Office Manager Service Advisor
Resume:
Rebecca Nethercutt
St. Cloud, Florida **************@*****.***
Professional Experience
Move4All Inc. Office Manager/COD Coordinator March 2017 – Current
Suddath/United Van Lines Assisting COD/OA May 2016 – August 2016
Registering/Updating new orders into Mover Suite and into United
Requesting Customer numbers for Locals and Intra moves
Updating/Attaching signed paper work into Mover Suite
Setting survey appointments O/A
Corresponding with other agents to schedule O/A Services
Calling shippers with ETA, Pack, Load and Delivery calls
Emailing correspondence to shipper, i.e.: Intro paperwork, local move surveys and date confirmations
Setting up 3rd party as needed for shipper
Receiving Opportunities and Quotes from Quotes to Go
Receptionist Duties- Covering phones for breaks and lunch
Copying, Scanning, Emailing
Ace Relocation Systems, Inc. Military Coordinator, Destination Agent CSR, Origin Agent CSR September 2014 – August 2015
Accepting Military, Origin and Destination moves by phone or email
Preparing file (Addendum, Inventories, Critique and Release Forms) for packers and OTR driver
Phone survey if less than 4,000 pounds if over I would set up a in home survey, complete enter all data in the system so packers and dispatch know the box count and estimated weight. If Over set appointment with Relocation Consultants
Scanning all documents and emailing to Military Base and TSP
Preparing files for SIT(Storage) or NTS (Non-Temp Storage)
Running monthly reports of SIT, NTS and Military
Customer liaison between Military member and booking agent as to any complainants or comments
General office duties such as filing, scanning and keeping record of all company T-shirt sales
Coleman American/Allied Van Lines Military Coordinator September 2010 – July 2011
Entering credit card and checks and sending to corporate office
Accepting Military moves by phone or email
Preparing file (Addendum, Inventories, Critique and Release Forms) for packers and OTR driver
Set up 3rd party and requested approvals from base on crates, shuttles and long carries if needed
Phone survey if less than 4,000 pounds if over I would set up a in home survey, complete enter all data in the system so packers and dispatch know the box count and estimated weight
AR/AP billing
Set up 3rd party and requested approvals from base on crates, shuttles and long carries if needed
Once job completed I would receive file back to be billed and scanned into Ship docs so it may get paid unless it was a foreign carrier than it was regular mail
Filing all moves and billing
Preparing files for SIT(Storage) or NTS (Non-Temp Storage)
Billing for Special Product Division (SPD)
Entering specific job into system once completed billed the job
Scanning and emailing out to Corporate office
Special Product Division (SPD) billing and payroll
Examples of SPD, Pitney Bowes, New Millennium, a private owner of motorcycles, medical items and large office items
Entering Special Product Division (SPD) into the system for dispatch to set up
Running monthly reports of SIT, NTS, Military and Credit Cards
Billing monthly and quarterly storage as well as running credit cards for payment, emailing invoice w/ credit card conformation sheet
Filing for AR/AP
Customer liaison between Military member and booking agent as to any complainants or comments
Ordering of all company supplies and uniforms
General office duties
Coleman American/Allied Van Lines Packer/Driver Helper January 2010 – September 2010
Loading/Unloading all packing material
Packing all household belongings
Pad wrapping and shrink wrapping all furniture
Loading/Unloading of all boxes and furniture
Inventorying all company packed boxes and furniture
Responsible for maintaining of my own payroll including but not limited to fuel, tolls and maintenance on vehicle
Responsible for organization of all paperwork
Advantage Medical Equipment and Supply April 2004- February 2008
Answer multi-line phone system
Handled all official company correspondence
Successfully complete all jobs by time requested
Typed company documents
File and retrieve documents, records, and reports
Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
Open, sort, and distribute incoming correspondence, including faxes and email
Verify Insurance for clients needing equipment.
Cardiovascular Associates September 2003 - April 2004
Answer Multi Line phones
Successfully complete all jobs by time requested
Scheduled and rescheduled appointments
File and retrieve documents and records
Check in and Check out Patients
Collect Co pays
Assist with filing medical records
Skills
Telephone: recording and delivering messages accurately and promptly, superior customer services skills, client relations
Computer: Anzio, Eagle Adjustments, Scanning, MS Word, Windows XP, Outlook, Excel, and Quicken
Administrative: Diligent, detail-oriented, knowledgeable about all office functions, filing, budget management
Education
St. Cloud High School High School Diploma
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