Customer Service Travel Agent

Marita Der Calousdian

E: *********@*****.***

Professional Summary

Skilled travel consultant who maintains a high level professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty as well as committed to addressing customer concern with speed, accuracy and professionalism.

Creative and driven Travel Agent with experience in pinpointing client needs, cultivating new business opportunities, and creating solutions that drive revenue, referrals, and repeat business. Leverages excellent customer service while building positive relationships with internal and external stakeholders. Extensive knowledge of many of travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of travelling the world.

Skills

Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies. Strong problem-solving skills that allow me to handle even the most stressful of situations.

Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations. Excellent organisation skills and customer focused.

Sales Associate/Cashier T.J. Maxx (Los Angles California)

August 2024 – January 2025

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Accurately ring customer purchases/returns and count change back to customers according to established operating procedures. Support and participate in store shrink reduction goals and programs. Participate in safety awareness and maintain a safe environment. Perform other duties as assigned. Promote credit and loyalty programs.

Sales Associate HealtiLife (London)

November 2020- January 2022

Process monetary transactions with cash and credit card. Engage with customers in a sincere and friendly manner.

Recommend merchandise to customers based on their needs and preferences. Ordering and receipt of merchandise., refill and rotate items on shelves to maintain well-stocked inventory. Answered all customer queries such as assisting customers to source specific products and giving advice on product selection.

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Travel Consultant

September 2016 - December 2019 Montrose Travel (California)

Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations. Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20 percent increase in customer satisfaction. Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients and average of 25 percent per trip. Utilize the latest sales techniques to up sell products and services to enhance client’s overall experience. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

Independent Travel Agent Home based (California)

November 2012– August 2016

Coordinated with vacation club members to book the flights, accommodations, and other components of their trips. Answered questions of current and prospective clients about the vacation club and the benefits of purchasing packages and experiences .Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems. Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.

Travel Agent Viking River Cruises (California)

August 2011 - July 2012

Handling all aspect of calls and booking for Air, to ensure all reservations were properly booked, work close with clients regarding their itinerary and travel arrangement, confirm booking and notify clients of luggage, insurance,medical, passport, visa and currency requirements .

Travel Agent Archer Travel (California)

July 2001 - October 2009

Booking national and international flight tickets including hotel reservations. Monitoring bookings throughout the working day. Complying with all airline rules and regulations, tariffs and other industry requirements. Dealt with different airline/airfare contracts and pricing structures. Worked closely with other travel agents for their booking and ticketing.

Education

1987– 1989 S.S.I. Institute (Travel & Tourism) in Munich.

1972- 1978 Marjan High School with Diploma

Languages: English, German, Armenian and Farsi

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