Customer Service Product Development
Resume:
Gregg Wootton
CEO and Owner
Bay Shore, NY *****
*********@*****.***
• Well-developed expertise in sales management, custom product development, marketing and market research, program coordination, team-building, and personnel management.
• Significant success in uncovering sales opportunities through trade shows and industry events.
• Excel in developing and delivering convincing presentations and proposals, negotiating and administering contracts, and delivering matchless customer service.
• Adept at interpreting complex documents and diagrams to understand precise customer needs, prepare accurate quotes, and achieve conversion to sale.
• Extremely versatile; quickly adapt to new roles, responsibilities, industries, and environments.
• Extensive hands-on experience in a machine shop environment; able to safety and properly use lathes, mills, drill presses, band saws and surface grinders, and work to close tolerances. Work Experience
CEO and Owner
Canyon Products Inc
2002 to 2012
Strategically relocated manufacturing facility to reduce overhead and coordinated several process improvements including cellular manufacturing to streamline production operations.
• Researched, selected and installed new software to enhance inventory management and sales data tracking; further improved inventory control by implementing bar code system for all products.
• Expanded company's revenue stream through development and launch of website with eCommerce capability to enable customer purchases via online catalogue.
• Leveraged targeted marketing initiatives to penetrate and win new accounts and identify new channels of distribution.
• Assembled, trained, coached, motivated and led highly talented sales team.
• Championed efforts for company to realize consistent growth of 35%+ per year, and slashed operating costs by 70%.
Program Manager
Thomson Industries Inc., Systems Division
1999 to 2002
Steadily advanced through a series of promotions based on proven performance, loyalty, dedication and achievements.
• Directed full-scope company programs for leading manufacturer of linear motion components, ball bushings, shafting, ball screws, and splines, Nyliner plastic bearings, actuators and linear motion systems.
• Proficiently coordinated, supervised and managed collaborative and cohesive efforts among Sales, Marketing, Sourcing, Distribution, Engineering, Manufacturing, and Marketing departments.
• Directed multiple large OEMs and consistently ensured 100% satisfaction as primary point of contact for customer.
Thomson Industries Inc., Systems Division-Port Washington, NY 1978 to 2002
Product Marketing Manager
Thomson Industries Inc., Systems Division
1996 to 1998
Demonstrated exceptional analytical abilities in creating product strategy and determining design of new OEM-level products.
• Successfully heightened staff performance and revenues by creating and implementing sales tools and collateral, training programs, and marketing techniques.
• Leveraged sales and market data to develop business cases and strategic marketing plans for new business and product opportunities.
• Attended industry tradeshows and events to maximize company/product awareness and generate new leads.
Senior Application Engineer
Thomson Industries Inc., Systems Division
1994 to 1995
Contributed significant engineering expertise toward enhancing existing products to align with new application requirements and market demands.
• Proactively assisted engineering and marketing personnel in defining new product specifications.
• Maximized company revenue by providing exemplary pre- and post-sales support.
• Reliably provided critical technical support during sales presentations, product demonstrations and installations.
Prior roles included: Application Engineer; Supervisor of Product Application and Development; and Supervisor of Machine Assembly.
Education
Bachelor of Arts in Business Management
New York Institute Of Technology - Old Westbury, NY Associate of Engineering in Mechanical Engineering State University at Farmingdale - Farmingdale, NY
Additional Information
Computer Skills
Microsoft Office, QuickBooks Premiere, SAP, IBM AS400
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