Scrum Master Product Management

Professional Summary

IT professional with *+ years of experience in Business analysis, also experienced with project Management, Scrum Master, Product Management roles in various domains.

•Extensive involvement in all phases of Software Development Life Cycle (SDLC).

•Experience in both the Agile and SCRUM Project Implementation Methodologies.

•Experience in eliciting, analyzing and documenting Business Requirements and conducted JAD sessions to elicit requirements, to discuss current project status, change requests, interviews with a wide group of users both internal and outside vendors, Brainstorm sessions, Requirement Workshops.

•Working knowledge of Unified Modeling Language using tools like Enterprise Architect for requirements management and business flow diagrams.

•Created application prototypes and Screen Mockups in MS Visio. Coordinated with graphic designers to develop web screens.

•Proficient in creating use cases, use case diagrams, sequence diagrams, class diagrams.

•Prepared system requirement specification Document (SRS), Functional Requirement Document (FRD).

•Maintained the traceability matrix (RTM) between requirements and test cases.

•Worked extensively on performing ‘AS IS’ and ‘To BE’ analysis, GAP analysis and drafted Project Analysis documentations.

•Performed cost-benefit analysis and SWOT analysis, WBS development.

•Excellent interpersonal and negotiation skills with developers, application architects, Subject Matter Experts, business users as well as senior executives, coupled with excellent verbal and written communications.

•Translating business requirements into system requirement.

•Interaction with the developers to report and correct defects.

•Effective leader and active participant in managing various aspects of full life cycle project including budget analysis, project scope and milestones, resource allocation, risk management, requirements gathering, requirements analysis and management, quality assurance and testing and implementation.

•Expertise in offshore team co-ordination.

•Involved in creating User Stories, Business Flow Diagrams, and UML Activity diagrams using MS Visio.

•Developed Test Cases, Facilitated UAT, compiled results, reviewed and discussed with Business to provide sign off for the Reports.

•Designed and implemented SQL queries to retrieve, update and insert data. Also to build reports that validate data.

•Reviewing test input data and test procedures, test plans, test scenarios, test cases with experience in performing User Acceptance Testing (UAT) to validate the system.

•Worked closely with PO to prioritize and estimate user stories.

•Well versed with Relational Database Management systems (RDBMS), Star Schema and Multidimensional Data Modeling, Data Analysis, Design, Development, Implementation and Testing of Data Warehousing using Data Extraction, DataTransformation and Data Loading (ETL).

•Assisted the product owner and the team in estimating and prioritizing user stories.

•As a Scrum Master facilitated scrum ceremonies which includes Daily Scrum call, Sprint Planning Meeting, Sprint review, Retrospective and to track the team performance through scrum artifacts like sprint burn down chart daily and sprint wise through release burn down.

•Using SQL and Tableau for Data Analysis.

Technical Skills

Methodologies

SDLC, STLC, Waterfall, Agile, SWOT analysis, GAP analysis, Risk Management

Business Modeling

Microsoft visio

Design Tool

MS visio, Magic Draw, argo UML

requirement management tool

Rational Requisite pro, MS Word, Excel

Agile Management Tool

Rally, Jira, TFS

Languages

SQL, Visual Basic

Defect Tracking

HP QC, Jira, HP ALM, TFS

Education

• Bachelor of Science in Electronic and Instrumentation Engineering.

Professional Experience: -

Client: MedCost, Winston Salem

Role: Project Manager / Business Analyst / Product Owner

Duration: May 2021 – Feb 2024

-Worked on various projects over the course of 3 years in care management sector, reporting, Level funding Product Management as a Business Analyst, Project Manager, Product Owner. Worked in Agile and waterfall.

-Migrating to a new claims processing platform with a high auto adjudication rate.

Responsibilities:

•Responsible for creating project charters, project scope, Resource Management, Conflict Management, Vendor Management.

•Responsible for discovery sessions and gathering requirements.

•Responsible for documenting AS IS / TO BE processes, BRD, use cases

•Maintained and updated RTM throughout the project

•Project Manager for Agile Reporting team – working on scrum ceremonies - scrum calls, updating the backlogs, sprint retrospectives, weekly reports, change managements for new report requests from other teams.

•Working on report Acceptance Criteria, UAT testing and test results.

•Pop Health - Business Analyst/PM Working on business requirements, UAT testing and test results updates, RTM along with PM responsibilities.

•Responsible for Project plan, timelines, goals

•Responsible for RAID log

•Experience with Excel and smart sheets to do the project plan, project status, tracking Project milestones and RAID.

•Coordinate with internal resources, third parties and Vendor Management.

•Assisted in development of training materials for new technology and process improvements.

•Responsible for all project documentations.

•Assisted in creating analytical models, helped in forecasting, identifying trends, analyzing metrics, planning.

•Helped team in prioritizing and estimating user stories.

•Conducted workflow, process diagram and GAP ANALYSIS to derive requirements for existing systems enhancements.

•Experience with Product Management for level funded clients.

•Created mockups and Prototypes for the level funded product and reporting on how they interact with the users.

•Status Reporting to Executive Leadership and to the Weekly cross functional PMO calls.

•Used Smartsheet to track the project deliverables, milestones, risks, track the overall progress of the project. Also used JIRA for the reports.

•Created pivot tables in excel to track the reports for the team.

•Used SQL to identify trends in Population Health.

Client: Corning, Charlotte & Corning, NY

Role: IT Business Analyst & Project Manager

Duration: Feb 2019 – May 2021

Project 1: SD WAN Implementation and moving to cloud from on-prem by reducing the cost of WAN Optimization tools, increasing bandwidth, High Availability network and using public bandwidth, dual stack, redundant, jitter free solution.

Project 2: Migrating from QIP to IPAM and clean up for the old environment.

Project 3: Enhance Corning wireless network connection around the world and upgrading to corning current wireless standards.

Project 4: Building IT Lab to perform testing of networking and underlying infrastructure.

Responsibilities:

•Responsible for creating project charters

•Facilitated meetings to gather the requirements with the technical team and the vendors

•Maintained and updated RTM throughout the project

•Analyzed the KPI Metrics for each project – DNS/ DHCP, visibility into underlay MPLS to track performance.

•Tracked the project timelines and project Estimates.

•Responsible for Documenting HLD, documenting AS IS / TO BE processes

•Responsible for writing Test scripts

•Responsible for doing test reports for the requirements and ensured all the requirements are tested and validated

•Analyze the existing QIP servers and WINS servers.

•Working directly with both internal team and external vendors.

•Preparing the vendor RFI’s with the help of technical team, Vendor Management

•Tracked and documented all defects discovered within Quality center.

•Collaboration with internal clients to analyze information needs on an ongoing basis.

•Designing interactive dashboards and publishing them to Tableau server for business users to consume and utilize.

•Created stories, visuals and graphs using Tableau to represent the data across Corning.

•Scheduled alerts and snapshots for the KPIs.

•Moving from waterfall to Agile.

•Managed and re-prioritized product backlog resulting in ROI increase.

•Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.

•Collaborated with stakeholders to understand business problem statements and convert them into user stories.

•Created Mockups for SDWAN implementation for identifying a potential vendor .

•Vetting the vendor selection process for implementing SDWAN and IPAM.

Client: Wells Fargo

Role: Business Systems consultant

Duration: April 2018 – Dec 2018

Project: To provide single source of reporting and one stop shop for all IT Data

Responsibilities:

•Facilitated JAD sessions with SME’s, Owning Technology Managers, DBA’s and architects of different IT Applications across the enterprise.

•Gather requirements for the viable sources

•Developed Process flows that support application.

•Experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD).

•Performed Data validation and Data Analysis by writing SQL queries

•Data Migration/Conversion analyst with expertise, analyzing data from multiple sources.

• Performed Gap analysis of current and future state of Data warehouse.

•Extensive experience in Software Development Lifecycle (SDLC), gathering requirement, change management, analysis, reporting, project coordination and conflict resolution.

•Well versed in Normalization / Denormalization techniques for optimum performance in relational and dimensional database environments.

•Experience with data modeling and design of both OLTP and OLAP systems.

•Experience designing data models using star and snowflake schemas

•Assisted data modelers in preparing conceptual, logical and physical data models as per enterprise standards

•Extensive experience developing source to target mapping documents

•Experience developing data transformation and cleansing rules for migration using ETL tools

•Proficient in developing SQL queries for reporting needs.

•Conduct weekly Requirements status meetings.

•Analysis and review of functional and Business Requirement Documents.

•Created Work Plans using MS Project.

•Assembled and Prepared business requirements and high-level documents while working closely with business partners.

•Experienced in implementing Issue Management, Root cause analysis. Experienced in Status and issue reporting to senior management.

•Worked with on-shore and off-shore teams to gather information.

•Worked closely with different technology teams to develop process flows.

•Worked extensively in creating dashboards using Tableau Desktop and published them on Tableau Server.

•Utilized Tableau features like parameters, calculated fields, filters etc to provide efficient data visualization solutions to the customer.

•Involved in the administration tasks of Tableau.

Client: Bank of America

Role: IT Business Analyst / Scrum Master / Data Analyst

Duration: April 2017 – March 2018

Project 1: Access Review Management Project (ART)

Project 2: Fair credit reporting ACT provisioning access to RBAC Entitlements

All the projects are under Identity Access Management (IAM)

Responsibilities:

•Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.

•Use Cases and other Process Flow Models were designed using Visio

•Create Project Plans using Microsoft Project

•Performed UAT and SIT Testing.

•Worked on UAT status reporting daily to keep the management up to date on the progress of the projects.

•Created mockups and prototypes on how the SPOCs and Managers interact with the ART NextGen explaining navigation. Also have done on reporting.

•Extracted data from Oracle database and performed SQL query, data analysis and verification.

•Coordinated Work Plans using MS Project

•Facilitated the User Acceptance Testing and Business Users, documented any issues or defects and eventually got sign off from the right parties

•Prepared and analyzed As-Is and To-Be workflow scenarios and performed Gap analysis.

•Extensive experience in system/business requirements documentation, preparing software requirements and specifications, developing detailed technical and user manuals

•Involved in change management, worked on change request CR. Involved with the Quality Assurance team to develop and design test plans and test cases.

•Defining test cases, creating test scripts, analyzing bugs, interacting with development teams in fixing errors, and performed UAT.

•Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings and followed up on action items for continuous improvement

•Extensive experience in preparing user documentation and training materials for end users

•Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within set time frames.

•Developed and managed creation of User Manual documentation to communicate features, benefits, positioning and impacts to different user groups and ensured that documentation deliverables from various groups are produced as needed.

•Involved in the end user discussions to understand frontend reporting requirements.

•Creating Work Breakdown Structures (WBS), Project Schedules and Project Timelines

•Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.

•Managed the change Requests and Production support during the warranty period

•Created Macros to highlight users which received more than a particular number of emails.

•Created Macros to compare the data.

•Worked on multiple different projects at a time.

•Used JIRA and TFS as project management tools.

•Conducted UAT (User Acceptance) Testing. Provided end user training and extensive go-live assistance to users.

•Production support, updating jobs to generate reminder emails in ART NextGen.

Client: - United Guaranty

Role: - Business Systems Analyst / Scrum Master

Duration: - March 2016- March 2017

The objective was to upgrade and maintenance of its Mortgage Application System. The Mortgage product is fully integrated, Web-centric, real-time mortgage

servicing solution that automates all mortgage servicing processes from loan

origination, credit appraisal, credit enhancement, Escrow management,

Foreclosure and payment processing. Our team worked with all the concerned

business areas and was responsible for successfully provisioning the project from

inception until transition to the bank.

Responsibilities:

•Created and reviewed business requirements documents (Underwriting, Price

request service, Enticement Rates Request service, Rate Lock/Option Notification

service, Loan Delivery service, Credit Report service, Eligibility service, Property

Assessment Lookup Request service, Case File ID Request service), functional

specifications documentation, test plans documents and developed functional

requirements that supported the overall objective through meetings with Business Area

managers and stakeholders.

•Conducted user interviews with mortgage servicing departments, gathering

requirements, analyzing the requirements.

•Used Agile(SCRUM) approach. Helped in moving from waterfall to Agile and coaching agile principles.

•Designed and developed Use Cases, Activity Diagrams, Class Diagrams and Sequence Diagrams using UML.

•Involved in writing user stories, use cases.

•Worked as a scrum Master and facilitated Scrum ceremonies.

•Created Burn up/down charts to show the team’s progress.

•Helped team in prioritizing and estimating user stories.

•Developed timelines for project delivery, and managed projects and resources to successful completion.

•Managed impediments caused to the team .

•Conducted workflow, process diagram and GAP ANALYSIS to derive requirements for existing systems enhancements.

•Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.

•Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

•Assisted the project manager in preparing the project schedules, milestone tracking, resource allocation using Microsoft project 2000.

•Acted as a resource in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation.

•Assisted in development of training materials for new technology and process improvements.

•Used Share Point to provide the hyperlinks.

•Responsible for all project documentation.

•Facilitated discussions to help anticipate future needs and opportunities.

•Performed Integration testing, build verification testing and system testing manually.

•Assisted in creating analytical models,helped in forecasting, identifying trends, analyzing metrics, planning .

•Take feedback from users and incorporate the changes in the sprints.

•Used SQL to build reports .

•Used JIRA as a software development tool for the team.

•Involved in all the phases of SDLC.

Professional Experience: -

Client: Bank of New York

Role: Business systems Analyst

Duration: March 2015- Feb 2016

Project 1: Deploy Multifactor authentication solutions to expand coverage across privileged access to infrastructure technologies

Project 2: Data Migration and Conversion analyst with expertise, analyzing data from multiple source systems.

Project 3: Implementation and upgrade of payment gateway between client & Bank of New York

Responsibilities:

•Developed in-depth understanding and analysis of data.

•Developed processes for standardizing raw data coming from different sources in a variety of formats and supported team in cleansing and improving data quality.

•Data entry, Data Auditing, creating data reports and monitoring all data for accuracy.

•performed data entry, update and loading.

•Involved in All Phases of Project Life cycle.

•Acted as a liason between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.

•Review and analyze published Business requirements and determine completeness and adequacy of document for functionality and design process.

•Analyze, understand business requirements and develop functional specifications (UseCases- Descriptive, Behavior driven), which detail the implementation of new or improved functionality.

•Facilitate communication upward and across the various members of the development team to ensure that functional and design specifications are implemented using storyboards, scenarios, flowcharts, design prototypes, Wire Frames, Activity diagrams using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirement’s discovery.

•Play back the functionality and design implementation to Business Users to get sign off, Update functional and design specifications with feed back from business Users.

•Participate as a contributor to an interdisciplinary team that includes tech lead.

•Create the business process model using Visio and present it to the SME for validation and getting the signoffs.

•Responsible for writing technical reports and conducting technical presentation to all levels of management.

•Prepared budget and compliance and ensured in minimizing costs.

•In Agile environment, helped in forecasting velocity, planning capacity, handling requirements churn.

•Ensured the user stories meet INVEST criteria.

•Prepared test data for both positive and negative Test Scenarios as per application requirements and wrote the test plans.

•Assisted the product owner in prioritizing the user stories using techniques like MOSCOW, KANO.

•Facilitated Scrum Ceremonies like Sprint Planning, sprint review, backlog Refinement where the team has estimated the user stories using Planning poker, relative mass evaluation.

•Experience in working with customers in the definition of risk analysis and the implementation of workflow systems.

•Created User Acceptance Test Plans, Test Strategies, Test Cases, and Test Scenarios to measure requirements.

•Used share point to document the requirements.

•scribed, groomed and prioritized user stories for product backlog using Agile principles.

•Used OLAP and OLTP.

•Used Agile (SCRUM) approach. Helped in moving from waterfall to Agile and coaching agile principles.

•Designed and developed Use Cases, Activity Diagrams, Class Diagrams and Sequence Diagrams using UML.

•Involved in writing user stories, use cases.

•Worked as a scrum Master and facilitated Scrum ceremonies.

•Created Burn up/down charts to show the team’s progress.

•Helped team in prioritizing and estimating user stories.

•Developed timelines for project delivery, and managed projects and resources to successful completion.

•Managed impediments caused to the team.

•Conducted workflow, process diagram and GAP ANALYSIS to derive requirements for existing systems enhancements.

•Used SQL to build reports.

Professional Experience: -

Client: Amazon

Role: Business Analyst/Risk Investigations Analyst

Duration: Oct 2012 – Aug 2014

The scope of the project was to develop customers online transactions authenticity. It employs a workflow to control and monitor the various work steps in analyzing customer data with respect to online transactions.

Responsibilities:

•Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes. Analyzed and optimized the process.

•Used Waterfall methodology.

•Identifying & Managing risks, Resource analysis, Cost analysis, Post project analysis & coordination among cross-functional teams & follow-up with clients for settlement of project-based issues.

•Evaluated solutions for business problems/bottlenecks and evaluated alternate methods to increase efficiency and improve control. Analyzed and documented information system requirements and the corresponding impact on business processes.

•Designed and developed Use cases, Activity Diagrams, Sequence Diagrams using UML and Business process modeling.

•Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.

•Analyzed business requirements to develop functional and detail design specifications of the application.

•Managed the workflow process using SDLC methodology and Iterations.

•Documenting the objectives, constraints and scope of the system.

•Defined project milestones, schedules, monitored progress and updated plans using MS Project.

•Consulted with users, resolved problem to meet specific technical and business needs.

•Validation and Verification accountability for all the deliverables of s/w development projects.

•Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.

•Developed data warehouse reporting requirements and created data mapping documents.

•Worked with Project Manager in coordinating all aspects of project such as initiation, planning including budgeting, scheduling, task assignment and tracking, Change management status reporting and risk management.

•Prepared reports and presentations for weekly management meeting to update senior Ministry staff on project deliverables, progression and timelines.

•Trained team members with project knowledge and business processes.

•Linked business processes to organizational objectives and perform critical path analysis.

•Worked with QAs to develop Test Plans and Test cases, detected bugs in the system, prepared the Defect reports using Test Director and interacted with developers for Debugging.

•Utilized existing internal processes and improved those same processes for software problem identification, escalation, and resolution and facilitated project team meetings. Continually reviewed and revised project processes to ensure accurate and timely results.

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