Customer Service Branch Admin

RESUME

HARSHAVARDHANA T K E-mail ID: ************@*****.***

Door No.546 old street Gowdara Street Mobile No: +91-636******* Ward no 06 Talakadu Post,

Mysore Karnataka – 571122

CAREER OBJECTIVE

To pursue a value adding, career in finance field with a growth-oriented organization and putting all my abilities and learning into practice with a view increase of my abilities and my future growth. EDUCATIONAL QUALIFICATIONS

Course School/college Board/university Percentage/CGPA Year of passing S.S.L.C Government high

school, Talakadu

Karnataka

secondary

education board

74.08 2013

PUC

MASVS and resi p

u college, Mysore

Department

of pre-university

education

78.16 2015

BE (Mechanical

engineering)

A T M E college of

engineering,

Mysore

Visvesvaraya

technological

university

78.70

CGPA (7.9)

2019

WORK EXPERIENCES

HDFC ERGO GIC LTD -

POSITION: Branch Operation Executive From: 31/08/2023 - Present Job Profile Handling -

Responsible for management of day to day operations of the Mysore branch.

Responsible for the AML and KYC compliances of the various Policy issuance forms submitted to Branch for policy issuance and creating endorsements.

Customer complains management and ensuring resolution of all complaints within the TAT.

Managing Walk in customer queries at branch and branch lobby, Customer queue management.

Ensuring strict adherence to prescribed processes, audit and regulatory requirement.

Timely authorizing and checking branch admin activities and system service with IT team.

Processing of client proposals – Receipting, Creating quotation, Issuing of various Policy, Including

(Health, Motor, Group loan, SME segment etc,.).

Maintaining Branch activities (Admin activities), Cheque clearance, IN-OUT activities by maintaining register log.

Conducting open house on every month for giving company updates to sales team and resolving there queries and updating their facing challenges to management thru feedback system.

Coordinating with Cluster managers on discrepancy to clear the case on timely basis with regular follow-ups and issuing policies within the TAT.

SBI GIC LTD -

POSITION: Customer Service Executive From: 12/07/2021 - 29/08/2023 Job Profile Handling -

Responsible for management of day to day operations of SBIG Mysore branch.

Responsible for the AML and KYC compliances of the various Policy issuance forms submitted to Branch for policy issuance and creating endorsements.

Customer complains management and ensuring resolution of all complaints within the TAT.

Managing Walk in customer queries at branch and branch lobby, Customer queue management.

Ensuring strict adherence to prescribed processes, audit and regulatory requirement.

Timely authorizing and checking branch admin activities and system service with IT team.

Processing of client proposals – Receipting, Creating quotation, Issuing of various Policy, Including

(Health, Motor, Group loan, SME segment etc,.).

Keep in line with SBI staff member to take licentiate exam and organizing exam centers, hall tickets and generating Certification for them in Slot with IRDAI.

Coordinating with Cluster managers to activate Licentiate program on time to time basis with regular follow-ups, and update to policies within company associate. STRENGTHS

Sincere, Good listening skills, Adaptability, Communication skill, Positive attitude, Punctuality, Co- operative Behaviour, loyal.

COMPUTER KNOWLEDGE

Language: Basic and C language, MS office professional 2016

[Word, Excel, Power point]

Operating System: Windows 8 and 10.

PERSONAL PROFILE

Name : Harshavardhana T K

Father’s name : Krishne gowda

Mother’s name : Naveenakumri

Nationality : Indian

Date of birth : 14/05/1997

Gender : Male

Languages : Kannada, English, Telugu, Hindi

TRUTH DECLARATION

I hereby declare that all the above mentioned information given by me is true and correct to the best of my knowledge and belief.

Date:

Place: Mysore [HARSHAVARDHANA T K]

Contact this candidate