Project Manager Management

Hitesh Gandhi - PMP, PMI-ACP, ITIL

248-***-**** • Chester Springs PA 19425 • ****************@*****.*** • www.linkedin.com/in/hgandhi3 January 29, 2025

Subject: Application for the position of Senior IT Project Manager Dear Hiring Manager,

I am very interested in the Senior IT Project Manager position within your organization. With over 10 years of experience in managing diverse projects including enterprise applications and a strong background in IT and project management, I am enthusiastic about the opportunity and contribute to your organization's success.

Here are key highlights of my experience and qualifications that align with the needs of your organization:

• Project Management Certification: I hold a PMP and PMI-ACP certification and have nearly a decade of experience managing projects using both Waterfall and Agile methodologies. My proficiency with tools such as Microsoft Project and Planview has enabled me to deliver large-scale projects on time and within budget.

• ITIL 4 Foundation Certificate in IT Service Management: This certification has enhanced my skills in IT service delivery and aligning IT processes with business needs.

• Client and Stakeholder Management: My excellent communication and interpersonal skills enable me to effectively manage client relationships, understand and address their requirements, and communicate project progress and technical details.

• Risk Management and Problem-Solving: I excel in identifying project risks, developing mitigation strategies, and implementing solutions to minimize their impact. My proactive approach to risk management ensures that project objectives are met effectively. My resume, attached for further details, reflects my accomplishments in more depth. I look forward to hearing from you.

Thank you for considering my application.

Sincerely,

Hitesh Gandhi

Hitesh Gandhi - PMP, PMI-ACP, ITIL

248-***-**** • Chester Springs PA 19425 • ****************@*****.*** • www.linkedin.com/in/hgandhi3 Professional Summary:

• Certified Project Manager with 10+ years of experience in managing diverse range of IT projects in the pharmaceutical industry.

• Hands-on experience with Traditional Waterfall and Agile project management methodologies.

• In-depth knowledge of Software Development Lifecycle. Led multiple Capex projects to develop software in-house using Scrum agile methodology.

• Led multiple Capex projects to deploy third-party applications using Waterfall methodologies.

• ITIL certification with strong understanding of IT Infrastructure and IT Operations.

• Senior Quality Assurance professional with detailed understanding of regulatory compliance 21 CFR Part 210/211, Part 11 & ICH Guidelines.

• Highly skilled with various project management tools including MS Project, Planview and JIRA.

• Proficient in project management processes, GxP regulatory compliance, change management, communication, leadership, technical expertise and interpersonal skills. Work History and Training

Project Management and IT Certification Training 2024 PMP, PMI-ACP and ITIL Certification

Avantor (formerly VWR International LLC) - Radnor, PA 2018 – 12/2023 Manager – Application Development (Compliance and IT Projects) - Direct Reports: 3

• Oversaw a portfolio of 10+ enterprise applications and served as the primary liaison between IT, business units, and vendors to deliver new software/services.

• Led medium to large-scale projects deploying multiple third-party applications and in-house software development, delivering substantial gains in operational efficiency, cost reduction, and enhanced regulatory compliance.

Key Projects Highlights:

• LIMS Implementation Project Duration: 2 years Team Size: 10 Members Budget: 500K Key achievements: Reduced QC processing time by 50% through streamlined workflows and achieving 99.9% uptime by configuring high-availability servers.

• QMS Expansion Project Duration: 2 years Team Size: 8 Members Budget: 250K Key achievements: Streamlined quality programs, improved audit readiness, and reduced customer complaint resolution time by 30% through optimized workflows integrated with SAP.

• iStability Implementation Project Duration: 6 months Team Size: 6 Members Budget: 95K Key achievements: Improved compliance with regulatory standards and reduced stability data analysis time by 20% allowing faster processing and reporting of stability studies.

• eMaint Implementation Project Duration: 9 months Team Size: 10 Members Budget: 450K Key achievements: Enhanced regulatory compliance, improved scheduling & tracking of PM tasks and reduced maintenance downtime by 40%.

• SAP GTS implementation Project Duration: 9 Months Team Size: 10 members Budget: 1.2M Key achievements: Enhanced visibility and control of import/export trade compliance processes across North American distribution centers.

• Led JAVA-based an in-house software development project (approximately 40 two-week sprints and budget 150K) to develop a customer notification system for the quality team, streamlining the notification process and enabling more efficient management of customer contracts.

• Increased product portfolio revenue by $3M by successfully managing JAVA-based an in-house software development project (approximately 20 two-week sprints and budget 75K) that streamlined supplier and product onboarding processes. It resulted in a 40% reduction in onboarding time and a 20% increase in process efficiency.

• Realized annual IT infrastructure savings of $500K and improved system reliability by transitioning multiple legacy applications and databases from on-premises to the AWS Cloud. Hitesh Gandhi – PMP, PMI-ACP, ITIL 248-***-****

Project Management:

• Managed project planning, execution, and delivery in alignment with company’s PMO framework, achieving 95% project completion on time and within budget.

• Developed detailed project plans including scope, schedule, cost estimates and resource allocation utilizing project management tools such as Microsoft Project, Planview and JIRA.

• Delivered regular project updates and detailed status reports, boosting stakeholder engagement and satisfaction by 90%.

• Maintained clear and consistent communication with stakeholders at all levels to ensure their alignment on project objectives.

• Developed and monitored project KPIs regularly to track project progress and proactively identify potential risks.

• Coordinated cross-functional teams in dispersed geographical locations, including onshore and offshore, to ensure seamless project delivery and reducing project turnaround time by 15%.

• Managed project budgets and monitored Capex/Opex expenditures, ensuring projects were completed within budget.

• Conducted requirement gathering workshops, translated business needs into technical requirements, offered technical solutions and managed the delivery of critical services.

• Executed all phases of the full life cycle project implementation including change request management, unit testing, integration testing, User Acceptance Testing, and software release into production environment.

• Developed an application support strategy, along with establishing SLAs to ensure seamless integration and effective support for company applications.

• Mentored team members, managed performance, and fostered professional development within the team, resulting in a 15% improvement in team productivity. Cody Laboratories Inc. (Subsidiary of Lannett Pharma) - Cody, WY 06/2010 – 07/2018 SAP Project Manager (01/2014 – 07/2018)

Effectively led a team of internal business stakeholders and various consulting groups to successfully accomplish following three (3) full life-cycle SAP implementation projects ranging from 9 months to 18 months.

SAP roll out: Project duration: 18 Months. Modules: FICO, PP, MM/WM, QM and HR Mini master.

SAP CMMS Implementation: Project duration: 9 Months. Modules: SAP PM

Corporate M&A Initiative - SAP Merger: Project duration: 18 Months Senior Manager, Quality Assurance (08/2012 – 12/2013) Direct Reports: 2 Manager, Quality Assurance (06/2010 - 07/2012): Direct Reports: 10 Caraco Pharmaceutical Laboratories, Ltd. - Detroit, MI 03/2000 – 05/2010 Manager, Quality Assurance (07/2007 – 05/2010) Direct Reports : 6 Quality Assurance Supervisor (10/2003 – 06/2007) Direct Reports : 2 Quality Assurance Inspector (03/2000 – 09/2003)

Education and Certifications

M.S. Life-Science - M.S. University, India

Project Management Certificate from PMI - PMI-ACP

Project Management Certificate from PMI - PMP

ITIL Foundation Certificate from PeopleCert – ITIL Professional Membership

Project Management Institute

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