Business Development Real Estate

TOMOYA ARMSTRONG, SR.

***Sweetbriar trl Se 205-***-****(Cell)

Conyers, GA, 30094 ******@*****.***

https://www.linkedin.com/in/tomoya-armstrong-sr-78572722

SUMMARY

BUSINESS DEVELOPMENT & MANAGEMENT PROFESSIONAL – An energetic, results-oriented team player with experience in product training, account management, and corporate development. Strengths include oral, written communications, interpersonal, and organizational skills. Demonstrative capability of extensive, client knowledge, business, negotiation procedures, strategic development of large accounts, Proven ability to effectively motivate and manage people, direct multiple tasks projects, create and maintain business relations, and possess strong customer relation skills.

ACCOMPLISHMENTS

●2015 Number 1 in the Atlanta Region YOY Revenue Growth - ($152K)

●2013 Second Place out of 12 Business Development reps for new business sales - South region

●2013 Increase sales and customer base in my Branch by 30% ($175K) in 2013 with a 5% retention rate

●2007 Fourth Quarter 100 % Safety OSHA Compliance, 2008 First and Second Quarter 100% Safety Compliance Schwan’s Home Food Company

●1998,1999,2001, GE Capital Card Services for the top collector for dollars collected at GE Capital Card Services

PROFESSIONAL EXPERIENCE

Regional Account Executive December 2023 -Present

Full Circle Restoration -Duluth, GA

Responsible for building new business relationships and creating opportunities for disaster recovery sales for water mitigations, mold remediation, Air quality, construction rebuild, etc.

I'm focused on prospecting and building relationships with multifamily, commercial real estate, and Assisted living.

My current clients I have built and maintained in multifamily are ZRS, RADCO, and CUSHMAN WAKE, and some of my commercial real estate clients are, CBRE, PORTMAN, REALTY TRUST COMPANY, LINKS. Assisted living, GALERIE LIVING

Business Development Manager July 2021-Present

Ruppert Landscape-Alpharetta, GA

I’m responsible for growing new accounts and achieving sales of 650K New business

Create opportunities to bid for New Commercial and Industrial properties for Lawn Maintenance sales

Estimating properties and preparing proposals to present to clients

Schedule and facilitated Customer Satisfaction Reviews twice year with the top 20 Clients

Responsible (CTS) Customer Tracking System Weekly

Regional Business Developer March 2021-June 2021

DBi Services, LL-Atlanta, GA

Accountable for the new expansion growth for DBi LLC, Southern by Ways Alabama, Mississippi, and Georgia

I was responsible for growing infrastructure sales by 10 million for the Southern by Ways territory

Research bid opportunities for the best Win and GP outcome

Conducts team meetings for all team members and upper management to review opportunities that would enhance the financial growth at DBI LLC

Responsible for updating the database of all proposal bid opportunities to ensure

Build relationships with current and past customers for future bid opportunities

Business Development Representative July 2012 – Mar 2021

Tru-Green - Loganville, GA

●I was responsible for building relationships and closing new business accounts with HOA, Municipalities, Schools, Builders, Churches, Parks and Recreation, Apartments, and Property Management companies to achieve New Business sales goals every year.

●I was accountable for a $300K regional commercial book of business responsible for increasing the revenue in my demographic YOY. Developed and executed business and marketing plans for assigned territory through lead identification and qualification, cold calling, creating, and developing proposals, and pricing models

●Conducts lead follow-up, retention calls, and service calls through telemarketing and person-to-person contact and works with Regional Commercial Sales Managers and/or General Managers to define and share best practices and deliver solutions to commercial customers

●Responsible for collecting all 60, 90 days due accounts for payment

●I’m responsible for growing new accounts and achieving sales plans in all key areas: new accounts, up-sell and renewal of existing customers, and maintaining positive relationships with clients

●I conduct meetings with current commercial customers to ensure customer satisfaction with services rendered through verbal and written communication

● In 2015 trained new business developer representatives on Salesforce CRM and showed them how to clover leaf for new business when out in the field using the Sales Force tool, I Sell

Advisor Regional Accounts Workforce Solution Bus, Development February 2010 – July 2012

University of Phoenix - Birmingham, AL

●I bought new client opportunities for the University of Phoenix by researching and developing a pre-call planner before doing any cold calling, to organizations in a variety of industries throughout the state of Alabama, using Sales Salesforce.com database

● I was responsible for reviewing market analyses, monitoring competitive activity, and proactively identifying customer needs regularly calling on company leadership to seek feedback on performance and service levels and identifying opportunities to expand the relationship with other products and services to increase customer satisfaction by promoting all University of Phoenix Products and Services, Direct Billing, Professional Development and Articulation of companies internal training

●Work collaboratively with Implementation Strategy Manager to identify and implement customized educational solutions that support each client’s business strategies and workforce needs

●Prepares and presents recommendations and agreements to company leadership in a public forum to show how the University of Phoenix would be aligned with their expectations

●I was responsible for conducting trade shows to inform companies how we could be a benefit to their tuition reimbursement program

●I drove and maintained high customer service levels and developed high-level relationships and support with National accounts to ensure the growth of the partnership

●I have demonstrated proficiency in identifying, qualifying, and closing businesses with a high level of self-motivation with a key sense of urgency

●I was an Ambassador of the UOPX Brand and provided positive representation that built awareness of UOPX in the community and exemplified strong work ethics and entrepreneurial spirit at the University of Phoenix to ensure the brand was represented with value within its marketplace

●I showed my ability to build strong relationships with Government Accounts, National Accounts, Verizon Wireless, Honda Manufacturing, NCP Solutions, NASA/ G.C. Marshall Space Flight Center

The Schwan’s Home Food Company-Pelham, Alabama May 2007- January 2010

General Manager

● I have managed a 4-million-dollar budget while assisting in operations and supporting my sales team to deliver profitable sales growth.

●Work closely with the DM to develop and implement creative sales and marketing strategies and programs that expand business opportunities within current accounts and markets, as well as develop new relationships.

●Develop a yearly marketing plan for print, email, and online media to showcase our products and expertise.

●Develop strong ties with key customers and key accounts and be proactive in understanding the needs and issues likely to impact our markets.

●Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for Schwan’s Home Foods.

●Analyze the current market opportunities and establish sales strategies that leverage the company’s unique value proposition.

●Completed once-a-month audits on all products in my branch to control shrinkage

●Collected all escalated collections in my territory

●Manage sales, sales support, and warehouse supply chain

●Demonstrated leadership and strong work ethics about customer focus by showing strong business acumen during my tenure with Schwan’s’ home food services

General Electric Appliance- Marietta, Georgia August 2002- May 2007

Customer Relations Expeditor

●Help coordinate local zones, dispatchers, and technicians so; they may be able to facilitate services to General Electric consumers, to enhance the performance of services promptly for better quality compliance to the consumer

●Organized standard reports (daily/weekly/monthly or as requested) to measure productivity or to ensure a problem area is addressed promptly

●Identify & troubleshoot problems and establish plans for corrections dealing with customer relations

●Engaged as a proactive customer relation expediter to assist in handling all escalated issues by preventing, detecting, identifying, and resolving consumer issues promptly

●Cultivated an environment in which builds a rapport with dispatchers and technicians to ensure high-level quality services to consumers promptly

GE Capital Card Services -Atlanta, Georgia November 1997- August 2002

Commercial Collection Account Manager

●Assisted in strategic input on how to achieve increasing goals for several multi-million-dollar portfolios by working with peers, sharing ideas, and exchanging best practices

●Collected 60, 90 days past due delinquency for Sam’s Club, Exxon Mobile, and AutoZone commercial collection portfolios before submitting for write-off

●Identify & trouble problems and establish plans for corrections for clients to repay their charge accounts and negotiate different payment plans with consumers on commercial accounts to collect as much of the debt before submitting to write-off, ensure proper accounting procedures and controls are in place and followed for assigned accounts

●Analyzes collection trends monthly for assigned accounts

●Conducts third-party billing/collection activities as needed for assigned accounts

●Assures consistent implementation and compliance with all company policies and procedures for Business Office functions to maximize revenue and cash flow

EDUCATION-BS in Business Management at University of Phoenix G.P.A. 3.24

CERTIFICATION-Project Management -W/ General Electric Corporation Process improvement for payment processing for collections accounts payable

ORGANIZATION-Member of Alpha Phi Alpha Fraternity Inc., Since 1988, Shelby Chamber of

Commerce from, 2010 to 2012, Member of ASTD from 2011 to 2012, Walton County Chamber of Commerce 2014 (BOMA) Building Owners and Managers Association 2021-Present

TECHNICAL SKILLS- Proficient /MS Offices (Word, Excel, PowerPoint, Cass, Outlook, Siebel, Services Power, SaleForce.Com, AS400, Galaxy, Concur Expense System, Share point LEMES CTS)

Contact this candidate