Customer Service Associate
Resume:
Terelle Smith
Jacksonville, FL *****
****************@*****.***
Experienced customer service associate seeking opportunities in a customer driven environment. Looking to establish longevity to build a mutually lasting relationship with the employer and its clientele.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Agent/Customer Service
Concentrix - Jacksonville, FL
April 2020 to Present
Inbound and outbound calls
Setting up accounts
Housekeeper
Hilton Garden Inn Hotel - Jacksonville, FL
April 2018 to March 2020
• Clean rooms
• Change trash
• Mop
• Dust
Collections Representative
CBS Collections - Jacksonville, FL
February 2016 to April 2018
• Arrange for debt repayment on payday loans based on customers' financial situations.
• Locate and notify customers of delinquent accounts
• Advise customers of necessary actions and strategies for debt repayment.
• Handle inbound and outbound calls to settle payday loan accounts
• Receive payments and post amounts paid to customer accounts.
• Negotiate credit extensions when necessary
Customer Service Representative
Shell Gas Stations - Jacksonville, FL
November 2013 to October 2015
• Answered customers' questions about merchandise and purchase options
• Stocked shelves, racks, cases, and bins with new or transferred merchandise.
• Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Cleaned display cases, shelves, and aisles.
Cashier & Sandwich Artist
Subway Restaurants - Jacksonville, FL
January 2009 to November 2013
• Provided quality customer service for over four years to patrons
• Prepared bills for food, using cash registers or calculators and accept payments
• Performed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
• Balanced receipts and payments in cash registers. Education
High School Diploma
Stepping Stones Academy
August 2015
Skills
• Cleaning
• Cash Register
• Housekeeping
• Word
• Excel
• Microsoft Office
• Filing
• Cold Calling
• Negotiation
• Salesforce
• Sales
• CRM Software
• Management
• Business Development
• Sales Management
• Account Management
• Relationship Management
• Guest services
Certifications and Licenses
Food Handler Certification
Additional Information
• Able to work independently or in a team environment
• Highly trained and experienced in providing quality customer care
• 50 WPM
Contact this candidate