Customer Service Data Entry
Resume:
Kimra Matthias
Tampa, FL *****
**********@*****.***
Professional and experience, with eight years in Customer service, Billing and Data Entry. Most recent position focus was heavy research and details.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
The Home Depot - Tampa, FL
April 2022 to Present
• Verified each customer.
• Help place orders for customers.
• Look up orders for delivery dates and time frames.
• Apply all discounts for customers.
• Track customer missing packages.
• Return items for customers.
• Also send out gift cards to show appreciation.
• Reschedule delivery dates.
• Schedule service calls/installation checks for damage or broken items.
• Troubleshooting.
Customer Service Associate
Transamerica - Saint Petersburg, FL
April 2021 to April 2022
• Assist agent with any questions or concerns.
• Helped agents with any changes needed to update policies.
• Submitted request for drafts and clearing requirements.
• Print and mailed out policy information and closure dates to customers.
Processor
Cognizant Technology Solutions U.S. Corporation - Tampa, FL
November 2017 to February 2020
• Process all reported items.
• Make sure reported items are within company guidelines.
• Clear audits daily.
• Attend all refresher classes for updates to all 15 policies.
• Maintain a 98% accuracy weekly.
Billing Clerk
Ashley Furniture Inc. Tampa, FL
January 2016 to February 2017
• Bill all customer receipts out.
• Input all customer information into the data base.
• Answer all emails and incoming calls from customers.
• Create exchanges and service calls for customers.
Team Leader
Select Staffing Services Tampa, FL
April 2013 to December 2015
• Sign all select employees in and out daily.
• Assign work areas for the day.
• Stock shelves with new inventory.
• Restock all over stock.
Office Clerk
R & I Services - Lutz, FL
November 2010 to March 2013
• Create all Invoices.
• Accounts receivable and payable, update daily.
• Verify an enter employees worked hours.
• Clean an maintain the office/house.
Caregiver
Gene Covington - Tampa, FL
March 2009 to September 2010
• Monitor daily health.
• Monitor vital signs.
• Provide compassionate daily care.
• Prepare nutritious meals for patient.
Office Clerk
QualityHome Reconstruction Tampa, FL
May 2004 to January 2009
• Answer all incoming calls.
• Create all invoices, from estimate receipts.
• Dispatch drivers for ETA.
• Prepare payroll.
• File all workmans comp claims.
• Accounts Receivable an Payable, update daily.
Education
Technical school in Accounting
Erwin Technical Center - Tampa, FL
2004 to 2006
Skills
• ACCOUNTS RECEIVABLE (7 years)
• CREDIT (7 years)
• Data Entry
• Filing
• General Office
• Copier
• Mail Clerk
• Scanning
• Scan
• Customer Service
• Accounts Payable
• Delivery driver experience
• Customer service
• GPS
• Picking & packing
• Packaging
• Communication skills
Assessments
Technical support: Customer situations — Proficient November 2020
Responding to technical support situations with sensitivity Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues-Proficient
SKILLS
Customer Care
Accounts Receivable an Payable
Contact this candidate