Human Resource Customer Service

TACILYA L. IBANEZ

Deerfield, Beach * ***** Cell: 770-***-**** * ****************@*****.***

HUMAN RESOURCE ASSISTANT

Performance-driven administrative professional with experience in facilitating support services and office management. Strong organizational, customer service, and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant. Proven track record of effectively managing large-scale projects and overseeing the entire implementation cycle. Known for developing and implementing innovative policies and procedures that enhance efficiency and efficacy across operations. Out-of-the-box thinker recognized for training and developing staff, optimizing their skills to surpass all individual and team performance goals consistently.

PROFILE SUMMARY:

Skilled to perform administrative duties, such as maintaining employee database and sorting emails for the HR department

Proficient in maintaining proper records of employee attendance and leaves

Responsible for assisting HR Manager in policy formulation, hiring, and salary administration

Adept in coordinating orientation and training sessions for new employees

Ensure smooth communication with employees and timely resolution to their queries

CORE COMPETENCIES:

Client Relations

Talent Acquisition and Training

Change Management

Training and Development

Payroll Processing

Marketing/Communication

PROFESSIONAL EXPERIENCE

Publix Supermarket Boca Raton, Florida/ Atlanta, GA March 2011 to Present

Human Resource Coordinator/Training

Prepared or maintained employment records related to events such as hiring, termination, leaves, transfers, or promotion, using human resource management system software.

Interpreted and explained human resource policies, procedures, laws, standards, or regulations.

Processed, verified, and maintained personnel-related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Explained company personnel policies, benefits, and procedures to employees or job applicants.

Recorded data for each employee, including such information as addresses, weekly earnings, absences, and dates of and reasons for terminations.

Examined employee files to answer inquiries and provide information for personnel actions. Answered questions regarding examination, eligibility, salaries, benefits, and other pertinent information.

Implement strategies to enhance the customer experience and increase sales.

Foster a positive work environment that promotes teamwork and high morale.

Prepare reports for the Managers and participate in department meetings.

Georgia Department of Transportation Atlanta, Georgia January 2010 to June 2012

Human Resource Assistant

Assess problems and resolve travel issues daily regarding the transportation department.

Manages a variety of administration performance aspects of directorate operating programs.

Independently developed and adapted techniques and procedures to accomplish work.

Guide managers and employees concerning transportation regulations and procedures.

Maintained a large quantity of employee training information in the training department computer system.

Reliable and dependable employee who followed policy and procedure and educated new hires and current staff on policy and procedure as these policies would change at times.

Maintained the VP of HR’s calendar and planned and scheduled meetings as well-organized departmental meetings.

Provided administrating and business support to the VP of human resources and supported other members of the HR team.

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Dwell @ 750 Atlanta, Georgia May 2010 to June 2012

Leasing Consultant Internship

Conducted apartment showings and addressed prospective residents' inquiries about pricing.

Maintained prospect records using proprietary online tools

Verified applications including resident screenings

Coordinated with the marketing team to place online ads and ensure signage is correctly positioned

Prepared leasing agreements

Diligently followed up on prospects and leads.

EDUCATION & TRAINING

Keiser University Ft. Lauderdale, FL Dec. 2024

Master in Business Management

Clayton State University Atlanta, GA Dec. 2018

Bachelor of Science Business Management

Executive Apt Leasing Training, LLC Atlanta, GA May/2010

Certified in Fair Housing/Leasing Training

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