Customer Service Supply Chain

RIGOBERTO IBARRA

Houston, TX 832-***-**** ********@*****.***

www.linkedin.com/in/rigoberto-ibarra-27938437

SUMMARY

Top performing, resourceful bilingual (English/Spanish) Supply Chain and Manufacturing professional with over twelve years of valuable experience in multifaceted project management roles. Proven track record in sourcing machined parts, elastomers, swell packer products, evaluating vendor reliability, negotiating cost, accelerating deliveries, team management, and resolving discrepancies and quality issues. An active team player, with excellent educational background and the ability to work under pressure in a fast-paced, and sensitive environment with the technical efficiency in M.S Office Suite.

Project Management

Customer Service Lead

Planning & Analysis

Sales Forecast

Vendor Negotiations

Process Control

New Business Development

RoFo (Rolling Forecast)

Procurement/Sourcing

Plan Implementation

Supplier qualifications and development

Inventory Management

EDUCATION

Bachelor of Science, Business Administration (Specialty: Finances) University of Phoenix, 2012 Associate of Applied Science, Business Administration & Management, University of Florida, 2001 PROFESSIONAL EXPERIENCE

SLB (Technology Company), Houston, TX February 2012 – December 2024 Customer Service Team Leader September 2023 – December 2024

Facilitated customer service for ECE Strategic Stock with Well Construction Segment and EMS Product Groups.

Enabled 9.7M of PWA board shipments in 2024 and increased by 25% from 2023 by analyzing parts with MOQ.

Managed demand globally for all obsolete parts and PWA’s within the ECE strategic stock team of 5 customer service representatives and lead supplier commodity reviews for strategic suppliers that resulted on 35% increased on OTS (On time shipments).

Analyzed weekly forecasts for contract managers and committed sale order reports to project upcoming demand for intercompany and contract managers.

Ensured all customer service activities supported and strengthened the strategic objectives of the overall organization by creating a standard procedure for the customer service team.

Effectively scheduled and implemented on-time delivery plans that timely minimize backlog on shipments. Customer Service Representative August 2020 – September 2023

Interacted with Production, Buyers, Planners, Logistics, and Warehouse to ensure order fulfillment, compliance, and accurate material information.

Responsible for Customer Support for Houston Conveyance and Surface Equipment Center (HCS) Orders for NAL (North America Land) Asia & South America.

Performed invoicing, crediting, expediting, 3rd party sales, and other sales order maintenance activities.

Provided monthly status of open orders and followed up with customers and Production.

Resolved build of materials (BOM) & Material Data Sheet (MDS) issues received from customers and recorded in the support database.

Planner June 2019 – August 2020

Implemented an effective and appropriate capacity management and production monitoring system.

Maintained all MRP planning and scheduling parameters for all "make or buy" items.

Analyzed planned order reports and provides timely release of production work orders specified by the Production Plan.

Interfaced with production teams, engineers, customer service, procurement specialists, and sourcing specialists to prioritize the most critical items and purchase orders. Buyer/ Planner May 2018 – June 2019

Meticulously reviewed planned orders, generated Sales Orders, Safety Stock, Forecast, and Production Orders reports for purchased items, and manage the approval process.

Followed up with the designated supplier and confirm system lead time, delivery date, and cost.

Generated and reviewed supplier PIRs and negotiate price breakdowns to obtain discounts on Qty.

Managed a portfolio of 98 machine and raw material suppliers (approximately 900-1250 PO line items open). EM Workbench SSO Lead February 2017 – May 2018

Collaborated with plant an organize project orders by monitoring all critical parts.

Evaluated each day EM flagged action messages by plant and communicated to suppliers on the urgency.

Reviewed weekly supplier’s open orders, along with the past due, and update our stakeholders.

Thoroughly reviewed and created supplier quality notifications via SAP to determine if YS or ZS is applicable. Procurement Specialist NAM PSC March 2016 –February 2017

Managed a complex portfolio of critical Tier 1 suppliers consisting of 1,300+ open PO lines for machine parts and raw material inventory.

Methodically adopt correct buy-to-pay channels (matrix) in conjunction with P-Cards and POs.

Followed up with the designated supplier and confirm system lead time, delivery date, and cost.

Generated and reviewed a (Key Performance Indicators) report that examines how each supplier stands on OTD

(On Time Delivery) and quality and streamlined the process of procurement to supplier continuous improvement Procurement Specialist NPD Lead January 2015 – March 2016

Collaborated with the Product line planning manager to execute and schedule purchasing activities to support the product line operations and to achieve the organization’s goal in an efficient manner. Develop and communicate shortage and backlog reports and facilitate with guidance to resolve potential interruptions to internal customers.

Reviewed demand, created requisitions for purchased items, and managed the approval process.

Reviewed supplier’s KPI (Key Performance Indicators) report that examines how each supplier stands on delivery and increased on time shipment from 80% to 95% from 2015.

Reviewed, updated, and maintained open Purchased Orders until they were closed.

Acquired around $10 Million based on all purchase parts made by the procurement team during 2015. Sourcing Specialist NPD February 2012 – January 2015

Effectively scheduled and implemented sourcing plans that secured supply to minimize supply chain disruptions

(from the concept phase through the feasibility and development) to the commercialization of new designs and tools.

Analyzed and tracked a high-performance supply base for an assigned portfolio in accordance with a list of 60+ preferred suppliers defined by category managers.

Coordinated with Supplier Quality teams to evaluate current and prospective suppliers through supplier reviews, site visits, and audits, to assure supply capabilities, on-time delivery, quality, and services.

Tactfully negotiated prices and terms with more than 25 suppliers in order to meet specified quality, delivery, and cost objectives.

Successfully negotiated, conducted onsite supplier capability assessments, and finalized contract and development in collaboration with SQE, supply chain contract specialist, and other stakeholders to guarantee supply for all portfolios.

Set performance objectives with assigned 5 suppliers (cost reduction, lead time reduction, Quality improvement). Define baseline, and improvement targets and monitor progress through a regularly updated supplier scorecard.

Prepared and led 20 quarterly and 5 yearly management reviews for 5 suppliers to review OTD, Quality and workload. An increased from 80% OTD to 93% and reduce quality issues by 20% from 2012 to 2015.

Reviewed and consolidated internal demand provided by the Manufacturing Center and arbitrated issues with strategic actions to prepare and manage negotiations with select suppliers.

Communicated the supplier's strategy and all key events of the relationship to the Category, Sourcing, Supplier Quality teams, and Center Supply Chain Managers.

T RAININGS & T E CHNICAL SKILLS

White & Yellow Belt Six Sigma Certificate

HSE (Health, Safety, Environment) Training

Schlumberger Advance Program:

Introduction to REMS & Petroleum Exploration and Production by NeXT

APICS 1 - Basics of Supply Chain

APICS 2 - Master Planning of Resources

APICS 3 - Detailed Scheduling and Planning

APICS 4 - Execution and Control of Operations

APICS 5 - Strategic Management of Resources

Project Management

Supply Chain Management

Schlumberger Supply Chain Management

Contract & Legal Framework

OFS2

Managing and leading your people

Staff Training & Mentoring

L4 & L5 U.S. government clearance

Technical Skills:

Supply Chain Tools – SAP Super User, BI, SCP, GT, GeMS, Quest, Ariba

Data Analysis Tools - MS-Excel and Access

Microsoft Office Suite

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