Account Manager Customer Service
Resume:
SHANA WOOD
*************@*****.*** 4041 Dristol Ave. Spring Hill, FL
34609
PROFESSIONAL SUMMARY
Motivated Senior Customer Service Representative/Account Manager with 22 plus years of experience, dedicated to maintaining customer satisfaction and contributes to company success goals. I strive to go above and beyond with quick thinking problem solving to ensure all customer's needs are resolved the first time. Excel in fast paced environments where mutitasking and attention to detail are a must. Always eager to learn something new.
EXPERIENCE
Southeast Title of the Suncoast, Inc. 12/2015 - 08/2021
Title Processor/Closer
Reviewed real estate contracts, lender orders, and title commitments to determine what's needed for a clear title.
Built positive rapports with realtors, sellers, buyers, and lenders via email, incoming/outgoing phone calls, and face to face multiple times daily.
Ordered payoffs, property taxes, surveys, closing documents, prepared Satisfaction of Mortgages, closing documents via Microsoft Word, Docusign, and Landtech
Fast paced office that required attention to detail, multi-tasking, strong time management skills, self motivation, building rapports, positive attitude, clear communication, and working together as a team to ensure a smooth closing.
Facilitated closing dates and times with sellers, buyers, lenders, and realtors
Worked up figures alongside the lender to establish final figures for both sellers and buyers. Facilitate closings and explain all closing documents answering any questions/concerns one may have.
EXPERIENCE (CONTINUED)
Accuform Signs Manufacturing, Inc.
Senior Account Manager
11/2007 - 12/2015
Responsible for handling all safety sign distributors in the Northeast Territory of the U.S.A.
Handled high volume emails, incoming/outgoing phone calls daily while maintaining a "YES I CAN" attitude.
Built rapport with distributors and end users to ensure they kept their business with us. Worked directly with graphic artists, production, expediting, shipping, inside sales reps, and district managers
After 2 years, promoted to Senior Account manager where I trained all new hires and account managers, took escalated phone calls, assisted coworkers with any questions/concerns, facilitated team meetings and team building exercises
OSHA certified, Dale Carnegie customer service training
Fast paced inside sales department which required multitasking, time management skills, positive attitude, attention to detail, and clear communication. Excel spreadsheets, Microsoft word, Docusign
Southeast Title of the Suncoast, Inc. 04/2004 - 02/2007
Title Processor
Reviewed real estate contracts, lender orders, and title commitments to determine what's needed for a clear title.
Built positive rapports with realtors, sellers, buyers, and lenders via email, incoming/outgoing phone calls multiple times daily.
Ordered payoffs, property taxes, surveys, closing documents, prepared Satisfaction of Mortgages, closing documents via Microsoft Word, Docusign, and Landtech Fast paced office that required attention to detail, multi-tasking, strong time management skills, self motivation, building rapports, positive attitude, and working together as a team to ensure smooth closing.
Facilitated closing dates and times with sellers, buyers, lenders, and realtors. Worked up figures alongside the lender to establish final figures for both sellers and buyers.
Facilitate closings and explain all closing documents answering any questions/concerns one may have.
EXPERIENCE (CONTINUED)
Capital One Auto Finance
Auto Loan Collector
11/2001 - 04/2004
•Corresponded with debtors to negotiate and monitor payment plans.
•Processed payments, negotiated payment plans to bring their account current, built trustwith customer
•Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
•Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
•Found solutions and provided advice on ways for them to bring account current
•Note accounts accordingly with future payment plans and conversations
SKILLS 7
•22 plus years of experience
Attention to detail
Multitasking in fast paced environements
Positive attitude
Self motivated with strong time
Management Skills
Leadership Skills
Microsoft Word
Excel
Google Docs
Docusign
OSHA Certified
Dale Carnegie customer service training
Building Customer Rapport
Strong Listening Skills
Problem Solving and Communication
Eager to learn
Clear Communication
352-***-**** *************@*****.*** 4041 Dristol Ave Spring Hill, FL 34609
REFERENCES
Lynn Smith
Southeast Title of the Suncoast, Inc. 352-***-**** *********@*******.***
Samantha Zara
Accuform Signs Manufacturing, Inc. 352-***-**** ************@********.***
James Smith
Southeast Title of the Suncoast, Inc. 352-***-**** ********@*******.***
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