Customer Service Accounts Receivable

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DONNA KNIGHT

*** ******** ***** *******, ** E1A 3Z9

506-***-**** ************@*******.***

www.linkedin.com/in/donna-knight

Summary

Well developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem solver who gets the job done.

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience in the administrative and customer service fields

Team player capable of working as well independently; reliable and trustworthy

Excellent communication and interpersonal skills; detail oriented and able to multitask

Able to build positive and collaborative relationships with team members, management and clients

System knowledge: JD Edwards, Pegasus, ADDS Energy E3, Sage 50 Accounting. Microsoft Windows, Excel, and Power Point

EDUCATION

Criminology Course Eastern College –Moncton, NB

Business Technology Diploma, NBCC – Miramichi, NB

International Software Marketing and Publishing Course, NBCC – Miramichi, NB Computer Upgrading Course, Job Oriented Training Inc. – Miramichi, NB WORK HISTORY

Williston Auto World 2021-2022

Office Manager

Managed schedules, organized documents, and oversee daily operations of office with 3 employees.

Prepared daily, weekly, and monthly reports and updated calendar appointments

Preformed basic accounting functions, including accounts payable, accounts receivable, Cash reconciliation, credit card payments 2 P a g e

Eassons Transport Moncton, NB 2019-2021

Dock Admin Support

Build local trips

Enter orders

Update freight bills

Ensure P & D drivers have everything they need

Yard and Dock reconciliation

Yard reports

answering internal and customer emails and phone calls

Other duties as required

Pump House Brewery & Bottling Plant – Moncton, NB 2018-2019 Accounts Receivable/Order Desk Clerk

Answered calls, recorded, and communicated messages; opened emails, mail and accepted packages

Ensured timecards were up-to-date and submitted payroll; placed weekly office supply orders

Entered new purchase orders and filed; accordingly, matched inventory in ERP to warehouse numbers and entered payments or defective merchandise report

Recorded employee and sales representative samples; forwarded orders for Sunset Heights or Cavok

Updated licensee sheet for keg tracking and cleaning; created and forwarded invoices to liquor commissions and faxed or filled Pump House and Fill Station orders Superior Propane – Moncton, NB 2016-2018

Service Administrator

Reviewed, verified and accurately entered work order information to set up and/or process rentals and installations, processed invoices for government inspections

Answered customer calls and resolved issues; updated and maintained customer account information

Researched customer files and contractor paperwork to ensure order accuracy prior to invoicing

Reconciled quarterly parts inventory and updated fixed assets documents Dairy Farmers of New Brunswick – Sussex, NB 2015-2016 Administrative Assistant

Received producer payments and managed reception desk activity; prepared daily bank deposits

Responded to accounts payable inquiries, prepared and analysed vendor account reconciliations

3 P a g e

Processed payroll deductions for employees; communicated with team members regarding invoice/credit issues

Prepared weekly and monthly reconciliation of milk trucks; reviewed and resolved unprocessed items

Assisted producers in calculating and forecasting production and credit usage to determine the appropriate volume of milk to produce. ExxonMobil Business Support Centre – Moncton, NB 2007-2014 Branded Associate Business R3 Inventory Specialist 2014

Reviewed daily sales and delivery; confirmed bulk fuel truck sales and resolved issues

Monitored BAB truck variations to ensure it complied with standards; supported FM BAB site/truck audit reviews by recording physical measurements, adjusted inventory and reported variances

Tracked sites that required special monitoring and completed BETA transactions for trucks; monitored weekly reports to ensure they balanced

Cleared shift error requests, provided support to associates and assisted with problem resolution; booked and tracked vacation schedules for 32 employees Legacy Inventory Specialist 2011-2014

Reviewed daily and weekly inventory exception reports; investigated variations and resolved the issue

Completed the escalation list and reported according to guidelines assigned; processed rebrands

Tracked sites on the Watchlist identified as needing special monitoring

Performed follow-ups; identified and communicated work-process improvement opportunities

Date stamped, sorted and prepared data entry; handled vendor and site inquiries Aviation Specialist 2011-2014

Processed daily entry of aviation tickets; reconciled weekly and monthly reports

Filed and maintained customer documentation and invoicing; date stamped, sorted and prepared information for data entry by matching and verifying accounting paperwork Handled inquiries and issues relating to client invoicing Railcar Specialist 2012-2014

Processed bill of ladings, keyed loaded and unloaded rail cars and tracked using an Excel worksheet

Volunteer

United Way 2007-2010

Mobile Soup Kitchen 2010-2011

4 P a g e

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