Customer Service Access Control
Resume:
Paula Grant
General Labors
Harvest, AL *****
*********@*****.***
Professional Summary
I am an experienced, versatile, and results-oriented professional Worker with proven expertise in Access Control, Customer Service, and Hospitality. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Authorized to work in the US for any employer
Work Experience
Access Control Specialist
THE WHITESTONE GROUP-Huntsville, AL
December 2022 to November 2024
responsible for verifying, inputting, and maintaining all badging information. This will include working directly with tenants, employees, contractors and the public to receive access to secure/restricted areas. Access Control Specialist
BOS Security-Huntsville, AL
July 2020 to December 2022
Responsible for the management of both security and fire alarm monitoring systems, operating/ monitoring communications equipment, logging shift activities, monitoring surveillance monitors and camera systems, processing required reports and making appropriate notifications. Overnight Merchandise Stocker
Lowe's Home Improvement-Huntsville, AL
March 2020 to July 2020
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards.
Food Preparation Worker/Delivery Driver
Jason's Deli-Huntsville, AL
December 2019 to February 2020
Dedicated and efficient food service worker with over five years of experience in high-volume restaurants and catering services. Proficient in customer service, food preparation, and maintaining cleanliness and safety standards.
Site Supervisor Security Specialist
Buford Security, LLC-Huntsville, AL
September 2019 to December 2019
Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training. Implements and enforces systems, policies, and procedures. Dispatcher
Wide Open West-Warrenville, IL
October 2005 to March 2019
Motivated Dispatcher with 13 years of experience in logistics and managing vehicle dispatching operations. Skilled in multi-tasking, communicating with transportation professionals and collaborating with clients to ensure timely dispatch and delivery of customer shipments. Hospital Operator
Old Dominion Security-Arlington Heights, IL
February 2015 to April 2016
Committed and empathetic Hospital Receptionist with 1 year of experience in patient service and administrative support in fast-paced hospital environments. Proven ability to manage patient scheduling, handle high-volume phone calls, and maintain patient records with accuracy and confidentiality. Education
High School Diploma
Marshall High School - Chicago, IL
September 1987 to June 1991
Skills
• CRM software (2 years)
• Kitchen experience (1 year)
• Materials Handling (8 years)
• Microsoft Access (10+ years)
• Windows (10+ years)
• Sales (4 years)
• Computer skills
• Hotel experience (2 years)
• Surveillance (10+ years)
• Organizational skills (10+ years)
• Computer networking (10+ years)
• English (10+ years)
• Microsoft Outlook
• Cash handling (8 years)
• Typing (10+ years)
• Communication skills (2 years)
• Supervising Experience (2 years)
• Loss Prevention (2 years)
• Payroll (2 years)
• Mobile applications (4 years)
• Phone Etiquette (10+ years)
• CCTV (4 years)
• Driving (4 years)
• Hospitality
• Creative Merchandising Liquor regulations and compliance Preparation of Appeals Purchase assistance
Stocking Shelves Merchandising
Stockroom Organizing ID verification
Point-of-sale system operation
• Cooking (2 years)
• Assembly (8 years)
• Security (10+ years)
• Microsoft Excel (10+ years)
• DoD clearance (5 years)
• Order Entry (10+ years)
• Restaurant experience (8 years)
• Data entry (10+ years)
• Clerical experience (10+ years)
• Planograms (4 years)
• Customer support (10+ years)
• Databases (10+ years)
• Access control specialist (5 years)
• Heavy Equipment Operation (4 years)
• Customer service (10+ years)
Certifications and Licenses
Food Handler Certification
Forklift Certification
Driver's License
Guard Card
CPR Certification
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