Office Administrator Business Administration
Resume:
* ****** ******, ********, *******, Canada ***********@*****.***
Highlights of Qualifications
I have a degree in Business Administration from a reputable University.
Possesses a valuable experience in office managing.
Excellent speaking and writing skills
Proficient computer skills and the ability to multitask
Organized and able to work independently
Excellent communication skills (both verbal and written) and the ability to speak effectively
Very detail-oriented with strong analytical and problem-solving skills
Strong technology skills including MS Office suite.
Professional Experience
Sales Manager Dufferin Media 2021 – to date
Strategic Planning and developing an effective overall sales approach for the company
Manages time effectively in order to prospect, grow the existent consumer base
Follow up on prospective accounts
Assist in the planning, developing and evaluating of new consumer-driven advertising initiatives on a consistent basis
Developing and acting upon marketing opportunities based on consumer needs in order to guarantee customers satisfaction
Create and nurture high performance sales teams, and lead them to generate hit revenue forecasts and meet customer needs
Licence Insurance Advisor, Home & Auto Royal Bank of Canada (RBC) 2019 – 2020
Meeting with clients over the telephone and offering insurance policy for both Home and Auto
Offering specialized financial guidance and advice
Completing financial needs analyses
Ordering MVR’s and Autoplus Reports
Process applications, endorsements and policy cancellations
Creating and explaining customized plans
Processing quotations on Applied Rating Services
Assessing clients’ risk
Encouraging clients to invest for the future
Customer Care Representative Rogers (The Shopping Channel) 2017 – 2019
Resolved customers' service/billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Calculated service charges, collected deposits or payments, and/or arrange for billing
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers
Conferred with customers by telephone or in person to provide information about products, services and obtain details of complaints.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Checked to ensure that appropriate changes were made to resolve customers' problems
Contacted customers to respond to inquiries or notify them of claim investigation results/adjustments
Referred unresolved customer grievances to designated departments for further investigation
Solicited sale of new or additional services or products.
Chief Administrative Officer Babcock University 2005 – 2015
Reporting to the Dean, and working with the faculty’s senior administrative leadership team and provides leadership and strategic direction for the overall administrative activities.
Ensures the efficient and effective strategic management of the faculty’s resources
Oversees the delivery of administrative services and the development, implementation and evaluation of strategic short- and long-term administrative plans
Responsible for developing, coordinating and implementing excellent standards in the core administrative systems that support Faculty, Staff and Students in all areas in the faculty.
Provides advice and policy interpretation to the Dean, Associate Deans, Faculty, Managers and ensures administrative policies and procedures are in compliance with university policies
Confidential Secretary/Office Manager Babcock University 2001 – 2004
Answer the phones, greet visitors, handle mail and package distribution
Manage office supplies and business card orders
Order breakfast for early meetings
Oversee the daily office operations such as opening/closing procedures and vendor management
Collaborate with teams to ensure a cohesive and inclusive workplace culture
Special projects and other tasks as required
Education and Training
Bachelor of Science (BSc) in Business Administration Olabisi Onabanjo University 2006
Evaluated by World Education Services, (WES)
Master of Science (MSc) in Business Administration Babcock University 2010
Evaluated by World Education Services, (WES)
Seminar topics
Business process re-engineering 2015
Public-private partnership for infrastructural growth 2012
On The Job Training
WHMIS
AODA
Contact this candidate