IT Project Manager

JEFFREY ZELEPUGAS

*******@*********.*** 815-***-**** Lakewood, Illinois 60014

Multifaceted and resourceful senior program/project management professional with proven experience in leadership of Agile and full SDLC product development lifecycles for SAP, Ecommerce, software, application and hardware infrastructure development projects. Forward-thinking professional with expertise as a Six-Sigma Black Belt, software quality management, and process improvement specialist. Collaborative and decisive leader with excellent communication and interpersonal abilities. Builds rapport with clients and staff to ensure positive customer experience. Certified Project Management professional with 15+ years of experience

WORK EXPERIENCE

Discover Financial Services (Populous Group) - Program Manager - Technology / Business (Contractor)

January 2024 - current Riverwoods, IL

Led the four key workstreams (Hardware, Software, Cloud and OCM) in the creation, streamlining and execution of the IT Asset Management program plan.

implemented and deployed Hardware Asset Management / HAM Pro in ServiceNow within the first 8 weeks of the program.

Completed the analysis, remediation, and installation of four key Hardware Asset management workflows in HAM Pro module within ServiceNow.

Deployed key HAM Pro functionality in ServiceNow environment to Improve visibility and tracking of hardware assets by 75%.

Completed Effect License Position baselining of contracts, Software licenses and renewals for the top 50 Software Vendors at DFS from 35% to 100% Software Asset Management compliance in SAM Pro

Provided software license consumption of over twenty internal teams though hundreds of working sessions. Created Software Asset Management (40) Metrics framework for ELP program status and tracking.

Implemented SAM Pro module in ServiceNow to organize over sixty teams to Automate ELP functionality.

Supported Configuration Management Database discovery, integration gaps, CMDB CI data enhancements, improved data quality and asset class ownership model on over twenty million records across 30 teams.

Spearheaded automated cloud asset discovery improvements by 18% through tag-based automation.

Implemented a 25-member change champion network to improve OCM - Organizational Change Management.

Revised the IT Asset Management Governance model through the review and enhancement of current ITAM processes, controls to reduce cycle time by 15%.

Execute vendor management, resource management (30 resources) and change management to deliver program plan, key deliverables, and milestones to support program timeline on time, on budget and with high quality.

Chamberlain Group (GlobalSource IT) -

Sr. Project Manager (Contractor) – Agile Project Manager

June 2023 - December 2023 Oakbrook Terrace, IL

Provide leadership and agile program/project management for three distinct but related projects making up the Price Transparency Program.

Directed the creation, planning, executing, and tracking of three resource plans, one program budget, overall program/project plan, scrum/sprint planning, creation of Kanban boards, leading daily stand-up and PMO calls and reporting program status at monthly Steering Committee meetings.

Cultivated customer ability to query all past orders, PO's, invoices and packing slips on the Order History Project improving customer satisfaction by 20%.

Restructured the framework introducing new products into Ecommerce site to allow customers to pre-order future products before formal launch, reducing future ordering by 10% on the New Product Introduction Pre-Order Project

Coordinated ability for customers to see 100% of all discounts and how applied on the Price Transparency project.

Walgreens - Sr. Project Manager

November 2021 - June 2023 Deerfield, IL

Implemented the Automated Prescription Robot Fulfillment of three distinct sites through leadership and project Management. (Walgreen Nucleus Program)

Guided the Micro-fulfillment center implementation of eleven internal and 3 external teams in the construction, installation of automation equipment, IT, Technology and infrastructure, integration to Central Rx systems. operations and business teams' coordination.

Delivered 100% of all workstream deliverables for project on time, within budget and of high quality.

Coordinated a cross-functional project team (Business, HR, IT, Architecture, Asset Protection) to retire an older unsupported screening platform and consolidated the drug screening management and criminal background screening under a single vendor in HR systems reducing cycle time by 42% for the Background Screening project.

Streamlined the background screening turnaround time and improved compliance efficiencies by 33%.

Improved the candidate and recruitment experience and created actionable analytics under a single vendor. The new candidate analytics improved efficiencies and removed bottlenecks by 10%.

Managed multiple cross-functional project teams in rolling out an instant Point of Care Oral Drug Test and process which reduced the recruitment cycle time by 60% for the Drug Testing Changes Project.

Supervised the Integration of vendor software with internal HR systems to schedule, track and store drug screening status on a single screen helping to improve the recruitment process and reducing time to hire by 33%.

Established a new Drug Testing and Background screening process to produce $2.1M reduction in annual operating expenses.

Reduced the IBM cost by $1.5M by reducing or removing IBM Hardware, Software, subscriptions by 30% on the IBM Subscriptions as part of the IBM Software Services and Support Cost Saving project.

Walgreens - IT Project Manager – Infrastructure/ Architecture

May 2017 -November 2021 Deerfield, IL

Provided Infrastructure/Architecture project management services to large multiple million-dollar program, and Legacy Infrastructure/Architecture organization leveraging Waterfall and Agile methodologies.

Guided and managed an Agile DevOps/Architecture organization of 20 DevOps Engineers and 15 Architects.

Established AaaS - Architecture as a Service for infrastructure front-end planning and implementation reducing cycle time by 20%.

Managed the authoring of scope, schedule, execution, and status to move from legacy architecture, hardware and software and over to Microsoft PaaS – 'Platform as a Service' Model improving infrastructure build time by 40% as part of the Microsoft Technology Stack Migration Project.

Implemented the integration of existing Walgreens data centers to multiple Microsoft Azure regions (Primary, secondary, and tertiary) for 99.995 % uptime /availability for the High Availability / Disaster Recovery Project.

Cultivated and managed the creation of an infrastructure test environments for basic proof of concept application validation using light version of future state Microsoft platform to reduce build time by 10%.

Walgreens - IT Project Manager – Mobile Device

May 2016 -May 2017 Deerfield, IL

Provided project management and leadership to four mobile device deployment projects.

Led the procurement, custom configuration, testing and delivery of five thousand mobile devices to 2500 stores.

Led application, hardware, and infrastructure teams to deliver on time, within budget and high quality on four projects.

Envisioned and implemented an Architecture /DevOps infrastructure process improvement project which reduced server build time by 20%.

Initiated and led custom in-house application development and customization, third-party application integration, device configuration and verification and validation of mobile devices with a cost savings of over $100,000.

CVS Health - IT Program Manager (Contract)

March 2015 - March 2016 Buffalo Grove, IL

Directed and managed 10 enterprise SAAS application projects; coordinate weekly program status reporting, program status meetings and chaired monthly Steering Committee.

Established an improved MSA/ SOW process to improve the invoice and payment process to reduce the approval cycle time by 33%.

Developed a resource management, forecast and reporting process to enhance project delivery, improved application and environment release process resulting in two additional releases per month.

Introduced process improvement playbook with an improved issue resolution process by 15%.

Komatsu NA - IT Project Manager

May 2012 - March 2015 Rolling Meadows, IL

Provided project management and leadership for (SAP) 10 full life-cycle supply chain management projects from inception to closing for manufacturing, receiving, shipping and warehouse/inventory management operations, application and infrastructure initiatives.

Led and application team to provide two .NET CRM-Customer Portal Projects- one new (Parts and Service) and one refresh of the Customer Warranty portal.

Managed internal project teams and a third-party SAP vendor in the migration of physical servers in Illinois to virtualized Windows/SQL environment in Georgia - 16 Month Duration- 24-26 resources $6,235,000.

Developed legacy Interface strategy by re-routing (50), re-writing (65) or retiring 2100 UNIX interfaces through Sterling Integrator (SI-B2B) to SAP.

Relocated new warehouse distribution, logistics, NW infrastructure for all warehouse, shipping, receiving, office and operations- 10 months-18-24 resources $800,000.

CVS Caremark - SAP Project Manager

February 2008 - January 2012 Northbrook, IL

Managed and guided three high-impact software projects, enhancing collaboration with internal and external customers, and achieving a 25% improvement in project efficiency.

Developed applications to automate ordering of supplies, scheduling of production runs, and management of inventory and shipping schedules for regional and seasonal pharmaceutical demands, improving efficiencies by 45% on the MRP Controller Project.

Created five RF applications to eliminate 75% of paper used in warehouse operations on the Paperless Warehouse Project.

Developed .NET application to screen scrape ten mainframe green screens to one pane of data into a window- based customer portal improving customer satisfaction.

Motorola - Senior Project Manager

April 1999 - December 2007 Libertyville, IL

Managed all phases and project deliverables for three major software development/refresh projects from inception to successful on time, on-budget deployment of projects with total customer satisfaction.

Directed software enhancements for aging mobile devices, improving feature sets and user experience, which contributed to a 40% uptick in user engagement - 6 Month Duration- 7 resources $375,000- Bell Mobility and Rogers project.

Delivered three embedded software mobile products that created over $30M in bottom line revenue -4 Month Duration- 5 resources $225,000. - Virgin Mobile Project –

EDUCATION

George Washington University - Master's Certificate in Project Management 2010

Judson University - Bachelor of Science in Management and Leadership, Information Systems 2001

William Rainey Harper College - Associate of Science in Computer Science 1995

SKILLS

MS Project

Waterfall

Resource Management

AWS

Office 365

PMP

Application Development

ADO – Azure DevOps

JIRA

Problem Solving

Infrastructure

Scrum

Program Management

Business Transformation

DevOps

Kanban

Agile

Issue Management

Project Plans

Negotiation

PMBOK

Risk Management

Stakeholder Management

Vendor Management

SDLC

Conflict Resolution

Budget / Forecasting

Governance

Azure DevOps

PMO

Resource Management

Process

CERTIFICATIONS

Project Management Professional – PMP (1240408) Certified Scrum Master – CSM

ITIL Foundations

Six Sigma Black Belt

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