aligned with business priorities

• Developed test cases and test scripts to validate functional requirements; conducted exploratory test runs to find discrepancies outside of test scripts

• Revealed, documented, and reported defects and design gaps that deviated from functional specifications; used Jira to track defects and their resolutions

EDUCATION

B.S. in Biomedical Engineering

The George Washington University, Washington, DC

CORE COMPETENCIES

Software Development Lifecycle (SDLC) –– Software Quality Assurance –– Written & Verbal Communication –– Project Timeline Creation –– Requirements Analysis –– Technical Walkthroughs –– Testing Strategy –– Test Plan Development –– Use Case/Test Scenario Development –– Traceability Matrix Establishment –– Test Case Development –– Test Case Peer Review –– Smoke Testing –– Regression Testing –– Software Test Execution –– Defect Tracking Systems –– Risk Assessment–– QA Report (QAR) –– Agile Methodologies –– User Story Creation and Development –– Continuous Improvement Continuous Deployment

(CICD) –– DevOps –– Technical Reviews –– Microsoft Team Foundation Server/ Azure DevOps (TFS/ADO) CERTIFICATIONS

ICAgile Certified Professional, International Consortium for Agile (ICAgile), 2019 Certified Scrum Master (expired), Scrum Alliance (Up for Renewal in 2021), 2019 Certified Tester Foundation Level, International Software Testing Qualifications Board (ISTQB), 2014

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