Team Leader Country Club

KRISTIN MICHELLE ANDERSON

**** ******* ******* **** ** 803-***-**** Kershaw, SC 29067 **************@*****.***

Professional Summary

Detail-oriented, expert in multitasking in fast paced atmospheres with unparalleled compassion and people skills. I strive to develop positive relationships with customers to ensure safety, business growth, and a wonderful professional experience.

Skills

●Clear and effective communication.

●Ability to work under pressure, make decisions and excellent conflict resolution.

●Adaptable to complex work environments with exceptional time management.

●Self-Motivated while striving to be a team leader.

Experience

Lead Agent August 2020-September 2021

Call Experts Columbia, SC

●Started out as an operations agent.

●Answering calls and assisting callers by taking needed information for the on call or the office.

●Dispatching calls to the proper on call and relaying all pertinent information when doing so.

●Making specials on accounts to notify other agents of changes in on call or calls that we should hold.

●Calling callers back if needed and making notes to show why I did what I did.

●Assisting agents with questions on accounts.

●Taking over calls and de-escalating the callers in order to successfully get the needed information so I can get the assistance needed for them and their concern or issue.

Shipping and Receiving Aug 2014 -Jul 2015 Phillips Staffing- Accutrex Products Lancaster, SC

●Answer telephones, give information to callers, take messages, or transfer calls to appropriate individuals.

●Pack, seal, label, or affix postage to prepare materials for shipping.

●Load and unload large trucks using a fork lift.

●Keep accurate records of materials we have on hand for all clients.

●Pull items and fill orders in a timely manner.

Cashier Nov 2011 -Aug 2014 Kentucky Fried Chicken Oct 2006 – Jul 2008 Lancaster, SC

●Receive payment by cash, credit cards, or vouchers.

●Issue receipts, refunds, credits, or change due to customers.

●Assist customers by providing information and resolving their complaints.

●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

●Greet customers entering establishments.

●Assist with duties in other areas of the store, such as ensuring more product was cooking, keeping dining areas clean, and trash bins empty.

●Open the store in the mornings by ensuring all products where fresh and cooked to the correct temperatures.

Education

Dental Assisting Certificate Rock Hill, SC Palmetto School of Career Development Jul 2014

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