Salesforce Developer Java

Khushbu Patel-Sr. Salesforce Developer

+1-732-***-**** ************@*****.***

https://www.linkedin.com/in/khushbukp-525/

PROFESSIONAL SUMMARY

Over 12 Years of IT experience which includes over 7 years of experience in Salesforce.com CRM Platform and Apex technologies and around 4 years of experience as a Java developer.

Apex Development: Proficient in developing and customizing Apex code to implement business logic and automation using Apex Triggers, Apex Batch Classes, Apex Controllers for Lightning Components, and Asynchronous Apex using Queueable Apex.

Lightning Components: Experience in creating Lightning Components, utilizing the Salesforce Lightning Component Framework to deliver responsive and reusable user interfaces using both Aura and LWC with HTML5, JavaScript, CSS3, SLDS, and LDS.

Declarative Tools: Used Validation rules, Flows – Record Triggered flows and screen flows, Lead assignment rules, permission set groups, Case assignment and escalation rules, Duplicate and Matching rules, Lightning App Builder, Lightning UI/UX.

Data Migrations: Successfully executed data migration projects, including data extraction, transformation, and loading (ETL), ensuring smooth and accurate data transitions between different systems and Salesforce org using tools such as Data Loader, and Data Import Wizard.

Salesforce Analytics: Experienced Salesforce professional with a strong background in Salesforce Analytics, Reporting, and Data Visualization, leveraging tools like Salesforce Reports & Dashboards, Einstein Analytics (Tableau CRM), and custom report types to deliver actionable insights for business growth.

Salesforce Clouds: Extensive experience in implementing and configuring Salesforce clouds, such as Sales Cloud, Service Cloud, AWS Connect, Omni Channel routing.

Data Model and Security: Proficient in designing and implementing scalable and efficient Salesforce data models, ensuring data integrity, relationships, and security. Experienced in defining object-level and field-level security settings, profiles, and sharing rules.

Integrations: Extensive experience on multiple integration projects which include both outbound and inbound integration between salesforce and REST-based web services. Experience integrating Platform Events for pub-sub integrations.

Integration Design Patterns: Experience working on multiple integration patterns such as Real-time integrations, on-demand integrations, change event-based integrations, batch and scheduled-based integrations, point-to-point integrations, and middleware integrations.

Middleware Tools: Experience working with MuleSoft which served as a middleware tool between salesforce and multiple vendor application products. Experience working with Information which served as an ETL tool between Salesforce and other databases.

Deployments: Expertise in deploying Salesforce applications and customizations using Salesforce tools like Salesforce DX and Change Sets. Experience using App exchange products for deployments such as Auto Rabbit, Jenkins.

Version Control: Experience with version control systems like Git or Bitbucket or SVN. Experience using GIT and gearset integration to automate deployments using pipelines.

App exchange products: Experience with Conga Composer, DLRS, Salesforce Maps, Implemented & customized ServiceMax Managed Package within Salesforce to optimize field service operations, including work order automation, dispatching, and asset tracking.

Documentation and Knowledge Sharing: Experience creating comprehensive technical documentation, including solution designs, technical specifications, troubleshooting steps, known issues, and resolutions. Share knowledge and provide training to other team members to enhance the overall support capabilities.

Agile Methodology: Familiarity with Agile development methodologies, participating in sprint planning, daily stand-ups, retrospectives, and ensuring timely delivery.

CERTIFICATION

Certified Administrator

Certified Sales Cloud Consultant

Certified Platform Developer 1

Certified Platform App Builder

Certified AI Associate

WORK HISTORY

JPMorgan Chase

Lead Salesforce Developer/New Jersey / Dec 2023 – Current

Responsibilities:

●Design and develop a Service Cloud Application to provide personalized service to the client and increase productivity.

●Help Groom User Stories for Service Cloud Implementation by collaborating with the Product Owner, End Users, and Development Team.

●Configured Lightning pages using dynamic forms and quick actions to optimize user workflows.

●Designed and implemented case escalation rules in Salesforce Service Cloud, improving response times and customer satisfaction metrics.

●Created interactive wireframes and prototypes using tools like Figma, Sketch, and Salesforce Lightning Design System (SLDS).

●Successfully led data migration projects by leveraging Apex Data Loader to import, export, update, and delete large volumes of data between Salesforce and external systems, ensuring data accuracy and minimal downtime.

●Designed, developed, and maintained custom analytics solutions using Salesforce CRM Analytics (Einstein Analytics/Tableau CRM) to deliver insights and reporting capabilities tailored to business needs.

●Using Auto launched flow and custom object, logic has been built for the assignment and approval process for the case management used by Service Agents.

●Worked with SOQL and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform database.

●Developed and managed multi-layered routing strategies using Salesforce Flow, ensuring dynamic case reassignment and prioritization based on evolving agent availability, skill sets, and case type.

●Implemented Service Cloud for customer service, including the configuration of email to case, case assignment rules, managed migration, and release of Service Cloud.

●Managed deployment of Salesforce metadata components (objects, fields, Validation rules, etc.) between Salesforce environments, e.g., sandbox to production using Change Sets and Salesforce DX to ensure consistent configuration across all environments.

●Completed cloud-based implementations through custom development in Salesforce Lightning (Aura, LWC), Apex, and out-of-the-box Salesforce configurations.

●Worked on writing Apex Triggers Apex Classes, Batch Apex, and Scheduled Apex.

●Built and maintained custom report types and complex dashboards to meet unique business needs.

●Involved in the complete application lifecycle, including Unit testing, Integration testing, Regression testing, Deployment, Training, Post-deployment configurations, and Production support.

●Worked on Case Management, Data Integrations from External systems using REST services, and Data exchange between Sales & Service cloud.

●Designed and implemented CI/CD pipelines using Salesforce DX, GitHub Actions, and Jenkins, ensuring automated deployments, unit testing, and code quality checks.

●Configured Lightning pages using dynamic forms and quick actions to optimize user workflows.

CVS Health

Lead Salesforce Developer/New York / Sep 2022 – Nov 2023

Responsibilities:

●Developed Lightning Web Components (LWC) to display member information on the Salesforce service console, including claims, prescriptions, Rx availability, Rx refill, and pharmacy association.

●Implemented interactions between Aura components and Lightning Web Components (LWC) using Lightning Message Service (LMS) and component events, facilitating seamless communication and data exchange between different components.

●Implemented LWC to retrieve data from internal REST-based web services and seamlessly integrate member information into the Salesforce platform.

●Utilized asynchronous Apex and Fetch API to make REST callouts from LWC, retrieving data from internal applications and third-party systems. Implemented JSON parsing to extract relevant information and display it to users.

●Integrated ServiceMax with ERP platforms (SAP, Oracle) and external IoT devices, ensuring seamless data flow between field service operations and enterprise systems.

●Implemented and maintained the ServiceMax self-service portal, allowing customers to track work orders, schedule service appointments, and manage service requests.

●Implemented data binding in LWC to ensure real-time member information updates and synchronization between Salesforce and internal systems.

●Implemented asynchronous Apex in LWC controllers to handle long-running processes, such as data retrieval from REST services, ensuring a smooth user experience.

●Developed custom LWC utilities and reusable components to promote code modularity, improve development efficiency, and maintain a consistent user interface across different LWCs.

●Utilized Lightning Data Service (LDS) to interact with Salesforce data, including querying, creating, updating, and deleting records, ensuring data integrity and security.

●Implemented custom LWC event handling to facilitate communication and data exchange between LWCs, allowing for a seamless user experience and improved component reusability.

●Optimize techniques by leveraging JavaScript and CSS best practices, implementing lazy loading techniques, and minimizing network requests for improved page load times.

●Worked on Service Cloud and Sales Cloud, supported cases, and developed workflows and triggers for automated case resolutions.

●Implemented error handling and exception management in LWC, including displaying appropriate error messages to users and logging errors for troubleshooting and debugging purposes.

●Developed a fully automated CI/CD pipeline using Salesforce DX, GitHub Actions, and Salesforce CLI, incorporating static code analysis tools like PMD and Apex Test Coverage Checker.

CISCO

Sr. Salesforce Developer (Community)/ San Jose, CA/ Feb 2022-Aug 2022

Responsibilities:

●Interacted with various business user groups to identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

●Built lightning web component (LWC) to be used in Communities, created Apex Controllers and Triggers based on the business requirements.

●Collaborated with stakeholders and business users to gather Community requirements and continuously improve Community features based on feedback.

●Identify, enable, and modify Community templates and Themes based on design criteria.

●Designed site maps, user flows, prototypes, and wireframes for our products based on proven methodologies, stakeholder requests, and end-user feedback.

●Created web-to-lead, and web-to-case to support online lead capture and designed various types of email templates for auto-response to customers. Experience implementing service cloud: Omni channel, Knowledge base, Communities, Live chat agent.

●Worked on service console lightning application which contains multiple lightning web components using the Community cloud.

●Developed Apex Classes, Controller Classes, and Apex Triggers on Force.com for various functional needs in the application and experience in creating lighting pages inside Lighting Community Builder.

●Develop single lightning page lightning Web Components (LWC) using a publish subscriber pattern to communicate between components.

●Worked with creating Batch classes for automating the quotes through Apex class.

●Involved in setting up Salesforce as the IDP (Identity Provider) to configure Single Sign-On (SSO) using SAML (Security Assertion Markup Language) to let users access network resources with one login.

●Worked on the Salesforce community Portal cloud to provide access to employees, customers, and partners to Salesforce data.

●Integrate features developed using Visualforce pages, Lightning Aura Components, and Lightning Web components.

●Worked with Lightning Partner Central Community and built many community pages based on the requirement and built several custom themes and overridden standard CSS to implement the style as per the business.

●Developed and customized Salesforce Communities to facilitate enhanced customer and partner engagement, resulting in improved collaboration and user satisfaction.

●Implemented Salesforce Service Cloud to streamline customer service operations, including case management, knowledge base development, and omnichannel support, resulting in improved customer satisfaction and reduced response times.

●Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

●Designed and implemented structured change control processes to manage the introduction of new features, configurations, and customizations.

●Collaborated with technical teams to oversee the development, testing, and deployment of custom solutions within the Salesforce platform.

●Worked on Static Resources, Page layouts, Remote site settings, Email services, etc.

●Implemented and managed data migration strategies, ensuring a smooth transition of data into Salesforce CRM.

●Built Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages within a Salesforce DX project structure.

●Used Salesforce CLI to automate repetitive tasks such as metadata retrieval, deployment, and test execution, improving team productivity.

UNION BANK OF SWITZERLAND (UBS)

Salesforce Developer/Admin/ Nashville TN, USA/Aug 2020 – Jan 2022

Responsibilities:

●Worked in Agile methodology, and attended daily scrum meetings, weekly grooming meetings, and sprint review meetings.

●Served as a Salesforce Consultant, providing expert guidance to clients on the effective implementation and optimization of Salesforce solutions.

●Triggered interface events by user interactions, which includes Lightning Web Component framework, and was involved in building Lightning Web Components using the aura framework.

●Built reusable UI/UX components with the lightning component framework.

●Demonstrated proficiency in data migration and integration, ensuring seamless transfer of financial data into Financial Service Cloud.

●Created a Lightning page with some customizations based on the components used and created the Lightning app.

●I have worked on Apex classes, Visualforce Pages, Controller Classes, and Apex Triggers for various functional needs in the application.

●Worked on salesforce LWC for building customized components replacing the existing ones and embedding Lightning Web components in the Visualforce page by using the new lightning out feature by event-driven programming.

●Designed complex workflows to automate lead nurturing, client onboarding, and other key processes within the financial services domain.

●Retrieved some data and its functionality from third-party APIs and displayed it within the lightning component.

●Created Community templates and implemented branding to align with the organization's visual identity and user experience standards.

●Implemented role-based access controls and security settings within Communities to safeguard sensitive data and grant appropriate access to users.

●Utilized Apex programming to develop custom solutions and triggers for unique business requirements.

●Integrated third-party applications and tools to extend the capabilities of the Financial Service Cloud.

●Created multiple Lightning Components, and added Parameters that make the Lightning component look and feel better.

●Implemented client relationship management strategies within Financial Service Cloud to enhance client interactions and satisfaction.

●Triggered interface events by user interactions, which includes Lightning Component framework.

●Developed and configured record alerts, action launchers, timelines, life events, and Referral Management to improve user productivity and enhance client interactions.

●Advised clients on best practices in Salesforce implementation, customization, and integration, ensuring alignment with industry standards and business objectives.

●Contributed to the development and execution of a comprehensive data security strategy within Salesforce CRM, ensuring compliance with industry standards.

●Developed a customer management app for the customer services team to track client databases and financial transactions by collecting requirements for the application of the Salesforce CRM with the Customer Portal.

●Led successful upgrades of Financial Service Cloud instances, ensuring compatibility with the latest Salesforce releases and features.

●Performed inbound and outbound integration with an external system using REST, SOAP Webservices APIs, and JSON serializing and Deserializing.

●Leveraged analytical and problem-solving skills using Einstein Analytics (Tableau CRM), SQL, and Data Loader to design segmentation strategies, calculated metrics, and data-driven personalization.

●Migrating Metadata from one sandbox to another sandbox using Change sets, Bitbucket, and GitHub.

●Design and implement optimal CRM workflow configurations for Call Center Operations.

THERMO FISHER

Salesforce Developer-Admin/ Pittsburgh, PA, USA / November 2019 - Aug 2020

Responsibilities:

●Involved in various stages of the Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, and testing.

●Implemented custom apex classes to pull data from a third-party chat application into Salesforce custom objects.

●Implemented custom objects, fields, and relationships to enhance the functionality of Field Service Lightning.

●Led the integration efforts between Salesforce Field Service Lightning and other Salesforce clouds (Sales Cloud, Service Cloud) as well as third-party systems.

●Created Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.

●Implemented Salesforce Lightning Web Components for a small set of users within the organization.

●Worked on both lightning frameworks Aura and LWC. Experience with Salesforce Lightning UI using Aura Components and LWC.

●Replaced the existing community template from the Visualforce plus tab to the customer community template and upgraded the page into a custom lightning page.

●Implemented advanced automation using Process Builder, Workflow Rules, and Apex triggers to optimize field service workflows.

●Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.

●Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects with lighting.

●Integrated Community functionalities with external systems and applications, enabling seamless data exchange and enhancing Community user experiences.

●Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

●Engage with business stakeholders, Sales teams, and other users to understand their reporting and analytical needs. Translate their requirements to Tableau visualizations and provide recommendations on data presentation and analysis techniques.

ALLY FINANCIAL

Salesforce Developer-Admin / Charlotte, NC / May 2018 - October 2019

Responsibilities:

●I interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements.

●Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

●Migrated data from external sources and performed insert, delete, upsert, and export operations on millions of records.

●Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.

●Designed and developed an SFA-based Application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visualforce pages as User interface.

●Implemented pick lists, dependent picklists, lookups, master-detail relationships, validation, and formula fields to the custom objects.

●Worked on front end application development using CSS3, HTML5, JavaScript

●Customized User Roles, Role hierarchies, Profiles, and Sharing settings to ensure that the protected data is available only to authorized users.

●Created templates, approval processes, and approval page layouts and defined approval actions on them to automate the processes.

●Worked with SOQL, and SOSL queries with Governor Limitations to store and download the data from the Salesforce.com platform database.

●Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

●Created workflow rules and defined related tasks, email alerts, and field updates.

●Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

VMWARE

Salesforce Developer-Admin / Bangalore, India/ May 2016 - August 2017

Responsibilities:

●Involved and interacted with various business sales and marketing to gather the requirements for CRM implementation and project estimation timelines on a regular basis.

●Visualforce Pages use front-end technologies like JavaScript, HTML & CSS and included Apex Triggers for extra functionality and wrote Apex Classes and controllers to provide the functionality to the Visual Force pages.

●Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals, and validation rules.

●Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs of the organization.

●Created user roles and profiles, security controls, and shared settings.

●Assist with validation of requirements gathered from the business.

●Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

●Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

●Made new feature enhancements on the Service Cloud console view and developed some Visual force components.

●Designed various web pages in Visual Force for capturing various customer inquiries and implemented logic for migrating cases to different queues based on the type of customer inquiry.

●Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, and interaction log.

●Created test scenarios on the Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

●Implemented service cloud functionality like case management, field service management, and CTI integration.

●Extensively used tools such as Informatica for integration of data with legacy ERP system.

APOTEX

Java Developer/ Bangalore, India / May 2012 - April 2016

Responsibilities:

●Developed many JSP pages and used JavaScript for client-side validation.

●MVC framework for developing J2EE-based web application.

●Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development, and Customization of the Application.

●Designed and developed web pages using JSP, HTML, and used JavaScript for client-side validation.

●Responsible for testing of applications on various levels like integration and System testing by utilizing various methodologies.

●Created and maintained mapping files and transaction control in Hibernate.

●Design and develop Servlets, Session, and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.

●Designed and developed code for MVC architecture using struts framework that uses servlets, JSP, and Action Form, Action Class, and Action Mapping.

●Written and debugged the ANT Scripts for building the entire web application.

●Used XML to transfer the application data between the Client and Server.

●Used the JDBC for data retrieval from the database for various inquiries.

●Perform purification of the application database entries using Oracle10g.

●Participate in Client side and Server-side data validations using JavaScript.

EDUCATION

Bachelor’s in Computer Science

Sardar Patel University-2010

Master’s in Business Administration

University of Potomac-2020

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