Operations Specialist Management

Colleen Fiedler

Buckeye, AZ *****

602-***-**** **************@*****.***

Knowledge, Skills & Abilities

Highly self-motivated individual with supervisory, project, and operations management experience. A collaborative team player with excellent interpersonal skills. I can relate well to people from diverse ethnic and cultural backgrounds. With my strong communication and critical thinking abilities, I can efficiently analyze and interpret organizational data critical to the entity’s needs and mission.

Organizational skills, time management, prioritizing, and multi-tasking.

Strong analytical thought processes and decision-making.

Establishing and maintaining effective fiscal management by analyzing, interpreting, and evaluating accounting and reporting systems, procedures, policies, and methods.

Reviewing and/or conducting the reconciliation of reports and financial data, identifying and correcting inconsistencies or errors.

Google Workspace

Microsoft Office Platform

Visual Studios

Report Builder

Tableau

Access & SQL

Arizona Procurement Portal, OnBase & FOCUS

Experience

Arizona Department of Economic Security, Division of Developmental Disabilities

Business Operations Specialist

October 2019 -Present

●Business Operations-Management of division and district assets, resources, staffing, expenditures, and expenses.

●Understanding of and experience with managed care and government environment

●Evaluate current and develop new processes and procedures to match operational and agency needs.

●Analyzation and implementation of measures to identify and support operational changes within the Division.

●Information Technology-Gathering and analysis of complex data used to accurately identify current and future needs of the Division.

●Facility Management-Oversight, direction, and support on all facility matters such as relocations, remodels, and closures.

●Asset Management-Track, log and monitor equipment. Ensure inventory aligns with budget and infrastructure demand.

●Fleet Management- Track, log and monitor usage, and maintenance.

●Purchasing-Review and process purchases based on analysis of district needs, current inventory, and costs.

●Purchasing-Track, log, and maintain all district purchases.

●Purchasing-Fiscal Year Close and Open procedures, including purchase orders, vendor quotes, leases, and supplies.

●Technical-Provide support to district staff and collaborate with multiple divisions to resolve issues.

●Providers-Resolution of authorizations, payment denials, and billing. Research and analyze, and process corrective action if needed.

●AZEIP-Claim denial processing, authorizations.

●Perform as a “change agent,” constantly challenging conventional thinking, approach, and current business methods.

●Special Assignment: Statewide DDD Desk Phone Audit

●Special Assignment: DDD State Operated Group Home Audit and Reconciliation

Desert Coating Solutions

March 2019-September 2019

Finance Services & Human Resource Specialist

●Supervisory-Oversee office and staff to ensure business activity and employee relations are strong.

●Accounts Payable & Payment Processing

●Financial Reporting-Prepared AP and AR records and data for quarterly and fiscal reporting and filings.

●Financial Reporting-Reconcile & Prepare monthly statement of accounts.

●Financial Reporting-Reconcile & Prepare monthly bank statements to report expenditures and revenue.

●Payroll-70+ Employees, deductions, garnishments

●Taxes-Quarterly

●Employee Relations-Provide information and resources to employee with inquiries and concerns.

●Employee Relations-Research, review and mediate employee issues.

●Monitor & Track employee time, leave, 401K and health care enrollment.

●Compliance-I9 forms, E verify.

●Record Management-Employee files and all related documents.

Dominion Environmental Consultants, Inc

February 2018 – February 2019

Accounts Payable & Receivable and Human Resource Specialist

●Supervisory-Oversee office and staff to ensure business activity and employee relations are strong.

●Payroll-20+ Employees, taxes, deductions, garnishments.

●Monitor & Track employee time, leave, 401K and health care enrollment.

●Record Management-Employee files and all related documents.

●Employee Relations-Research, review, and mediate employee issues.

●Financial Reporting-Prepared AP and AR records and data.

●Financial Reporting-Reconcile & Prepare monthly bank statements to report expenditures and revenue.

●Accounts Payable-Receive and process for multiple locations.

●Accounts Receivable-Process customer billing, maintain customer accounts.

●Journal Entry-Reconcile, track, enter.

●Special Projects-Assisted the research finance department with various projects

Education

B.A., Business Administration

Western University

Google Guru Accreditation

Google Workspace

Memberships & Community

Muscular Dystrophy Foundation, Volunteer

JETT Foundation, Volunteer

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