Customer Service Operations Management

TYLER

MILLER

***************@*****.***

417-***-****

Joplin, MO 64801

Bold Profile

Dynamic leader with a proven track record at Ollies Bargain Outlet, enhancing team productivity and customer satisfaction through effective problem-solving and workflow organization. Skilled in staff management and operations management, I excel in fostering teamwork and implementing process improvements. My approach combines strong attention to detail with excellent communication, driving significant positive changes in fast-paced environments. PROFESSIONAL SUMMARY

SKILLS

• Training and mentoring

• Goal oriented

• Staff management

• Customer service

• Attention to detail

• Employee motivation

• Inventory control

• Staff development

• Staff discipline

• Operations management

• Process improvement

Process monitoring and

improvement

•

• Project management

• Policy enforcement

• Public speaking

• Conflict resolution

• Negotiation

• Software experience

• Industrial hygiene

Verbal and written

communication

•

• Safety protocols

• Coaching and mentoring

Policy and procedure

development

•

• Quality control

• Change management

• Staff education

• Teamwork and collaboration

• Problem-solving

• Multitasking Abilities

• Time management

• Excellent communication

• Adaptability and flexibility

Ollies Bargain Outlet - Supervisor

Joplin, MO • 06/2024 - 12/2024

Good Day Farm - Team Lead

Joplin, MO • 03/2023 - 05/2024

GreenLight - Team Lead

Joplin, MO • 02/2022 - 02/2023

Managed cash register and assisted customers.

WORK HISTORY

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

•

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

•

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

•

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

•

Trained new team members by relaying information on company procedures and safety requirements.

•

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

•

Coached team members in techniques necessary to complete job tasks.

•

• Organizational skills

Joplin High School

Joplin, MO • 05/2006

Diploma

EDUCATION

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