Active Directory Federal Government

SUMMARY

Influential IT professional with over ** years of experience in Network Administration, Helpdesk Operations, Hardware and Software troubleshooting, Group Policies, Managing Active Directory, Implementing Security Policies, Database Management, Backup and Restore operations, and Disaster Recovery.

Skilled in administering Windows-based platforms and IT infrastructure both locally and remotely. Provide maintenance and support for new and existing systems, and assist with the rollout of new operating Systems, applications, tools, peripherals, and hardware. Act as an escalation point for junior IT administrators.

Areas of expertise: Network Administration, Configuration and Maintenance of software and hardware, Managing and Supporting Servers, Desktop Clients and Applications, Network Printers and Scanners, CISCO Switches, VMWare management, Help Desk Operations, Active Directory Management, Data Backup and Restore, and Disaster Recovery Operations.

TECHNICAL PROFICIENCIES

Applications: MS Windows client/server platforms including Server 2012/2016/2019, Windows-10, Active Directory, and Group Policy, Windows RDP/Teams/Skype/SCCM, MS Office Suite, O365

VMWare, AntiVirus, Hyper-V, My-Services IT Ticket System, Cisco, Video Conferencing using Tanberg and CISCO.

Networking: Ethernet and Fiber Optic cabling, Patch Panels and cable management, TCP/IP, DNS, DHCP, VPN, WINS, SSH, TELNET, etc.

Hardware: workstations, Laptops, Servers, Printers, Scanners, Digital Senders, Handheld scanners, Finger Print scanners, CAC Card readers, Etc.

Tools: Window Server Built-in Tools, Hyena, Avamar, ISSO ToolKit, Putty, Ethernet troubleshooting tools, and testers

TECHNICAL CERTIFICATIONS, TRAINING, EDUCATION

MCSE, Advanced Active Directory, MS Exchange 2016, Supporting Consular Systems, and LAN/WAN Training from State Department Foreign Service Institute, Arlington

Bachelor’s Degree in Commerce

PROFESSIONAL EXPERIENCE

U.S Department of State FSI/SAIT/ET Jan 09, 2023 - Present

Program Assistant III

Maintain a close and highly responsive relationship with students, Instructors and Supervisors. Monitor and manage the Enterprise Technology Division (ET). Providing technical support to Instructors on different courses. Maintaining user Workstations, Network Printers & Digital Senders. Providing program support to ET Division.

Create and design room, instructor, and student schedules for classes offered by the division. Coordinate and schedule classroom space to achieve optimum usage and efficiency.

Respond to routine request; under the direction of supervisor and in coordination with the School Knowledge Manager, administer the Division SharePoint site and the Division Intranet site.

Infinit Technologies

IT Systems Consultant Sept 2021 – Dec 2023

Monitor and manage IT infrastructure, Installation of Hardware and Software, Manage IT helpdesk operations, Manage IT infrastructure security, Network performance monitoring and troubleshooting, IT Inventory maintenance and reporting, and Rollout wireless and mobile solutions.

U.S Department of State Sep-2010 – Aug-2021

Computer Management Specialist

Led highly skilled team individuals to ensure smooth running and execution of IT operations. Devised best IT practices, adhered to development standards, and developed in-house management applications. Created detailed reports and submitted final updates to all stakeholders. Provided maintenance and support for new and existing systems and assisted with the rollout of new operating Systems, applications, tools, peripherals, and hardware. Acted as an escalation point for junior IT administrators and provided basic break-fix support when needed. Job description includes but is not limited to the following:

Managed first and second-level IT support for users’ onboarding/offboarding, machine provisioning, and general break-fixes.

Provided administration and management of all IT-related platforms.

SharePoint site administration, Creating and updating content for different departments, creating and managing document libraries, workflows, etc.

Managed implementation and rollouts of new platforms, software, and hardware.

Provided technical assistance in purchasing IT-related hardware, maintaining adequate stock levels, and maintaining accurate inventory records.

Managed server maintenance, updates, and migrations.

Managed current user access controls with a focus on RBAC-based permission schema.

Managed and assisted in identifying and solving security/network-related issues.

Managed and assisted in the configuration and deployment of all new tools such as a clients’ imaging solution, backup solution, password management system, SSO, system health monitors, UPS, and security systems.

Managed network projects and supported the network environments of computer technologies, including voice, data, and/or video/image technologies.

Planned, designed, maintained, and implemented network access, security, and services.

Approve and manage SOPs, technical network designs and project plans, and procurement of equipment and supplies.

Monitored the network for stability and proper configuration.

Performed network planning and design, reconfigurations, and equipment installations and upgrades.

Identified chronic network problems and developed solutions/repairs.

Monitored health and performance and high availability of IT assets.

Implemented and managed high availability of IT assets, Anti-Virus, and Disaster Recovery Program.

Maintained the security of the network infrastructure and recommended network improvements.

Ran vulnerability management program for mission-critical IT System Components; reviewed IPS logs and audit logs (system/application) weekly.

Coordinated all remediation efforts for known vulnerabilities.

Recommended changes to policies and established procedures.

Department of State Sep-2003 – Sep-2010

LAN Administrator

Provided administration and management of all IT-related platforms.

Supported Department of State VIP visits IT requirements, including internet, Unclassified LAN (OpenNet) access, Press Room, and printing requirements.

Managed Consular Affairs IT systems including software applications.

Managed implementation and rollouts of new platforms, software, and hardware.

Managed server maintenance, updates, and migrations.

Managed configuration and deployment of all new tools such as a machine imaging solution, backup solution, password management system, SSO, system health monitors, UPS, and security systems.

Managed network projects including developing and documenting technical network designs and project plans and procuring equipment and supplies.

Monitored network for stability and proper configuration.

Identified chronic network problems and developed solutions/repairs.

Ensured customer service was timely and accurate.

Established best practices through the entire technical support process.

Managed Customer Services ticketing system. Created internal and customer-related tickets and closed them when completed. Created and provided reports to the supervisor on weekly basis.

REFERENCES

Available on request

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