Customer Service Contract Management

Experience

Contract Management, Phoenix Engineering 3/4/24- 11/24/24

●Maintaining contractual documents

●Manage the workflow of preparing contracts, agreements, and other legal documents on behalf of the business

●Approving Money to be allotted in a contract.

●Logging the contract into TOMS (Trade Order Management Solutions)

●Proof Reading contracts to match the Purchase order in the database dynamics.

●Database management.

●Processing invoices from outside vendors.

●Addressing disagreements that arise from contract interpretation or execution

●Paying close attention to every section of a contract to avoid mistakes or gaps

●Leading contract management activities that support project managers

● Enter NTP (notice to proceed) LNTP (limited notice to proceed) letters for contracts.

● Send NTP letters to be approved by upper management.

● Enter close out, supplement, EWO (Extra work order).

● Update BPO (Blanket Purchase Orders) worth more than a million dollars.

Database management, Phoenix Engineering 1/4/23- 3/3/24

●Enhances the effectiveness of database tools and services.

●Helps build the structure and design of the database.

●Enhances the scalability and performance of existing database structures.

●Monitors database performances and improves technologies.

●Updates systems when necessary and creates data backups.

●Conduct diagnostic tests and evaluate performance metrics.

●Hires, supervises and monitors the database development teams.

●Ensures that information is backed up and secured.

●Restores lost data.

●Builds test versions and performs bug testing.

●Protects data by developing data security and restoration controls.

●Reports to top management teams.

●Keeps up to date with technological developments.

Administrative Assistant, Physicians Affiliates of Greater NY 06/2007-08/2021

●Provided administrative support to the Health Services Administrator, mental health clinic, Department of Corrections and off-site field operations staff

●Acted as Health Services Administrator in their absence

●Ensured mental health clinic is staffed with 10+ persons daily

●Managed high volume of incoming and outgoing calls amongst several departments

●Managed high levels of email correspondences daily

●Received, logged and followed up on patient complaints

●Facilitated team meetings to ensure a high-level of patient care and customer service

●Analyzed data to set goals and develop strategies to achieve those goals

●Collaborated with various departments and staff to obtain proper clearances and follow procedural guidelines to ensure patients receive medical care in a timely manner

●Upkeep databases, files and documentation that are complete, accurate, and confidentiality maintained

●Scheduled appointments, maintained transportation lists and arranged emergency health care

Basketball Referee Lifetime Fitness – August 2021- Current

●Calling violations, such as double dribbling, travel or fouls.

●Granting timeouts and allowing substitutions.

●Deciding when a foul or a violation has occurred

●Deciding when a basket has ben scored.

●Giving out warning and penalties.

●Monitoring time remaing in the game.

●Ensuring players are safe

●Working with table officials and statisticians to ensure the fairness and accuracy of the game.

●Being prompt and professional during all games and program activities.

●Interacting with coaches, other sports officials

●Enforcing program rules and policies by maintaining constant surveillance of program participants

Customer Service Representative, Strauss Discount Auto 09/2006-06/2007

●Provided excellent customer service via phone and in person

●Handled a high volume of customer service calls and emails daily

●Ordered various auto parts and maintained proper paperwork and record-keeping

●Trained and mentored newly hired staff

●Organization of parts stock inventory

●Processed cash sales and credit card transactions

Customer Service Representative, Nordstrom 09/2004-09/2006

●Provided customer service via phone for online orders

●Processed transactions over the phone, issued refunds and rectified customer complaints

●Provided basic technical support to customers

●Processed credit card applications via phone

●Provided billing support to customers

●Performed clerical duties daily, such as emailing, faxing, filing and record keeping

Education

Queens Borough Community College, Queens, New York 2002

1 year of college credits in Liberal Arts

Saint Mary’s High School, Manhasset, New York 2001

High School Diploma

Memberships

Member, Boy Scouts of America Present

Member, Utopia Referee Network Present

Skills/Qualifications

●Works well under pressure and in fast-paced environments

●Detail-oriented

●Strong interpersonal skills

●Positive Attitude

●Highly motivated

●Adaptable

●Proficient in Microsoft Office

●Types 40+ WPM

-References Furnished Upon Request-

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