General Manager Restaurant
Resume:
Joe Donahue
Virginia Beach, VA *****
***********@*****.***
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Always up for new challenges.
Work Experience
General Manager
Whiskey Kitchen-Virginia Beach, VA
April 2015 to June 2024
Increased year-over-year business growth while leading operations, strategic vision and long-range planning
Plans and prepares work schedules for 35 employees assigning employees to specific duties Evaluates department conditions and operations to determine strengths and areas for improvement. Established innovative marketing and advertising campaigns to promote restaurant Assessed reports to evaluate performance, develop targeted improvements and implement changes Identified trends in customer marketplaces to develop valuable solutions Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability General Manager / Promotion Manager
BEACH MOVIE BISTRO-Virginia Beach, VA
April 2010 to February 2015
Recruited by a group of partners seeking to establish a new dinner theater operation in the prestigious Hilltop section of Virginia Beach
Instrumental in the development of a new concept in the entertainment industry, combining a full-menu, full service bar experience with the viewing of first release movies, and special screenings and events Recruited and trained 80+ staff
Planned and orchestrated a roster of special events and promotions to bolster revenues and increase visibility
Delivered $6 million in gross revenue, 75% of which were derived from the F&B program/Promotions/ Studio Relationships
Launched new, robust business management software system, resulting in improved operational insight and planning.
Restaurant Manager
RUDEE'S ON THE INLET RESTAURANT & CABANA BAR-Virginia Beach, VA April 2009 to April 2010
Managed the front of the house operation of one of the region's most recognized unique indoor and outdoor establishments
Recruited, hired, trained, and motivated 40 front of the house personnel Directly accountable for the quality and integrity of all F&B services for a $5 million operation Promoted special programs through social media marketing: Wounded Warrior and Operation Smile fundraisers, NFL Sunday-Monday-Thursday offerings, major holiday venues
(Thanksgiving, Christmas, 4th of July, etc.), Pig Roasts, charity events, etc. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Created fun team building activities to engage staff in up-selling to meet revenue targets. Director of Operations / Food Service Consultant
AT YOUR SERVICE RESTAURANT GROUP-Virginia Beach, VA May 2007 to March 2009
Served two years as Director of Operations and consultant to the owners of a group of five restaurants in the Tidewater marketplace
Recruited by name to orchestrate turnarounds in all operations to improve efficiency, profitability, cost control, and various other performance metrics
Focused efforts on the re-invention of the Atlas Bar & Grille concept and promoting the neighborhood bar
& grille theme through social media to include proactive involvement in the community and local schools Developed unique events and special promotions to drive sales. Education
Old Dominion University - Norfolk, VA
Skills
• Team Development & Training Promotional planning/Executing Special Event Planning / Catering Events
Purchasing / Vendor Relations Recruitment
Public Relations Community Coordinating events
Advocacy Actor/Director/Producer
Developing promotional concepts Fundraising
Social Media Management Brand Consultant
• Restaurant Management
• Business Analysis
• Profit & Loss
• Business Management
• Sales
• Marketing
• Budgeting
• Operations management
• Restaurant experience
• B2B sales
• Cash register
• Sales management
• Conflict management
• Management
• Customer service
• Organizational skills
• Negotiation
• Outside sales
• POS
Certifications and Licenses
Real Estate License
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