Customer Service Sales Experience
Resume:
PROFILE
Veronica Mohlabane
CONTACT **** ****** ******,
Rocklands,
Bloemfontein 9300
(Willing to relocate)
(e) **********@*****.***
PERSONAL INFORMATION
Date of Birth: 21 December 1978
Nationality: South African
Marital Status: Single
Own Transport: Yes
Languages: English, Sesotho, IsiZulu
Notice period: Immediately
Health: Good
Gender: Female
Drivers License: None
SKILLS
Computer Skills:
●Microsoft office Word
●Microsoft Excel
●Microsoft PowerPoint
●Internet
●Emails
PROFESSIONAL SKILLS
●Well organized, and be able to prioritize work in an efficient manner.
●Providing high quality Customer Service.
●Good level of numeracy.
●Good At Juggling tasks and prioritizing.
●Impeccable telephone manners.
●Resolving and managing queries to closure.
●Calm and composed under pressure and able to work to tight deadlines.
●Ability to work within a busy and demanding team environment.
●Able to work with a minimum amount of supervision and on own initiative.
●Ability to communicate effectively with a wide range of customers.
●Proven aptitude for dealing with customer complaints.
●Dealing with customers Face to Face.
●Fully aware of the importance of data security and relevant legislation.
●Prospecting for sales leads. Able to identify and act upon potential sales opportunities.
●Treating each employee as an individual and showing concern for their welfare, aims and career development.
●Always discreet in the handling of sensitive and confidential customer, staff or business data and information.
REFERENCES
Name: Mr Thabo Marais
Position: Fleet Manager
Contact no: 051-***-****/ 073-***-****
Name: Ellen Mbobi
Position: Sales Manager
Contact details : 072-***-****
Name: Mrs Mirriam phofeli
Position: Service MANAGER
Contact no: 057-******* /
A pleasant, professional and proficient Administrative Clerk, Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organization are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am young, vibrant, energetic, enthusiastic, open-minded, and innovative with dreams to build a name for myself, being an example to people around me is what I desire and wake up for. I am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.
WORK EXPERIENCE
Current Employer : Covision Funeral Home
August- 2021 to Date
●Funeral Planner
●Policy Amendments
●Suppliers Invoices
●Accounts Reconciliation
●Payment collections
●opening new policies
●Inventory controller
ABSA BANK WELKOM CUSTOMER SERVICE
March 2001 – JUNE 2019
●Duties : Client care
●Switchboard operator
●Sales consultant
●Branch administrator
●Inventory controller
●Atm Custodian
EDUCATIONAL BACKGROUND
KGABANG SECONDARY SCHOOL
Highest Grade Passed: Grade 12
Subjects: English, Afrikaans, Setswana,
Biology, Biblical studies, Geography Year Obtained: 1997
TERTIARY EDUCATION
Institution: DEFSA
Qualification: Call Centre Operations &
Receptionist
Year Obtained: 1999
CURRICULUM VITAE
OF
VERONICA
MOHLABANE
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