Customer Service Management Systems

Malcolm Marks

[*** Roseville Ave Newark, NJ *****

[973-***-****] [*****************@*****.***]

Objective:

To secure a position where my previous experiences, education, well-developed customer service, organizational, and communication skills can effectively and directly contribute to the growth of the business; a position within values the expertise and industry strengths I have acquired, as well as my flexibility and willingness to learn in a new environment.

EDUCATION

Essex County College NJ, Newark

Associates of Engineering May 2016

GPA: 3.0

NJIT NJ, Newark

Bachelors of Engineering May 2016-September 2018

GPA: 3.0

WORK & LEADERSHIP EXPERIENCE

Amazon Corporate NY, Staten Island

Yard Marshall October 2020-Present

Create a strategic dock plan for arrival and placement of trailers

Coordinate with operations and delivery partners to ensure smooth flow of traffic throughout the yard ensure on-time dispatch performance.

Interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory.

Ensure warehouse area readiness for the following shift

Amazon Corporate NJ, Elizabeth

Shift Assistant, Cycle 2 Process Assistant May 2020—October 2020

Led inbound for Cycle 2 and inducted an average of 40k shipments daily

Oversaw/lead a team of 50-60 associates by assuring all shipments are processed in a timely manner

Assuring area readiness for the following shift

Monitored the pick time for delivery partners to ensure smooth delivery for customers

Amazon Corporate NJ, Elizabeth

Prime Free Same Day, Ambassador August 2017 – May 2020

Led inbound for Prime Free Same Day and inducted an average of 3.3k shipments daily

Oversaw/supervised an average of 66+ associates, and completed area readiness by placing and opening 5,286 AMZL bags/containers within 3 hours, allowing for the following shift to have a fast start

Monitored the dispatching of an average of 150+ Prime Free Same Day routes daily, keeping Under the Roof time consistent at or under 15 minutes to ensure delivery partners obtain the maximum amount of delivery time to successfully deliver shipments to the customers

Monitored and audited 35 docking/parking locations within the yard - while maintaining the safety and quality of the yard and any incoming trailers, for the shift

Sears Appliance & Hardware Store NJ, West Caldwell

Service Repair Technician March 2014-January 2016

Diagnose and repair vacuum cleaners and household extractors

Diagnose and repair lawn mowers

Disassemble and clean machines

Upselling services to customers and assist with repair options

T&D Auto Repair NY, Brooklyn

Auto Repair Mechanic January 2016-August 2017

Inspect vehicle engine and electrical components to diagnose engine issues

Conduct routine maintenance work in order to ensure proper vehicle functioning

Repair or replace broken or dysfunctional parts and fix issues

Provide accurate estimates for customers in terms of cost for repair and maintenance

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