Change Management Project Management

Project Management ~ Change Management ~ Communications ~ Business Transformation ~ Client Pleaser

An enthusiastic and creative professional with nearly 20 years of Project Management and Organizational Change management in large institutions such as Department of Defense, NC Dept of Health and Human Services, as well as Consumer Product Goods (CPG), Technology and Pharmaceutical fields

Summary at a Glance

Business Transformation

Project Management (agile & waterfall)

Smart Sheets

PROSCI Integrated Agile and Change Management Certified

Strong Relationship Builder

Training development, Presentation and Delivery

Thought leadership and Relationship Management

Brand Management

Marketing Planning and Execution

Exceptional Stakeholder Analysis and Management

Event Planning and Execution

MS Project

Mental Health First Aid Certified

JIRA

SharePoint Online

Work collaboratively with Corporate and individual contributors to obtain buy-in to the new change(s)

Outreach and Communications and Event Management

MS Teams

Survey Monkey

Product Lifecycle Management (PLM) and Asset Management (RFID) and Master Data Management (MDM)

Capability to take technology language and massage content for a new target audience so individuals can understand the change(s)

Leonid, Event Consultant, 2022-Present (Freelance)

Manage marketing, communications and business development for a boutique event management firm

Develop and maintain website for service offerings

Create marketing print collateral for area wide distribution

UpScale Security, Director of Communications, 2018-Present (Freelance)

Develop marketing, communication, business development, website updates

Develops marketing and communications plan to launch new company.

Creates and implements and manages social media strategy.

Creates and monitors communication strategy success with KPIs.

Creates direct mail marketing materials.

Designs and maintains website for accuracy and up to date service offerings.

Writes, maintains and manages content through a variety of communication vehicles (eNewsletters, website etc.).

Osprey Software (Alnylam Pharmaceuticals), Senior Consultant March 2024-June 2024 (contract)

Developed and managed project plans, RAID logs, RACI

Worked closely with 3rd party system integrators to manage Box to OneDrive/SharePoint Project to be on-time, within scope and on budget

Developed OCM Plans, including Communication Plans and Training Plans for migration efforts

M365 Implementation

Co-Pilot Implementation

Gilead Pharmaceuticals, Senior Change Manager/Project Coordinator (February 2023-April 2023) (contract)

Led the initiative to transition from Windows PC to Mac on-time and within allocated budget

Developed and executed communication plans and SharePoint Sites to leverage for information for the enterprise

Coordinated end-user training for the entire enterprise (~17,000)

CISCO, Change Management/Communications Specialist/Project Coordinator (June 2016-February 2017, December 2017-February 2018 and August 2022-September 2022) (contract)

Collaborated with senior executives to establish an organizational change management center of excellence (OCM CoE) and instructed on OCM best practices (PROSCI/ADKAR Model)

Partnered with Advance Services and Technology Office to develop and implement high level change management plans for global, business transformation projects including project plans, risk management, business analysis

Built change management plans that aligned to overall program plans and are designed to guide audiences through the change phases, including all sponsorship, training, communications, and support activities required to successfully implement the change

Serve as primary liaison with groups to facilitate program communications, including customers, partners, and employees

Initiated quick story boards and quick reference guides/job aids

Produced scripts and videos and developed key communications and messaging to senior personnel to obtain buy in

Analyzed training requirements and corresponding task analysis by gathering information from intended training audiences

Hasbro, Senior Consultant (May 2022-July 2022) (contract)

Developed strategic change impacts for enterprise wide financial accounting project resulting in streamlined financial practices

Coordinated and conducted train-the-trainer and end user training with 3rd party vendor

Managed stakeholder analysis and corresponding sponsorship engagement

Developed communication strategies and project plans (Smart Sheets)

Managed project risk assessment and analysis, developed risk mitigation strategies

Corning, Senior Organization Lead/Project Coordinator (January 2022–May 2022) (contract)

Managed transition from 2013/2016 to SharePoint online with ADKAR change management principles

Led the initiative to transition from BOX to Microsoft OneDrive client enterprise wide for business with millions of cost savings

Coordinated the rollout to the enterprise for MS Teams (~55,000) workers which included communications, training and events

Developed OCM Plans, Communication Plans, Training Plans, Project Plans, Risk Management Plans and execution

Authored communications for the enterprise and included survey links (Survey Monkey) to obtain feedback and adoption metrics

M365 implementation

Intellezy, Senior Organizational Change Management Consultant/Project Coordinator (August 2021-December 2021) (contract)

Managed multiple initiatives for Supply Chain and Finance for energy company to reduce overhead expenditures and increase profits

Produced robust Project Plans and Financial Tracking Expenditure Plans so project delivery is on-time and within budget allocation

Developed and distributed communications and presentations

Developed awareness video to promote new technologies

Developed and Executed Plans which included Stakeholder Analysis, Change Impact Analysis and Communication Plans, Risk Management, Training Analysis

Clorox, IT Organizational Change Management Consultant/Deputy Project Manager (October 2018 – July 2021) (permanent employee)

Produced Change Management Plans and Project Plan to track key milestones and timelines for enterprise/international initiatives. Develop and drive adoption of overall change management strategy for all initiatives across IT

Acted as change champion for all change initiatives including working with multiple Center of Excellence’s (CoE’s); providing change management guidance and best practices

Initiated and executed communication plans for international and enterprise-wide programs which included a wide variety of methods of delivery (eNewsletters, webinars, training sessions, open office hours) etc.

Implemented standard templates, tools, strategies, policies, and processes throughout IT Organizational Change Management programs

Developed and managed stakeholder analysis. This included determining project scope and identification of areas of change resistance. Define and manage stakeholders, their engagement, and communications throughout the lifecycle, including customers, partners and employees. Also, conducted change impacts, stakeholder, and organization analyses to determine the program’s scope, severity, and receptivity

Created change story highlighting return-on-investment (ROI) in eNewsletters, emails, MS Teams, SharePoint and events

Developed and maintained multiple SharePoint sites for projects as a single-source-of-truth

Initiated re-branding for the Information Technology (IT) department and Enterprise Analytics (EA) department with new logos and tag lines

Mentored summer interns in the role of business analyst, change management roles

First Citizens Bank, Communication Specialist, (March 2016-May 2016) (contract)

Developed marketing and communication strategies to support bank wide technology transformation for an ERP System

Worked to identify and engage change agents and conducted stakeholder analysis to support transformation

Produced bank wide presentations and outreach materials to communicate key decisions

Designed content for internal training to support business transformation

Championed meetings and lunch n’ learn events to support bank wide transformation and communicate upcoming changes

NC Department of Health and Human Services (NC DHHS), Project Coordinator, (August 2013-March 2016) (contract)

Provided exclusive and executive support to senior leadership for Women Infant and Children (WIC) Program in addition to four states consortium in addition to multiple commercial vendors for a ground-up technology implementation.

Developed and executed change management plans, project management plans and conducted change readiness surveys. Managed project plans, financial tracking, risk analysis, quarterly off-site events, strategic communications

Developed internal and external presentations for a wide variety of audiences including federal and commercial partners

Developed processes to establish user group management for future of project management post implementation, communication with stakeholders regarding upcoming changes to business processes, developed and delivered training content of project documentation

Secretary of Defense, Navy and Walter Reed Army Medical Center, Project Manager, (March 2004-August 2013) (permanent employee)

Responsible for providing executive support in the areas of Change Management, Project Management, Policy Development and Implementation, Marketing, Communications and Event Management

Conducted change readiness interviews with key groups within the Navy and how the new Policy would impact work assignments and warfighters

Championed development of logos and branding information with multiple graphic designers to launch brand management

Provided strategic communication and executive level guidance to stakeholders and leveraged media outlets (print and online)

Coordinated and developed training delivery methods including Computer-Based Training (CBT) and in-person training at Defense Acquisition University (DAU)

Acted as the lead customer liaison for the project resulting in positive client relationship development and stakeholder management

Developed Strategic Communication Goals, Messaging and Brand Identification by interpreting technical topics and communicating via multiple channels including eNewsletters, town halls, email, press releases

Managed DoD and Industry events including site location, strategic content development, speaker liaison, and outreach to target community with over 1,000 participants/vendors

Developed and published internal and external communications (both client and company)

Launched a total corporate rebranding effort including website (both client and for company)

B.S East Carolina University - Cum Laude, Undergraduate Honor Thesis

Clearance: Inactive Secret

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