Customer Service Executive Assistant

Charlestina Butler

*****.**@*****.*** 803-***-****

Profile

Dedicated professional with 15 years of administrative coordination and 7 years in human resources, skilled in leveraging platforms such as SCEIS, NEO.GOV, and PeopleSoft to optimize organizational efficiency. Possess a master’s in human resources management and a bachelor’s in psychology, with a strong commitment to fostering inclusive work environments. Experienced in corrections, education, and transportation, with demonstrated expertise in HR practices, cultural sensitivity, and effective multitasking.

Professional Experience

Business Operations and Human Resources Coordinator University of South Carolina Honors College (SCHC) July 2024 – Present

• Business Operations: Oversee and manage SCHC activities, including check requests, reimbursements, and invoices. Serve as a liaison for Purchasing Card transactions, providing exceptional service to faculty, staff, students, vendors, and on-campus partners. Coordinate student enrichment funding and reimbursement processes with the Top Scholar staff.

• Monitor budgets, agreements, grants, and contracts for compliance with university policies and ensure the proper use of funds. Track and report financial transactions through PeopleSoft and Finance Intranet, delivering monthly budget reports.

• Human Resources: Manage hiring processes for adjunct faculty, temporary staff, TFACs, and students, including ad placements, offer letters, and onboarding. Ensure hires are processed with accurate accounting codes and compensation rates. Complete I-9 verifications and support HR activities for the dean's office while adhering to university and state policies.

• Facilitate reimbursements for staff, faculty, and students, including travel authorizations and payments, ensuring compliance with state laws and guidelines. Provide operational support to the dean’s office, meeting deadlines with accuracy and efficiency. Page 2

Administrative Coordinator I / HR Liaison

South Carolina Department of Corrections May 2023 – July 2024

• Managed human resources matters, enhancing division-wide efficiency and compliance.

• Processed applications and performed NCIC background checks, ensuring volunteer program integrity.

• Maintained comprehensive records to streamline volunteer management processes.

• Provided policy guidance and technical support to ensure adherence to organizational standards.

Program Assistant / Building Coordinator

University of South Carolina – Children’s Law Center April 2018 – May 2023

• Developed and managed MS forms, improving data collection and reporting during COVID- 19.

• Ensured financial accuracy by managing expense reports and processing payments via PeopleSoft.

• Coordinated logistics for training sessions and provided technical support, enhancing participant experiences.

• Fostered inclusivity through multicultural interactions and diversity initiatives. Administrative Specialist

South Carolina Department of Transportation June 2005 – December 2016

• Facilitated stakeholder engagement, improving departmental outcomes and customer satisfaction.

• Managed confidential correspondence and maintained precise operational data.

• Conducted background checks and administered drug screenings to streamline the hiring process.

• Handled new hire documentation, ensuring efficient and compliant onboarding. Page 3

Administrative Assistant

Benedict College February 2001 – November 2004

• Organized student events and managed program budgets to enhance educational experiences.

• Supported faculty recruitment by coordinating interviews and providing technical assistance.

• Managed work-study programs, ensuring accurate stipend distribution and student support.

• Organized travel and event logistics to facilitate academic programming. Education

Master of HR Management Capella University January 2023 Bachelor of Science in Psychology Capella University June 2021 Doctorate of Business Administration Capella Univeristy Current Skills

• Proficient in HRIS systems, including NEO.GOV and PeopleSoft

• Exceptional time management and multitasking abilities

• Oganizational / Communication Skills (Verbal, written and active listening)

• Working within culturally diverse settings with a focus on inclusivity

• Dedicated to professional development and continuous learning

• Excellent customer service

• MiData Entry

• Adaptability

• Calendar management

• Great work ethics

• Calendar Management

• Data Analysis

• Decision Making / Financial Awareness

• Project Management

• Flexibility and Resilience

• Leader in Change Management

• Team Collaboration

• Conflict Resoulution / Empathy and Cofidentiality

• Microsoft Office 365 Professional

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