Customer Service Representative
Resume:
Nakisha Gregory
Customer Call Service Representative
Muskegon, MI 49442
******************@*****.***
To obtain a mid-entry, or high level position in the Manufacturing, Customer Service, Customer Service Rep, Call Service Rep, or Light Warehouse Industries. Where I can utilize and develop my skills. Proficient in a various number of duties ranging from CNC, Machine Operator, Representative, Food Processor, Customer Service, Janitor, Assembly, to Brake Press Operator. Willing to work overtime as needed. Will always give my best to present 100% quality service to customer's satisfaction. Willing to relocate to: Lansing, MI
Authorized to work in the US for any employer
Work Experience
FPI Line Inspector
BUSCHE Aluminum Technologies - Fruitport, MI
May 2019 to Present
Verified that parts are free of grease, oil, and dirt. Inspect parts after going into finishing and oven. Inspecting parts for cracks, holes, scrapes, defects under black light fluorescent light. Using acetone cleaner to see defects in parts better. Using penetrant to wash rebrew off parts. Running on a conveyer line sorting parts into the right totes. Pin stamping parts for serial numbers. Labeling packaging shipping of parts. Parts were control arms wheel houses starters and alternators. Documenting all data and work of parts into the computer.
Customer Call Service Representative
PNC Bank Headquarters - Muskegon, MI
August 2017 to August 2018
Answer and receive incoming calls into the office. Maintaining and documenting customers complaints, and questions what ever the customer or client may have. Logging important information into the data base files for which they belong. looking into the data base systems to figure out and help customers, clients in what ever area they may need help in at the time of the situation and call. Handling customers bank accounts. loans, savings, and visa accounts. Opening and closing of customer accounts. Updating customers on our products in which we offer through out our company. Sales Marketing for our company. helping customers pay bills wth their accounts with PNC. So that they are set up for auto pay of their bills automatically each month that their bills are due. Making follow up calls to customers, and clients notifying them of when their accounts are or has been overdrafted. or in negatives. Assembly Line Worker
Dakkota Integrated Systems - Lansing, MI
March 2017 to July 2018
Ran on an fast paced assembly line. Inspecting door handles for General Motor, Ford, Honda, and Chrysler. Painted door handles, reamed, bored, and polished parts. used go and no go of hand tools on parts to make sure they were in tolerance range. Used calipers, and gauges. Worked at a set fast pace. Quality inspecting of parts, to insure they met the customer expectations. Maintained a cleaned work environment at all times. Some blueprint reading, Pulled parts off of a hanging assembly line, Drilling, bolting, screwing of door handles to company contract cars that we made the door handles for. APC Coordinator/ Team Leader
Meijer - Lansing, MI
January 2016 to March 2017
Team Leader: scheduling, ordered supplies for store, hiring, inventory of store, payroll, worked in all departments of meijer, ndr's, shrink, filed paperwork for store numbers, in charge of jobs for my employees, sales, discounts, cashiering, using a computer to update ratings for store, cleaning of store. Solved customer complaints, greeted customers, worked overtime when needed. trained new employees, seminars, banking, and maintain good customer skills language. Manager
Sandwich Artists - Lansing, MI
April 2014 to January 2017
Cashiering, greeting customers, tallying up customer orders, cleaning of store, baking bread, making sandwiches, prepping food, closing of store, opening of store, solving customer complaints that they may have, making sure every sub i make is at 100% satisfaction, running on a sub line in at a fashionable paste. making sure every customer is satisfied and happy with the food plus the service. CNC Operator- machine operator
Re-Source Industries - Muskegon, MI
February 2016 to December 2016
Operated CNC machines, Haas, Vertical, Horizontal, mills and lathes. Production work on an assembly line. Packaged Materials, labeling, bewaring, reaming, drilling, quality inspecting of parts. Used calipers, gauges, tolerance equipment to make sure parts were in numbers for materials. Read blueprints, operator computer to sign in parts, jobs, and finished products for orders for customers. supervisor for my shift. Quality inspecting, cleaning of plant areas, scheduling, maintaining a clean and safe work area at all times. Ordering of parts, equipment, and supplies. Assembly Team Leader
Advancez - Lansing, MI
February 2016 to May 2016
Running on an assembly line at a fast pace. assembly of camaro dash boards. for camaros from general motors. Assembling of parts within a ninety second period. Cleaning of area, and inspecting of good an bad parts. Some quality control, and running on an assembly line of 12 to14 hours each day. Standing at all times.
First line lamba tow assembly operator
Bridgewater Interiors Lansing - Lansing, MI
October 2012 to February 2014
Assembling GM car seats. Drilling, and screwing bolts into their proper locations. Putting on front brackets. Color coordinating of seats. Running on an assembly line, quality inspecting of seats. Running, and operating a Crane, Brake Press machines.Some heavy lifting of boxes and parts. Steam pressing of seats, ironing of car seats, reading blueprints, polishing, and buffing of seats. Wrapping seats, assembling lighting of interiors of GM cars. Running in overheads, documenting count and keeping track of scrap parts. Cleaning of work areas, and sorting of parts. Cashier/Line Leader/Manager
Subway Sandwiches - Lansing, MI
August 2011 to December 2013
Tallied up customers orders. Made sandwiches, did inventory, banking, opening, and closing of store. Cleaned store, greeted customers, solved customer complaints, made party orders, catered to different companies. Line leader, shift leader, counted down drawers to ascertain that the right amount was in them. Pre dated food. Took temperatures of food, filled food bain, emptied food bain, cooked food, stocked store, ran a cash register, used a calculator, worked at different stores. Received all forms of payment for different customer orders. Gave back change that was due to customers. Housekeeper/Front Desk Attendant
Victory Inn Suites - Muskegon, MI
July 2009 to October 2011
Worked as a housekeeper. Cleaned restocked, and sanitized rooms. Kept track of rooms that i cleaned. Catered parties in the lobby ball room, prepared breakfast for hotel guest, cleaned, and sanitized pool. Did laundry, cleaned carpets, checked hotel guest in and out of their rooms. greeted guest, Machine Operator
Resource Industries/Getty Street Development - Muskegon, MI February 2004 to December 2010
Operated a packaging machine. Ran CNC horizontal, and Vertical Lathes. Operated Brake Press machines. Documented and printed work measures, and read blueprints. Used calipers, gauges, did boring, reaming, grinding, measuring, and quality inspection of parts, and products. To maintain a good 100% product for the customers and boss. Did some set ups of some machines. Welded; ark, tig, and mig of some parts. Boxed and labeled parts for shipment. Problem solved some machines. Changed over coolant of machines. Operated three machines at a time when needed to be operated. Operated many different types of machines.
Manager/Sandwich Artist/Cashier
Subway Sandwiches - Muskegon, MI
February 1999 to December 2004
Used cash register to tally up customer orders. Did debit, credit, checks, and cash payments for orders. Made party subs, did catering for big companies, did banking, inventory of the whole store, opening, and closing of the store. Cleaned the store, maintained and kept good hygiene. Solved customer problems and complaints. I did scheduling. I was in charge of shifts. Prepped food, dated food, checked temperatures of food, to maintain healthy safe food guidelines to keep food at the right temp. That it should be when cold or hot.
Education
G.E.D in Education
Muskegon High School - Muskegon, MI
August 1999 to June 2001
Skills
• Management, retail sales, assembly, quality inspection, machine operator, cashier, cleaning, cnc, custoner service, brake lress machines, scheduling. (10+ years)
• Customer Service
• Call Center
• Customer Support
• Data Entry
• Microsoft Outlook
• Management
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Time Management
• Carpentry
• Calipers
• Press Brake Machine
• Blueprint Reading
• CNC Lathe
• Crane
• Welding
• Micrometer
• Buffing
• Heavy Lifting
• Quality Assurance
• Fabrication
• Load & Unload
• Manufacturing
• Custodial Experience
• Mechanic Experience
• Mechanical Knowledge
Certifications and Licenses
Driver's License
Additional Information
Through the years Ive developed a variety of skills that includes customer service, Call rep, blueprint reading, operate CNC lathes, tig welding, troubleshooting various machines, cashiering, inventory control, banking, retail, and open/close procedures. Also, I have experiences in foundry, light industrial, and warehouse industries. In addition, I'm proficient in Microsoft Windows and Office.
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