Customer Service Advisor
Resume:
LEAH OKUNOLA
************@*****.***
Heol Glan Rheidol
Cardiff
CF10 5NX
PROFESSIONAL SUMMARY
I am a multi-skilled, hardworking and efficient individual with a practical hands-on approach in a service-user, customer relationship management (CRM). Able to follow standard operating procedures and work in a methodical and tidy manner. Now looking for a suitable position with a company that offers genuine room for progression and where I can make a significant contribution.
WORK HISTORY
Customer Representative, Nationwide Building Society June 2024 - Till date
Assisting customers to withdraw or deposit money out/in of their accounts.
Providing information about the products and services available.
Opening new accounts for customers to keep their money safe.
Assisting customers feel comfortable using the digital platforms to track their accounts.
Customer Service Advisor, Virgin Media and O2 December 2023 - June 2024
• Providing information about a product or service.
• Handling enquiries (by telephone or email).
• Solving problems.
• Making sales, taking payments or issuing refunds.
Support Worker Live-in, C4 Care July 2022 - December 2023
• Socializing and keeping active
• Meal preparation and medicine management
• Providing communication, emotional and behavioral support.
• Daily living, independent skills and financial budgeting.
Customer Sales Representative/Barista, Cafe Express February 2022 - July 2022
• Ensuring the cafe is organized and clean.
• Operate till machine and handling cash transactions.
• Preparing coffee and making drink recommendations to customers. • Sorting out deliveries, opening and closing of the cafe.
Customer Service Advisor, Guaranty Trust Bank (Nigeria) August 2021 - January 2022
• Providing information about a product or service.
• Solving problems and handling enquiries (by telephone or email).
• Arranging service for customers and inputting data.
• Making sales, taking payments or issuing refunds.
EDUCATION
Master's degree
University of Chester - 2023
Public Health
Bachelor's degree
Babcock University - 2018
Nutrition and Dietetic
National Examination Council Certificate
Good Shepherd High School - 2014
Sciences
TRAINING & CERTIFICATIONS
Microsoft Office Training June 2018 New Horizon
Customer Relationship Management (CRM) Training August 2021 Guaranty Trust Bank
Full Healthcare training May 2023 that includes; moving and handling, Safeguarding, Learning disabilities, Infection Prevention and Control (Level 2), Health, Welfare and Safety (inc COSHH & RIDDOR), Basic First-aid Awareness, Food Hygiene and so much more.
SKILLS
Communication Skills, Safeguarding, Complaint handling, Adaptability, Ability to work under pressure, Computer literate, Telephone skills, Time management
HOBBIES & INTERESTS
Charity, Cooking, Eating out, Films, Gym, Music, Travel, Yoga
REFERENCES
References available on request
Contact this candidate