Customer Service
Resume:
Buffy Nay
Las Vegas, NV *****
********@*****.***
Work Experience
Lead Swing Bartender
Keller Investment Properties-Las Vegas, NV
July 2023 to Present
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis Bartender
LEVYS RESTURANTS-Las Vegas, NV
September 2020 to Present
Management of Customer Service Insurance Representative Wellcare Healthcare Plans-Las Vegas, NV
January 2019 to December 2023
Office Manager/Bookkeeper/Administrative Assistant BTB Products-Las Vegas, NV
April 2022 to July 2023
Bartender
FD-Las Vegas, NV
January 2020 to August 2022
Interior Graphics Production Foreman
YESCO-Las Vegas, NV
March 2012 to December 2018
Bartender
Boulder Station-Las Vegas, NV
May 2010 to March 2013
Bartender
Putter's Bar-Las Vegas, NV
November 2008 to December 2011
Bartender
Buffalo Wild Wings-Las Vegas, NV
August 2005 to November 2007
Education
Bachelor's in Business Management
CSN
March 2002 to May 2017
Associate's degree in Arts
Brooks College - Long Beach, CA
August 1998 to May 2000
Skills
• Bartending
• Hospitality
• Guest relations
• Cash handling
• Customer service
• Leadership
• Restaurant experience
• Bookkeeping
• Office management
• QuickBooks
• Accounts payable
• Analysis skills
• Proofreading
• Documentation review
• Accounting
• Accounts receivable
• Communication skills
• Typing
• POS
• Food safety
Certifications and Licenses
CPR Certification
Food Handler Certification
Accounting
February 2009 to September 2012
Accounting online courses
Non-CDL Class C
Certified Bookkeeper
Bartender License
OLCC Service Permit
Assessments
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Bartending — Proficient
August 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Office manager — Proficient
March 2020
Scheduling and budgeting
Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Proficient
July 2022
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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