Customer Service Call Center

Kelvin J. Ramon

Kissimmee, FL *****

******.*****.*@*****.*** +1-321-***-****

**Professional Summary**

Dynamic professional with extensive experience in maintenance, customer service, sales, and construction. Known for strong problem-solving abilities, excellent communication, and eagerness to contribute to team success. I am authorized to work in the US and willing to relocate.

**Core Skills**

- HVAC & Electrical Systems

- Plumbing & Maintenance

- Customer Service & Call Center Support

- Construction & Materials Handling

- Sales & Upselling

- Multilingual (Spanish and English)

- Forklift Operation

- Time Management & Organization

- Food Service & Catering

- Microsoft Office Suite (Word, Excel)

**Work Experience**

**Maintenance Technician**

*Star Island Resort & Club - Kissimmee, FL*

-Perform maintenance tasks, including electrical, plumbing, HVAC, and general repairs for resort rooms and common areas.

- Ensure timely completion of maintenance work to enhance guest satisfaction.

**Call Center Representative**

*True Vacations - Kissimmee, FL*

*August 2019 – Present*

- Handle up to 500 inbound calls per day, delivering scripted information and resolving customer inquiries.

- Provide excellent service by maintaining professionalism and offering solutions based on customer needs.

**Construction Worker**

*International Tradesmen - Orlando, FL*

*January 2019 – February 2020*

- Assisted skilled tradespeople on construction sites by loading/unloading materials, mixing and pouring concrete, and setting up concrete forms.

- Ensured safety protocols were followed, and work areas were kept organized.

**Cook/Server**

*Romano’s Macaroni Grill - Kissimmee, FL*

*March 2017 – November 2018*

- Prepared and served food efficiently, maintaining high standards for presentation and quality.

- Managed customer orders, up-to-date menu items, and ensured a positive dining experience.

**Sales Associate/Cashier**

*Calvin Klein - Wrentham, MA*

*January 2010 – February 2014*

- Delivered exceptional customer service in retail, assisting with product selection, handling transactions, and maintaining store appearance.

- Achieved sales targets and provided personal recommendations to customers.

**Education & Certifications**

- Bachelor’s in business management (Ongoing)

*Currently enrolled*

- Electrical & HVAC Technician

*Florida Tech - Kissimmee, FL March 2020 – Present*

- Associate in business

*CCRI - Lincoln, RI*

- Massage Therapist

*Certified since October 2007*

- High School Diploma

*Graduated September 2005*

- Food Handler Certification

*Active*

**Awards**

- Employee of the Year

*Calvin Klein, January 2012*

**Additional Information**

- Volunteer Experience: Boys & Girls Clubs (February 2010 – May 2015) Assisted children with homework, organized activities, and provided mentorship.

- Languages: Fluent in English and Spanish.

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