Customer Service Representative

BG

BRIDGETT GODLEY

*****************@*****.*** 945-***-**** Dallas, TX 75211

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Call Management

Researching

Microsoft Excel

Credit card payment processing

Microsoft Outlook

Filing

Research

Active Listening

Problem-solving abilities

Retail sales customer service

Employment Solutions Elmira, NY

Customer Service Representative

09/2021 - 02/2024

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Ultimate Care home health services

Dallas, TX

Home Health Aide

01/2015 - 06/2021

Assisted with personal care activities, such as bathing, dressing and grooming.

Provided companionship and monitored health condition of clients. Transported clients to doctor appointments and social events. Prepared meals and snacks according to prescribed diets. Chime Dallas, TX

Customer Service Representative

10/2019 - 06/2020

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Provided outstanding service to new and long-standing customers by Summary

Skills

Experience

attending closely to concerns and developing solutions. Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Securitas Security Services USA Dallas,

TX

Security Officer

01/2017 - 05/2017

Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Monitored surveillance cameras and responded to suspicious activity. Responded to alarms and conducted investigations as required. Neman Marcis Irving, Texas

Customer Service Representative

10/2016 - 01/2017

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Club Demonstration Services at Costco

Duncanville, Texas

Shift Manager

10/2012 - 10/2014

Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.

Monitored store operations to ensure compliance with company policies and procedures.

Velma B's Beauty Academy Dallas, TX

Cosmetology

08/2007

A.Maceo Smith H.S Dallas

High School Diploma

05/1999

Education and Training

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