Customer Service Representative

STEPHANIE OGBONNAYA

081******** **************@*****.*** Lagos State

PROFILE SUMMARY AREAS OF EXPERTISE

An industrious and energetic self-starter, I bring a wealth of experience in Customer Planning & implementing

Relationship Management (CRM). My professional journey has been marked by a Organizing & prioritizing

commitment to delivering exceptional services to clients, showcasing a particular aptitude

for navigating and resolving challenging situations with finesse. My educational background Operations management

includes the successful completion of a Bachelor of Science degree in Mass Communication, Scheduling & calendaring

providing me with a robust foundation in communication strategies and interpersonal skills.

Additionally, I have diligently pursued continuous learning and skills development, ensuring Organizing & prioritizing

that my technical prowess is always up-to-date and adaptive to the evolving demands of the Administrative support

industry. This synthesis of hands-on experience and academic achievement positions me as Documentation & filing

a dynamic professional ready to contribute effectively to any team or organization. Database management

Training & motivation

CORE SKILLS AND COMPETENCIES

Customer Relationship Management (CRM): Proven track record in effectively managing and Complaints resolution

enhancing relationships with clients, ensuring satisfaction and loyalty through tailored

solutions. Customer fulfillment

Communication Excellence: Possesses strong written and oral communication skills, a Budget management

vital asset for effective reporting and fostering interpersonal relationships within the

Team management

team.

Problem Solving: Demonstrated ability to navigate and resolve challenging situations

with a strategic and solution-oriented approach, contributing to positive outcomes.

Creative/Innovative Thinking: Possesses a creative mindset with a knack for innovative

problem-solving and generating fresh ideas to drive business success.

Strategic Development: Proven experience in developing management strategies,

aligning seamlessly with the need for substantial management expertise outlined for

the specified role.

Presentation Skills: Proficient in creating compelling and visually appealing

presentations to effectively convey information and ideas.

Calendar Management: Skillful in efficiently managing calendars, appointments, and

schedules to optimize productivity and organizational efficiency.

Email Management: Proficient in managing and organizing email communications,

ensuring timely responses and maintaining an organized inbox.

Data Entry and Expense Tracking: Meticulous in data entry tasks and adept at tracking

expenses, contributing to accurate record-keeping and financial management.

Travel and Research Booking: Experienced in coordinating travel arrangements and

conducting research, facilitating smooth logistical operations for projects and

assignments.

WORK EXPERIENCE Customer relations

Virtual Assistant March 2023 - Present Up-sell & cross-sell

Manage calendars, schedule appointments, and handle emails.

Content creation

Organize and maintain digital files and databases.

Handle phone calls, respond to emails, and assist in client communication. Customer service

Draft and edit documents, reports, and other written materials. Report handling

Prioritize and manage tasks efficiently.

Coordinate and schedule meetings and appointments. News reporting

Provide tech support and troubleshoot technical issues. Emailing

Assist with online research, data entry, and document formatting. TECHNICAL SKILLS

Maintain professional and confidential interactions with clients.

Ensure a high level of customer service and satisfaction.

MS Office Suite

Teacher May 2023 - March 2024 (Word, Excel, Access,

Shesfun School PowerPoint)

Develop and deliver engaging lessons aligned with curriculum standards.

Google calendar

Establish a positive and inclusive classroom environment CRM software

Regularly communicate with parents and collaborate with colleagues WordPress

Engage in ongoing professional development and stay informed about educational Zotero Reader

trends.

Differentiate instruction to support diverse learning needs, collaborating with special LANGUAGE

education professionals when necessary. English

Customer Service Manager May 2021 - August 2022

SIO FARMS - Owerri, Imo State, Nigeria

Analyzed statistics: Conducted in-depth analysis of customer service metrics and key

REFERENCE

performance indicators to identify trends and areas for improvement.

Available on request

Compiled accurate reports: Generated comprehensive reports summarizing customer

service performance, facilitating informed decision-making.

Achieved orderly workflow: Implemented strategic processes to ensure a systematic

and efficient workflow, prioritizing tasks based on organizational goals.

Customer Service Intern April 2020 - December 2020

SIO Farms - Owerri, Imo State, Nigeria

Executed product and customer reports: Generated detailed reports by collecting and

analyzing data from customer interactions, providing valuable insights for enhancing

service quality.

Interacted with customers: Proactively engaged with customers to address concerns,

respond to queries, and assist with their needs, contributing to overall customer

satisfaction.

Mass Communication Intern August 2019 - December 2019

SAMDIM Computers - Aba, Abia State, Nigeria

Organized graphic design works: Managed and coordinated graphic design projects

for clients, creating visually appealing presentations and documents.

Executed proofreading jobs: Ensured the accuracy and quality of written content by

meticulously proofreading books and articles for clients prior to publication.

EDUCATIONAL BACKGROUND

BACHELOR'S DEGREE in MASS COMMUNICATION (2.1) 2020

Abia State University, Uturu.

WEST AFRICAN EXAMINATION COUNCIL 2016

CERTIFICATION/COURSE

NATIONAL YOUTH SERVICE CORPS (NYSC) - 2024

PROFESSIONAL CERTIFICATION IN CUSTOMER SERVICE REPRESENTATIVES-ALISON 2022

PROFESSIONAL CERTIFICATION IN VIRTUAL EXECUTIVE ASSISTANCE -ALX AFRICA 2022

FUNDAMENTALS OF HUMAN RESOURCES-ALISON 2022

INTRODUCTION TO INFORMATION SYSTEM 2023

HUMAN RESOURCE SYSTEMS AND PROCESSES-ALISON 2023

FUNDAMENTAL OF THE ASSET MANAGEMENT SYSTEM-ALISON 2023

PRODUCT LED CERTIFICATION COURSE –PENDO 2023

PRODUCT MANAGEMENT BASICS CERTIFICATION COURSE-PENDO 2023

Contact this candidate