Customer Service Part-Time
Resume:
Desiree Key
Tampa, Fl *****
**********@*****.***
• Passionate and dedicated customer service professional with a proven track record of going above and beyond to exceed customer expectations. Known for delivering exceptional service and building strong rapport with clients through attentive listening, empathy, and problem-solving skills. Adept at anticipating customer needs and providing personalized solutions to ensure satisfaction. Committed to representing the company brand with professionalism and integrity. Demonstrated ability to handle challenging situations with patience and diplomacy, resulting in positive outcomes and customer loyalty.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sanitation Worker
Fluent Cannabis Care - Tampa, FL
June 2023 to January 2024
Keep all accessible Areas Sanitized
Preroll and Make Sure Preroll is appropriate weight. Warehouse
Order Picker
Elite staffing Temp Agency Breakthru Beverage Group - Tampa, FL June 2022 to January 2023
label Boxes For orders placed By Companies
Work the Doc and Run the QC As Needed
Load trucks accordingly
Pick The orders And place them in the appropriate boxes using the Jennifer system and send boxes through the line to be loaded on appropriate trucks Customer Service Representative
Adecco - Tampa, FL
June 2011 to May 2022
• Handle a high volume of incoming calls efficiently, managing call queues and adhering to established protocols and service level agreements.
• Document all customer interactions accurately and thoroughly in the CRM system, ensuring data integrity and accessibility for future reference and analysis.
• Utilize conflict resolution techniques to turn negative experiences into positive outcomes.
• Monitored ongoing feedback trends and adjustments, ensuring continuous alignment with customer needs and expectations.
• Provide constructive feedback and insights to management on process improvements, customer trends, and potential areas for optimization, contributing to a culture of continuous improvement and excellence.
Offline Customer Rep
Spectrum (temp) - Riverview, FL
March 2021 to April 2022
• Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns.
• Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.
• Diagnose and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions.
• Escalate complex technical issues to appropriate internal teams for further investigation and resolution.
• Foster a culture of collaboration and excellence within the remote team, actively participating in cross- functional initiatives and knowledge-sharing endeavors. Chat Customer Services
Order handling
Credit processing
Collaborate with other departments to integrate logistics with business systems or processes, such as customer orders, location/shipment of products
Education
College in Computer Science
Hillsborough Community College - Tampa, FL
August 2021 to Present
High School Diploma
Debartolo Collegiate High School Tampa - Tampa, FL August 2007 to June 2011
Skills
• Auditing
• Technical Support
• Microsoft Office
• Operating Systems
• Publisher (2 years)
• Order Entry (4 years)
• Organizational Skills (8 years)
• Account Management
• RETAIL SALES (Less than 1 year)
• Analytics
• Live Chat
• outlook (2 years)
• interpersonal (8 years)
• CSR (8 years)
• Excel
• Microsoft Word
• Receptionist (2 years)
• Call Center (6 years)
• RECEPTIONIST (2 years)
• Help Desk
• Customer Service (2 years)
• Customer Care (7 years)
• Payment Processing (4 years)
• Microsoft Powerpoint
• Multi-line Phone Systems
• Customer Support (6 years)
• Multi-Line Phone System (1 year)
• Troubleshooting
• Desktop Support
• MySQL
• Computer Science
• Computer Networking
Contact this candidate